As a resident within our town, it’s essential to understand the utilities available and how to manage them effectively. The Town provides crucial services such as water, sewer, sanitation, recycling, and alarm monitoring. The central point for managing your account and addressing queries is the Customer Service Office, which handles billing, payments, and service connections. Beyond these town-managed utilities, electric service within the area is provided by Oncor, and understanding Oncor Customer Service is equally important for residents.
Managing Your Town Utility Account
Your town utility account is billed monthly, covering services from the 15th to the 15th of each month. Statements are typically mailed on the last business day of the month and are due by the fifteenth of the following month. For convenient payment options, you can pay via mail, in person at the Customer Service Office during business hours, through your bank’s website, or using the online payment portal provided by Municipal Online Payments. This system ensures you have multiple accessible methods to manage and pay your utility bills efficiently.
Addressing Service Issues with Town Utilities
For immediate issues such as a water line break or low water pressure, prompt action is crucial. During regular weekday business hours, from 7:30 a.m. to 4:30 p.m., you should call 214-521-4161 to report these problems. For after-hours emergencies related to town utilities, you can reach the emergency line at 214-521-5000. This ensures that whether it’s a routine inquiry or an urgent issue, you have the appropriate contact points for town utility services.
Understanding Water Leak Responsibilities and Adjustments
Water leaks can sometimes occur between your water meter and your house, and in most cases, these are the homeowner’s responsibility. If you suspect a leak, you can request a Town crew member to assess the situation by calling 214-521-4161 during weekday business hours. The Town Ordinance 13.02.044(h) provides for potential leak adjustments under specific conditions. To request a leak adjustment, you will need to submit a written request and provide either a written statement from a plumber or an affidavit detailing the work done if you addressed the leak yourself.
Navigating Oncor Services and Customer Support
While the Town manages several key utilities, electrical service is provided by Oncor. Oncor customer service becomes relevant particularly concerning power reliability and vegetation management around power lines. Oncor’s Vegetation Maintenance (VM) program is vital for ensuring safe and reliable electric service. As the electric delivery provider, Oncor is responsible for maintaining clearance around power lines.
When Oncor schedules vegetation maintenance in your area, they aim to notify residents in advance. They typically attempt to contact residents twice before work commences, leaving door notifications with contact information about two weeks prior to the project start. Oncor adheres to industry standards for tree trimming, generally pruning trees 10 feet away from power lines. In some instances, to protect tree health, cuts may extend back to the trunk. Oncor’s standard practice includes making “V” or “L” shaped cuts depending on tree type and proximity to power lines. Notably, for oak trees, Oncor contractors sanitize equipment between trees and apply paint to cuts, demonstrating their commitment to both service reliability and environmental care.
For any power outages, Oncor customer service provides several reporting and status-checking tools. You can report outages or check the status of previously reported outages through Oncor’s online reporting tool at oncor.com. Alternatively, you can call Oncor customer service directly at 888-313-4747. For added convenience, residents registered for My Oncor Alerts can report outages by texting OUT to 66267 (ONCOR). To register for these alerts, text REG to 66267. These multiple channels ensure you can easily reach Oncor customer service and stay informed during power-related issues.
Conclusion: Utilizing Town and Oncor Customer Service Effectively
Understanding how to access both town utilities and Oncor customer service is crucial for every resident. Whether it’s managing your monthly utility bills with the Town or reporting a power outage to Oncor, knowing the right contacts and procedures ensures efficient management of your essential services and prompt resolution of any issues. By utilizing the provided contact methods and online resources, you can ensure a smooth and reliable utility service experience in our town.
