Navigating shareholder services can sometimes feel complex. If you’re a National Grid shareholder and need assistance, understanding how to reach the right department is crucial. While there isn’t a single, direct “National Grid Customer Service Number” for all shareholder inquiries, this guide will direct you to the appropriate contacts for efficient support, primarily through their dedicated registrars, Equiniti, and Bank of New York Mellon for American Depositary Receipts (ADRs).
Understanding Your Point of Contact: Equiniti – The Share Registrar
Equiniti serves as the share registrar for National Grid. A share registrar is a company that maintains the official records of who owns shares in a corporation. They are your primary point of contact for managing your National Grid shareholding. Equiniti is equipped to handle a wide array of shareholder-related requests, ensuring your shareholder information is accurate and up-to-date.
Here’s how Equiniti can assist you:
- Updating Personal Details: Need to change your address or name on your shareholder account? Equiniti can process these updates.
- Dividend Queries: From replacing lost dividend checks to inquiring about dividend payments, Equiniti can help. They can also assist in setting up direct dividend payments to your bank or building society account, and provide information on the scrip dividend scheme, which allows you to receive dividends as additional shares.
- Share Certificate Issues: Whether you need a replacement for a lost share certificate or need to consolidate multiple share accounts, Equiniti can manage these requests.
- Shareholding Verification: Want to confirm the number of shares you currently hold? Equiniti can provide this information.
- Share Transfers and Dealing: Equiniti can guide you through the process of transferring shares or dealing with share transactions.
- Bereavement Support: In the unfortunate event of a shareholder’s death, Equiniti offers support and guidance on managing the shareholding.
- Communication Preferences: You can manage how you receive shareholder communications, opting for electronic communications through Equiniti’s Shareview portal.
Contacting Equiniti:
- Website: Visit Equiniti’s dedicated Shareview website: www.shareview.co.uk
- Postal Address:
Equiniti Aspect House Spencer Road Lancing West Sussex BN99 6DA - Rights Issue Helpline: For queries specifically related to the Rights Issue announced on 23 May 2024, you can call Equiniti’s Shareholder Rights Issue helpline on 0371 384 2456.
Registering on the Shareview website offers numerous benefits, allowing you to view your National Grid shareholding details online and manage your shareholder preferences efficiently.
Bank of New York Mellon: Managing American Depositary Shares (ADRs)
For shareholders holding National Grid American Depositary Shares (ADRs), Bank of New York Mellon (BNY Mellon) is the designated point of contact. ADRs represent ownership of shares in a foreign company, in this case, National Grid, and are traded in US dollars on US stock exchanges.
BNY Mellon handles inquiries related to National Grid ADRs.
Contacting Bank of New York Mellon:
- Website: www.adrbnymellon.com
- Postal Address:
BNY Mellon - ADR PO Box 505000 Louisville, KY 40233-5000 - Email: [email protected]
National Grid Company Secretariat: For Complex Queries
While Equiniti and BNY Mellon address most shareholder inquiries, the National Grid Company Secretariat team is available for queries that fall outside the scope of the registrars’ responsibilities or for more complex issues.
Contacting National Grid Company Secretariat:
- Email: [email protected]
By understanding the roles of Equiniti, Bank of New York Mellon, and the National Grid Company Secretariat, you can effectively direct your inquiries and receive the assistance you need regarding your National Grid shareholding. For the vast majority of shareholder service needs, Equiniti’s Shareview website and contact details should be your first port of call.
