The National Exemption Service (NES), founded in 1968, is a leading utility management firm in the US. With headquarters in Tampa Bay and a national presence through regional offices, NES provides comprehensive solutions where submetering and allocation are legally permitted. Their expertise spans four key areas, ensuring efficient and accurate utility management for multifamily residential and commercial properties.
Core Service Areas of National Exemption Service
NES offers a comprehensive suite of services designed to streamline utility management. These services are categorized into four distinct areas of expertise:
1. Submetering Equipment: Installation, Upgrades, and Repair
NES provides and installs individual water, gas, and electric meters, and also handles upgrades and repairs for existing systems. This ensures accurate measurement of individual unit consumption. Importantly, NES offers a “Forever Warranty” covering both parts and labor, demonstrating their commitment to long-term customer satisfaction. All meters comply with industry standards, including AWWA, C700, NSF65G, and NSF61, guaranteeing accuracy and reliability.
2. Meter Reading, Billing, and Collections
NES handles both wireless and manual meter reading, providing flexible options for data collection. Resident billing can be customized using various methods, including Ratio Utility Billing Services (RUBS), consumption-based billing, flat fees, blended approaches, resident caps, and allotments. Their comprehensive collection services feature bilingual representatives, certified letters, an automated dialer system, and a skip tracing program to minimize outstanding balances.
3. Vacant Recovery, Bill Pay, and Utility Audits
The Vacant Recovery (VR) service minimizes losses by identifying residents using utilities without being billed. Audits conducted during move-ins, move-outs, and transfers help pinpoint these situations. Bill Pay provides an online platform for convenient bill viewing and payment. Independent utility audits for water, gas, and electricity ensure accurate municipal billing. NES performs these audits on a contingency basis, collecting on behalf of the client and only charging if discrepancies are found.
4. Budget Forecasting, Rates/Tariffs, and Regulatory Compliance
NES assists with financial planning by providing investment and billing projections upon request. They offer free audits of existing programs to identify potential savings. Furthermore, NES manages rate updates, ensuring compliance and filings with relevant government entities such as the North Carolina Utilities Commission (NCUC) and the Texas Commission on Environmental Quality (TCEQ).
NES: A Trusted Partner for Utility Management
With a long-standing history and a comprehensive range of services, the National Exemption Service provides reliable utility management solutions tailored to the needs of multifamily and commercial properties. Their commitment to accuracy, compliance, and customer satisfaction makes them a valuable partner in navigating the complexities of utility billing and management. Their expertise in submetering, billing, collections, and regulatory compliance allows property owners and managers to focus on their core business while ensuring efficient and cost-effective utility operations.
