For the second year running, M&T Bank (NYSE:MTB) has been honored by Coalition Greenwich, a leading financial services industry research firm, as a top brand for its unwavering dedication to small business customer relationships. This prestigious recognition underscores M&T Bank’s commitment to and solidifies its position as a leader in supporting small businesses.
The Greenwich Best Brand award for “Values Long-Term Relationships” is among four accolades M&T Bank received from Coalition Greenwich in 2022. These awards highlight the bank’s consistent delivery of outstanding m&t customer service across its extensive 12-state network, including Washington, D.C. Since 2011, M&T Bank has accumulated an impressive 166 Greenwich Excellence awards, consistently ranking among the top 10 banks for small business banking since 2009. This sustained excellence demonstrates M&T’s deep expertise and experience in catering to the unique needs of small business clients.
M&T Bank Customer Service Recognized with Greenwich Excellence and Best Brand Awards in 2022
In addition to the Best Brand award, M&T Bank also secured Greenwich Excellence awards in these critical small business banking categories for 2022:
- Industry Understanding – National: This award reflects M&T Bank’s profound grasp of the diverse industries its small business clients operate within, enabling them to provide tailored financial solutions.
- Overall Satisfaction with Relationship Manager – National: A testament to the high caliber of m&t customer service, this award highlights the satisfaction businesses experience with their dedicated relationship managers.
- Relationship Manager Proactively Provides Advice – South Region: This regional award emphasizes the proactive and advisory approach of M&T Bank’s relationship managers in the Southern region, going beyond transactional banking to offer valuable guidance.
Christina Brozyna, Head of Business Banking Sales and Operations at M&T Bank, emphasized the foundational role of customer relationships: “M&T Bank is built on the strength of the relationships our bankers have with our customers. It’s rewarding to see our teams once again recognized for their dedication to establishing and nurturing these relationships with small business owners, supporting their growth within our communities.” This statement underscores the core philosophy of m&t customer service: building lasting partnerships based on trust and mutual success.
Karins and Associates, a civil engineering firm and M&T Bank customer for 50 years, exemplifies the benefits of this long-term partnership. Dev Sitaram, president of Karins and Associates, credits a portion of their success to the bank’s consistent support: “The reason why we are successful is because of the relationships that we have built with the team at M&T. We value loyalty, and M&T Bank has consistently served us exceptionally well. In a thriving business, a reliable banker and trusted advisors are essential components of your team.” This testimonial powerfully illustrates the real-world impact of M&T Bank’s commitment to m&t customer service.
Coalition Greenwich’s evaluation process involved interviews with over 20,000 businesses across the U.S., benchmarking the quality of banking products and services from more than 500 banks. M&T Bank’s recognition among only 21 banks receiving excellence awards in small business banking further highlights its exceptional standing in the industry.
The Greenwich Awards reinforce M&T Bank’s national leadership in small business banking. For 14 consecutive years, M&T has been ranked among the top 10 U.S. Small Business Administration (SBA) lenders. In the SBA’s 2022 fiscal year, M&T Bank provided 1,440 loans totaling $203.8 million, securing its position as the sixth-largest SBA lender nationwide. Notably, M&T Bank was the top SBA lender in several key markets last year, including Baltimore, Buffalo/Rochester, Delaware, Richmond, VA, Syracuse, NY, and Washington, D.C. This consistent SBA lending leadership further demonstrates M&T Bank’s commitment to supporting small businesses with not only excellent m&t customer service but also crucial financial resources.
About M&T Bank
M&T Bank Corporation, headquartered in Buffalo, New York, is a well-established financial holding company. Its primary banking subsidiary, M&T Bank, offers a comprehensive suite of banking products and services across 12 states in the northeastern U.S., spanning from Maine to Virginia and Washington, D.C. Wilmington Trust-affiliated companies and M&T Bank provide trust-related services in select U.S. and international markets. For further details about M&T Bank and its dedication to m&t customer service, please visit www.mtb.com.
About Coalition Greenwich
Coalition Greenwich, a division of CRISIL and an S&P Global Company, is a globally recognized provider of strategic benchmarking, analytics, and insights for the financial services sector. For more information, please visit www.greenwich.com.
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