Understanding Your Privacy with NEOGOV Services: A Guide for Michigan Residents and Beyond

Introduction; Scope of this Policy.
Where We Are a Service Provider.
Personal Data We Collect About You and Why.
Cookies and Similar Tracking Technologies.
Online Analytics and Advertising.
Information We Disclose.
International Users.
Your Data Rights and Choices.
Notice to California Residents.
Your Rights and Control under EU GDPR.
Data Security and Integrity.
Retention and Removal.
Right to Revise.
Contact Details.
Privacy Contacts.

Introduction; Scope of this Policy.

This Privacy Policy (“Policy”) explains how Governmentjobs.com, Inc. (DBA “NEOGOV”), and its brands including NEOGOV.com, NEOED.com, PowerDMS.com, Governmentjobs.com, Schooljobs.com, and mobile applications (collectively, “Services”) collect, use, store, protect, and disclose your personal data. Whether you are accessing our Services online or offline, this Policy is designed to inform you about our practices. This policy applies to personal data collected through our websites and applications owned and controlled by Governmentjobs.com, Inc., and its affiliated companies (“Governmentjobs”, “Schooljobs”, “NEOGOV”, “NEOED”, “PowerDMS”, “we”, “us”, or “our”).

By using any part of the Services, you acknowledge that you have read this Policy, understand how your personal data will be processed as described here, and agree to be bound by this Policy. This Policy is an integral part of our Terms of Use. Terms not defined here have the same meanings as in the Terms of Use. Any privacy-related disputes are subject to the Terms of Use and this Policy, including limitations on liability.

This Policy does not cover: (1) personal data managed by our Customers (employers using our Services, as further described below), which is governed by separate agreements and data processing agreements with those Customers; (2) personal data collected by external websites linked to or accessible from our Services; (3) personal data our partners collect directly from you and control; (4) personal data we process about our employees or job applicants in response to our job offers; and, (5) De-Identified Platform Data. De-Identified Platform Data is non-personal data derived from personal data, including aggregated, de-identified, or anonymized data, statistical data, insights, or predictive data that cannot be reasonably reversed engineered to identify you. We use De-Identified Platform Data to provide insights to Customers, improve our Services, and develop new features. Because this data does not personally identify you, we can use and disclose it at our discretion.

We are the data controller for the personal data discussed in this Policy, except as specified in the “Where We Are a Service Provider” section below. This means we are responsible for deciding how and why your personal data is processed, ensuring compliance with data protection laws like GDPR and CCPA for users globally, including those potentially interacting with organizations like the Michigan Department Of Human Services through our platform.

Where We Are a Service Provider

Our Customers include various organizations such as government agencies at the federal, state, local, and tribal levels, including departments and offices like the Michigan Department of Human Services, as well as private businesses, and educational institutions from K-12 schools to universities. These Customers utilize our Services to streamline their human resources processes, including evaluating job applicants and managing their personnel relationships. In this context, the Customer generally controls and manages the personal data, which can include sensitive information like biometric data for time tracking, precise geolocation, health information, and demographic details such as race and ethnicity related to employment. We act as a “data processor” or “service provider” as defined under applicable data protection laws, processing data on their behalf. Our legal obligations in this role are defined in our contracts and policies with Customers. It is the Customers, not us, who determine the types of personal data collected to manage their relationships with you.

For example, if you apply for a job with a Michigan state agency or your employer uses our Services for personnel management, the personal data collected is generally controlled by that employer, our Customer. This Policy does not detail how our Customers process your personal data. We strongly encourage you to review the Customer’s privacy policy to understand their data practices. If you have questions about how a state agency, such as the Michigan Department of Human Services, processes your personal data within our Services, please contact that agency directly.

When we act as a data processor or service provider, our Customer contracts and policies require us to either direct you to contact our Customer or redirect your inquiry to them. This ensures that the organization controlling your data can directly address your concerns.

Personal Data We Collect About You and Why.

This section outlines the categories of personal data we collect, including data collected over the past year, and the reasons for collecting it. We collect and process personal data to provide you with the Services, to fulfill our contractual obligations to our Customers, to respond to your requests, and to pursue our legitimate business interests. We also automatically collect data as you use the Services and obtain personal data from other sources. Your personal data will only be collected and used for the purposes stated in this Policy, where you provide additional consent, or as required by law, including national security or law enforcement requirements.

Information Provided by You.

We collect personal data directly from you when you use our Services via your computer, mobile device, or other device, when you attend our events, or when you communicate with our personnel. The categories of personal data we collect include:

Types of Personal Data	Why the Personal Data is collected
Identification, account, and contact data: This includes your name, username, password, professional or personal email address, professional or personal phone number, and account preferences.	– To create and manage your account, maintain our relationship with you and our Customers, and facilitate interactions between you and our Customers for hiring and employment purposes, including potential interactions with entities like the Michigan Department of Human Services. – To communicate with you and provide information related to the Services, such as answers to your questions, responses to comments, information you requested, contest updates, event announcements, newsletters, surveys, technical and security alerts, policy updates, and support messages. – To inform you about our Services and events that may interest you, based on our legitimate interest in direct marketing or your consent. If you have shown interest in our Services, we may send you information about similar services. You can manage these communications as described in the “Your Data Rights and Choices” section. – To provide customer support, address your requests, troubleshoot issues, and diagnose problems with our Services. – To verify your identity, respond to legal requests, enforce our legal agreements, prevent fraud or illegal activities, maintain security, and prevent undesirable or abusive behavior.
Profile and employment data: This includes your name, professional or personal postal address, professional or personal email or phone number, employer name and location, job title, area of expertise, work experience and performance data, search history, job interest cards, education history, skills, certificates, and licenses. This data is crucial for job applications and career advancement, especially when applying to public sector roles like those within the Michigan Department of Human Services.	– To manage our relationship with you and our Customers and facilitate hiring and employment processes. – To provide personalized content, features, and Service recommendations. This includes enabling job searches and applications, matching you with employers and job listings, helping Customers find and contact you, and displaying targeted notices and messages from Customers. – To improve and enhance our Services through data analysis, usage trend research, and feedback sessions. – To conduct research on employment and hiring trends in social, economic, and sectoral contexts. – To provide support, answer requests, troubleshoot, and diagnose Service problems. – To verify your identity, respond to legal requests, enforce agreements, prevent fraud or illegal activities, maintain security, and prevent abusive activity.
Communications and publication data: This encompasses the content of communications within emails, phone and voice recordings, online forms, chats, forums like our Customer Community, communication dates and times, and communication methods.	– To improve and enhance the Services based on feedback collected through sessions or content posted within our Services or Customer Community. – To identify Services, events, newsletters, or contests that may interest you and to notify you about them. – To provide support, answer requests, troubleshoot, and diagnose Service problems. – To verify your identity, respond to legal requests, enforce agreements, prevent fraud or illegal activities, maintain security, and prevent abusive activity.
Contact preferences data: This includes your marketing content preferences and opt-out status from marketing communications.	– To manage and track your communication preferences, identify interaction trends with our Services, and measure the effectiveness of our communications. – To make your profile visible to employers, depending on your settings, potentially increasing your visibility to organizations like the Michigan Department of Human Services if you are seeking employment in the public sector.
Transaction and billing data: This includes purchased Services, billing details, and financial data related to your payment method (e.g., credit card or bank account number), which is collected by third-party payment processors.	– To process your payments and billing for Services, facilitate payroll and tax services for our Customers, and detect and prevent fraud.

You may choose to voluntarily submit other personal data through our Services that we do not specifically request and is not required for the data processing activity.

Information Collected Automatically.

With the help of service providers, we automatically collect personal data about your device and your interactions with our Services. This data collection is essential for improving user experience and service functionality, particularly for users accessing government or public service job portals.

Types of Personal Data	Why the Personal Data is collected
Usage data and Device data: Usage data includes Services purchased, IP address, webpages visited, clicks, features used, frequency and timing of Service use, general location of usage, jobs performed, Service configurations, browser type and version, browser language, internet service provider, domain name, error logs, emails viewed, and ad interactions. Device data includes device address, unique device identifiers, device type, software and hardware attributes, operating system, system performance data, and mobile application permissions (cellular data, geolocation, photo access, camera, calendars, reminders).	– To manage our relationship with you and our Customers, and facilitate hiring and employment processes, including connections with public sector employers like the Michigan Department of Human Services. – To track your preferences and provide personalized recommendations for content, features, and Services. – To enhance, improve, and modify our Services. – To generate De-Identified Platform Data and conduct research on employment and hiring trends. – For Customers using our mobile application or time and attendance services, we may collect biometric data like fingerprints or facial ID for clocking in and out. See our Biometric Data Notice for more details. – To verify your identity, respond to legal requests, enforce agreements, prevent fraud or illegal activities, maintain security, and prevent abusive activity.
General Location data: This includes your device’s location inferred from data indicating country, state, city, or postal code, and in some cases, latitude and longitude from IP address, Wi-Fi address, or device data.	– For Customers using our time clock features, to track when you clock in and out of work shifts. – To verify your identity, respond to legal requests, enforce agreements, prevent fraud or illegal activities, maintain security, and prevent abusive activity.
Log and other automatic data collection: This includes data about access nature, IP address, ISP, files viewed, content changes, operating systems, device type, timestamps, pages viewed, links clicked, touch stream data, movement, scrolling, keystroke activity, browser type, access times, and third-party sites and services used before and after interacting with our Services.	– To track preferences and provide personalized recommendations for content, features, and Services. – To enhance, improve, and modify our Services. – To ensure compatibility and facilitate integration of our Services with other services you use. – To produce De-Identified Platform Data and conduct research on employment and hiring trends. – To verify your identity, respond to legal requests, enforce agreements, prevent fraud or illegal activities, maintain security, and prevent abusive activity.
Cookies, pixel tags (“web beacons”), HTML Storage Objects, web tags, and embedded scripts: These technologies within our communications and Services collect data related to usage, location, device, and logs.	– We use these technologies to provide our Services, authenticate users, enhance security, prevent fraud, track preferences, provide personalized recommendations, deliver relevant ads, and understand website and communication usage. See the “Cookies and similar Tracking Technologies; “Do Not Track” section below for more information.

Cookies and Similar Tracking Technologies

We and our service providers utilize various technologies to collect data about your device and your use of our Services. These technologies help us to understand user behavior, personalize content, and improve our services, making platforms like ours effective for organizations including the Michigan Department of Human Services and job seekers interacting with them. Most web browsers allow you to manage these technologies, though disabling them may affect service functionality. These technologies include:

Cookies: Small files with identifiers sent from a web server to your browser and stored on your device. They can be “persistent” (stored until expiry or deletion) or “session” cookies (expire when browser closes).
Web beacons (pixel tags, web bugs, clear GIFs): Graphics on webpages or emails that monitor page or message views, often used with cookies to track activity. They can add data to user profiles, count website visits, and gather usage statistics.
HTML Storage Objects: Program code that collects data about your activity on our Services, temporarily downloaded to your device while you are connected.

You can adjust your browser settings to manage cookies, including receiving notifications or blocking cookies entirely. Consult your browser’s “Help” section for instructions (e.g., Microsoft Edge, Google Chrome, Mozilla Firefox, or Apple Safari). Blocking cookies may limit access to certain Service features.

Online Analytics and Advertising

Online Analytics

We use third-party web analytics services like Google Analytics, Hubspot, LinkedIn, and Hotjar to analyze Service usage, including tracking the website you visited before arriving at our Services. These providers use technologies described earlier to collect and process information about your Service use. We use this data to evaluate Service usage and for advertising-related purposes. To opt out of Google Analytics, install the Google Analytics Opt-out Browser Add-on here.

Tailored Online Advertising

We personalize content and advertising using third-party advertising technologies to deliver relevant ads on our Services and other websites and applications you use. These technologies may include Google Ads, DoubleClick, Twitter, AddThis, and ShareThis. Ads are based on factors like page content, provided information (age, gender), searches, demographic data, and collected information. They may be tailored to your current or past activity and interests.

We do not control and this Policy does not govern the use of cookies or other tracking technologies by unaffiliated third-party ad tech, ad servers, or ad networks. These parties may offer opt-out options for ad targeting. For more information on tailored browser advertising and cookie control, visit the Network Advertising Initiative’s Consumer Opt-Out link or the Digital Advertising Alliance’s Consumer Opt-Out link. Opt-out options are also available in the “Rights Regarding Your Information” section below.

Even if you opt out of tailored advertising, you may still see ads; they will just be generic. We are not responsible for the opt-out links mentioned above, your choices using them, or their continued availability or accuracy.

Information from Other Sources

We receive your personal data from various third-party sources, including your employer (our Customer), data brokers from whom we purchase personal data, partners (including those listed on our Marketplace), accreditation agencies, and co-organizers and sponsors of our events and webinars.

Partners: We use data from partners for joint product and marketing efforts. This includes profile data on background checks and assessments, payment processing updates, communication analytics, and profile data from integrated systems chosen by employers. If you use social logins like Facebook, we import requested data from your account.

Data brokers: We purchase contact data to enhance and correct our collected contact and employment data, including name, email, phone number, employer, job title, and expertise area.

Public sources: We collect personal data from public websites and government sources, such as name, email, job title, employer, and professional expertise. This public data can be relevant for professionals interacting with or seeking roles within public service organizations like the Michigan Department of Human Services.

We combine your Service usage data with data from third parties and use it according to this Policy. If you believe your personal data was improperly collected or provided to us, please contact us at [email protected].

Information Collected When Using the PowerLine Application

The PowerLine Application (“App”) is designed to support your mental wellbeing by providing resources and connecting you with others with similar experiences. If your employer sponsors your access to the App, we collect minimal personal data (name, email address) to set up your access. Your interactions on the App are anonymous to other users, who will only see an anonymous identifier. Be cautious about sharing personal data within the App. We collect usage data only as necessary for your interaction with the App, including:

Measurement data: App version, device model, OS version, language and region settings, timestamp.
App crash reports: Data related to crashes, including device state, model, OS version, and software processes involved.
App usage and interactions: Statistics on user behavior to understand App interaction and for error reporting.

Information We Disclose.

We disclose personal data to other parties for the purposes described in this Policy or as legally required. Below are the categories of entities we have disclosed personal data to over the past year.

To Customers.

We share personal data with our Customers (your current or potential employers) who use our Services. For example, if you apply for a job, we disclose your data to the employer to facilitate the hiring process. If your employer uses our Services, your data within those Services is accessible to the employer’s authorized users, subject to their security settings. If you sign up for an Access membership, we may share your data with Customers and their agents for recruitment purposes. You can cancel your Access membership anytime. This is particularly relevant for individuals seeking employment with public service entities like the Michigan Department of Human Services, as their application data would be shared with them through our platform.

To Service Providers.

We disclose personal data to service providers who perform services on our behalf. These services include support, data security, email, web hosting, research and analytics, data enrichment, marketing and advertising, payment processing, payroll, customer conferences, and customer relationship management.

Research and Event Partners/Sponsors

We collaborate with other entities for research, with privacy safeguards in place. We publish or allow others to publish insights based on aggregated, anonymized, de-identified, or non-personal data.

If you access content or attend an event or webinar we host or co-host, we may disclose your data to event or webinar sponsors. Sponsors may also act as data controllers, and their privacy policies will apply to their processing of your data.

To Advertising Partners

As detailed in the “Online Analytics and Advertising” section, we may share your information with third parties to tailor and deliver relevant advertisements. We may also allow third-party advertising technologies to use cookies and similar technologies on our Services to provide targeted content and ads to you on our Services and other platforms.

To other parties when you give your consent.

We may disclose personal data with your consent or when you publicly post it. We obtain additional consent where legally required before transferring data to us or to other parties. For instance, we share data with background check providers if you consent and our Customers instruct us to do so.

During your Service use, you may link to or visit other websites, including unaffiliated third-party sites. We have no control over these external sites, which may collect your personal data. Review their privacy policies to understand their data practices.

To other third parties where required by law.

We will also disclose data to comply with laws, regulations, legal processes, or government requests, to investigate violations, enforce policies (including our Terms of Service, this Policy, and other agreements), detect, prevent, or address fraud, protect rights, property, or safety, protect vital interests, and for legal claims or where disclosure is legally required. This might include responding to lawful requests from agencies like the Michigan Department of Human Services if legally mandated.

Mergers, Acquisitions, Dissolutions, Affiliates.

We may transfer or disclose personal data to another entity in case of acquisition, merger, consolidation, purchase of assets, or bankruptcy. We disclose data to our affiliates with Customer consent to facilitate Service transitions or implementations.

International Users

We are based in the United States, and the data we collect is transferred to, processed, and stored on our US servers, in accordance with this Privacy Policy and applicable laws. Data protection laws in the US may differ from those in your country. We take appropriate measures to protect your data and ensure transfers comply with this Privacy Policy and applicable law, which may include using standard contractual clauses or other transfer mechanisms. This is important for international users who may be applying for jobs or interacting with US-based organizations or government agencies through our platform.

Your Data Rights and Choices

Marketing Communications

We may send you marketing and promotional emails in accordance with applicable law. To opt out of email marketing, notify us at [email protected] or use the unsubscribe instructions in the email. Even if you opt out of marketing communications, we will still send you essential administrative and transactional messages, such as updates to legal terms.

Rights Regarding Your Information

Depending on your jurisdiction, you may have rights under data protection laws to request information related to your “personal information” or “personal data.” You have the right to ask us to:

Inform you about the categories of personal information we collect and disclose, the sources of the information, the business purposes for collection, and the categories of third parties we share data with.
Provide access to and/or a copy of your personal information we hold.
Correct or update your personal information.
Delete certain personal information we hold about you.
Provide information about any financial incentives we offer, if applicable.
Restrict or object to certain uses of your information.
Opt you out of processing for profiling in furtherance of decisions that produce legal or similarly significant effects, if applicable.

Please note that some information may be exempt from these requests under applicable law, especially information necessary to provide you with the Services.

You may also have the right to opt out of “sales” of your information and “sharing/processing of your information for targeted advertising,” as described below. If you are a California resident, see the “Notice to California Residents” section for more details about your rights.

As legally provided, you have the right not to be discriminated against for exercising your rights. We may need to verify your identity before responding to requests, which may include verifying your name and email address. If we cannot verify your identity, we may not be able to fulfill your request.

To exercise these rights, contact us at [email protected] with your name and request type, or submit your request here.

You can designate an authorized agent to make requests on your behalf. The agent must provide signed written permission or a power of attorney to be verified. We may also verify your identity directly as permitted by law.

Depending on applicable law, you may have the right to appeal our decision to deny your request. We will provide appeal information in our response. You also have the right to lodge a complaint with a supervisory authority. For residents interacting with services related to the Michigan Department of Human Services, this might include understanding your rights regarding data shared with state agencies through our platform.

Notice of Right to Opt Out of Sales of Personal Information and Processing/Sharing of Personal Information for Targeted Advertising Purposes

If you are a resident of certain U.S. states, you have the right to opt out of the “sale” of your information and the “sharing/processing of your information for targeted advertising.”

As explained in the “When We Disclose Your Information” and “Online Analytics and Advertising” sections, we sometimes disclose information to third-party advertising providers for targeted advertising or use advertising analytics partners. Under applicable law, this may be considered a “sale” of personal information or processing/sharing for targeted advertising.

To opt out of the disclosure of your personal information for purposes that could be considered “sales” or “sharing” for targeted advertising, please visit “Your Privacy Choices” in the footer of our Services. You will need to opt out on each device you use to access the Services.

We do not knowingly sell the personal information of minors under 16 years of age.

Notice to California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA) requires us to provide additional information about: (1) the purposes for which we use each category of “personal information” we collect; and (2) the categories of third parties we disclose personal information to for a business purpose, “share” for cross-context behavioral advertising, and/or “sell.”

Under CCPA, “sharing” is targeting advertising based on a consumer’s personal information obtained from their activity across websites, and “selling” is disclosing personal information to third parties for monetary or other valuable consideration. Our use of third-party analytics and online advertising services may result in sharing online identifiers in a way that could be considered a “sale” under CCPA. The chart below details these practices.

Category of Personal Information	Purposes of Use	Categories of Third Parties to Which It was Disclosed	Categories of Third Parties to Which NeoGov “Shares” and “Sells” this Personal Information for Advertising/Analytics Purposes
Identifiers (e.g., name, User ID, mailing address, email address, phone number, IP address, device information)	Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Marketing and advertising; Legal purposes; With your consent.	Affiliates; service providers; online advertising and analytics partners; entities for legal purposes; entities for organizational transfers; with your consent.	Online advertising and analytics partners.
Profile data (including employment and education history)	Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Marketing and advertising; Legal purposes; With your consent.	Affiliates; service providers; online advertising and analytics partners; entities for legal purposes; entities for organizational transfers; with your consent.	Online advertising and analytics partners.
Sensitive personal information (e.g., bank account numbers, insurance policy numbers, credit card numbers, race/ethnicity, payment information, account log-in credentials)	Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Legal purposes; With your consent.	Affiliates; service providers; entities for legal purposes; entities for organizational transfers; with your consent.	We do not share/sell.
Audio, electronic, visual, thermal, olfactory, or similar information (e.g., recordings of calls or meetings)	Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Legal purposes; With your consent.	Affiliates; service providers; entities for legal purposes; entities for organizational transfers; with your consent.	We do not share/sell.
Commercial information (e.g., records of transactions and purchases)	Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Marketing and advertising; Legal purposes; With your consent.	Affiliates; service providers; online advertising and analytics partners; entities for legal purposes; entities for organizational transfers; with your consent.	Online advertising and analytics partners.
Internet or other electronic network activity (e.g., information about your interaction with the Services)	Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Marketing and advertising; Legal purposes; With your consent.	Affiliates; service providers; online advertising and analytics partners; entities for legal purposes; entities for organizational transfers; with your consent.	Online advertising and analytics partners.
General Geolocation data (inferred from IP address)	Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Legal purposes; With your consent.	Affiliates; service providers; entities for legal purposes; entities for organizational transfers; with your consent.	We do not share/sell.
User-generated content or feedback that you provide	Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Legal purposes; With your consent.	Affiliates; service providers; entities for legal purposes; entities for organizational transfers; with your consent.	We do not share/sell.
Inferences drawn from any of the information identified herein	Provide and maintain our Services; Provide goods and services; Communicate with you; Analytics and improvements; Marketing and advertising; Legal purposes; With your consent.	Affiliates; service providers; online advertising and analytics partners; entities for legal purposes; entities for organizational transfers; with your consent.	Online advertising and analytics partners.

For more details about each category, purpose of use, and third-party disclosure, see the “Personal Data We Collect About You and Why” and “Information We Disclose” sections above.

Your Choices Regarding “Sharing” and “Selling”

You can opt out of the sale/sharing of your personal information for certain online analytics and advertising by visiting “Your Privacy Choices” in the footer of our Services. Opt-out preferences must be set on each device used to access the Services.

We recognize legally-recognized browser-based opt-out preference signals if turned on in your browser.

Additional California Privacy Rights

In addition to the rights described in “Your Choices Regarding ‘Sharing’ and ‘Selling,’” California residents have rights under CCPA as detailed in the “Rights Regarding Your Information” section.

CCPA allows you to limit the use or disclosure of your “sensitive personal information” if used for specific purposes. We do not use or disclose sensitive personal information (like health, ethnicity, biometric data) except for disclosed and permitted business purposes where there is no right to limit under CCPA.

Shine the Light

California residents can request information once a year about our disclosures of “personal information” to third parties for their direct marketing purposes. To make this request, email us at [email protected].

Do Not Track

Do Not Track (“DNT”) is a privacy preference in web browsers to inform websites not to track browsing activity. We do not currently respond to browser-initiated DNT signals, as there is no industry-wide DNT framework, except where legally required for browser-based opt-outs. Learn more about Do Not Track here.

Your Rights and Control under EU GDPR.

Data Controllers and Processors.

Our Customers use our Services for job postings, applicant evaluation, HR management, and workforce training. Customers control what personal data is collected, how it is used, retention, and disclosure. Under EU GDPR, the Customer is the data controller, and we are the data processor. In other cases, such as cookie use or contacting you about our Services, we determine the processing means and purpose. This framework applies to interactions with all our Customers, including potentially the Michigan Department of Human Services when they utilize our platform for recruitment or HR functions.

Lawful Basis for Processing.

For personal data covered by EU GDPR and ePrivacy Directive, we rely on several legal bases for processing:

Consent. We seek your consent to process your personal data for specific purposes, like certain marketing activities. You can withdraw consent anytime, which does not affect prior lawful processing. Withdraw consent via prompts in messages, account settings, or by contacting our privacy support emails listed at the end of this Policy.

Legitimate Interest. We process personal data for our legitimate interests, including support, marketing (as legally permitted), detecting and preventing illegal activities and security issues, and improving our Services. We balance our interests with your rights and risks before processing data for legitimate interests.

Performance of a Contract. We process personal data to fulfill contractual obligations with you or our Customers, such as payment information for Service purchases.

Other Legal Bases. We may process your data due to legal obligations, such as court or regulator orders, to protect vital interests, or to establish, exercise, or defend legal claims.

Automated Decision Making and Profiling.

We use an automated chat bot in some Services to screen requests and questions to answer common queries, categorize requests, and improve our services. This chat bot is not fully automated and does not have legal or significant impacts on you.

Data Security and Integrity.

We implement physical, technical, and administrative safeguards to maintain data accuracy, integrity, and security, prevent unauthorized access, and ensure proper data use. Our security measures consider risks to you and Customers, technology availability, industry practices, mitigation effectiveness, and sustainability.

While we maintain these controls, data transmission is not risk-free, and complete security cannot be guaranteed. You are responsible for keeping your login credentials, including username and password, confidential.

Retention and Removal.

For personal data where we control processing purposes, we retain data no longer than necessary for its original purpose, when it is no longer relevant, or upon permissible request. When the original purpose ends, we will delete or de-identify the data (as legally permitted) or securely store it until deletion is possible. Data is disposed of to prevent reconstruction or readability. For job applicants, we may retain De-Identified Platform Data after account closure, as permitted by law.

When our Customer controls your personal data, our retention policies allow Customers to meet their record retention requirements. If you delete your profile as a job applicant, your data will be removed or de-identified from our applicant database, but it may remain in applications submitted to Customers until they dispose of it. Contact the Customer directly for data rights enforcement in applications. This is particularly relevant if you have applied to a Michigan Department of Human Services job through our platform.

Right to Revise.

We may revise this Policy to reflect changes in our online information practices or legal compliance by posting a new version on our website. For material changes, we will provide appropriate notice as legally required. By continuing to use the Services, you confirm that you have read and understood the latest Policy version.

Contact Details.

This website is owned and operated by Governmentjobs.com, Inc. (DBA “NEOGOV”), located at 2120 Park Place, Suite 100, El Segundo, CA 90245, United States. Contact us via email, phone, or mail using the details provided here.

Privacy Contacts.

For questions or concerns about this Policy, call us at (877) 204-4442 or email [email protected]. Our data protection manager can be reached at [email protected].

Users with visual disabilities can use screen readers to review this Policy. For accessibility issues or to obtain a copy of this Policy, please contact us using the details above.

Effective date: December 04, 2023

Governmentjobs.com, Inc. D/B/A NEOGOV, along with its subsidiaries PowerDMS, Inc., Cuehit, Inc., Ragnasoft LLC (D/B/A/ PlanIT Schedule), and Design PD, LLC (D/B/A Agency360) (“NEOGOV”, “Company,” “we”, “our”, or “us”), provides web-based software-as-a-service applications (SaaS Applications), including mobile apps, and operates websites including www.neogov.com, www.neoed.com, www.powerdms.com, www.governmentjobs.com and www.schooljobs.com and their subdomains and subdirectories (Websites, and with SaaS Applications, “Services”).

By using the Services, you agree to these Terms of Use and our Privacy Policy https://www.governmentjobs.com/careers/michigan/privacypolicy, incorporated by reference, whether you are a registered user, job seeker, or employer (“you” or “your”). If you disagree, do not use the Services. By agreeing to these Terms, you waive rights requiring non-electronic signatures or records for contract binding, where legally permitted.

If you use Services via a paid subscription, your features are determined by the Customer Contract between NEOGOV and your organization (Customer). Customer Contract terms prevail in case of conflict with these Terms.

If you use a SaaS Application for a Customer, you agree to these Terms and Privacy Policy and are responsible for all actions through your account. If added to a SaaS Application, the administrator controls your use, including access, permissions, and third-party integrations. Content you submit may be managed by the administrator. Your account may be managed by the entity owning the email domain used for registration.

Carefully read these Terms of Use before using the Services.

We may update these Terms periodically. Changes are effective immediately upon posting and apply to all subsequent Service use. Your continued use after changes means you accept them. Check this page regularly for updates.

Eligibility. Services are for users 18 or older. By using Services, you warrant you are of legal age to contract with us. If not, do not use Services. We are based in California, USA. Services are accessible globally, but access may be illegal in some countries. If you access Services outside the USA, you are responsible for local law compliance. Access from illegal territories is prohibited. You are responsible for complying with US and all export laws.
Accessing Services and Account Security. Subject to your compliance, we grant you a limited, revocable, personal, non-transferable, non-exclusive license to use Services. Unless a Customer Contract permits use for Customer transactions, you may only use Services for your own transactions. If using Services for a Customer or entity, you warrant authorization to do so. For Service access, you may need to provide registration details. All information provided must be correct, current, and complete and is governed by our Privacy Policy. You consent to actions taken consistent with our Privacy Policy.

If you choose or receive login credentials, treat them as confidential and do not disclose them. Your account is personal, and you must not allow others access using your credentials.

Between you and others (including Customers), your account is yours. However, if a Customer purchased Services for your use, they can control access and get usage reports.

You agree to (i) immediately notify us of unauthorized account access or security breaches, (ii) use reasonable efforts to maintain confidentiality, and (iii) assist us in enforcing rights and complying with security breach notification laws. Use caution when accessing your account on public computers. We can disable any account credentials at any time if you violate these Terms.
Term and Termination. For paid subscriptions, Services renew annually unless either party gives 30-day notice of non-renewal before term end. As a user or job seeker, you can terminate your account anytime. NEOGOV may terminate your account or Service access anytime, with or without cause or notice, at its discretion. NEOGOV may alter, suspend, or discontinue Services without notice and is not liable for any Service changes or access suspension/termination.

Our rights to use and disclose your feedback survive termination.
Intellectual Property Rights. Services and all content, features, and functionality (NEOGOV Content), are owned by NEOGOV and protected by US and international intellectual property laws. These Terms allow personal, non-commercial use of Services, and internal business use for Customers, under these Terms. No other rights are granted.

● Your computer may temporarily store copies in RAM while accessing materials.

● You may store browser-cached files for display enhancement.

● For downloadable apps, you may download one copy for personal, non-commercial use, agreeing to our end user license agreement.

No Service or content rights are transferred to you. All rights not expressly granted are reserved by us. Unauthorized Service use breaches these Terms and may violate copyright, trademark, and other laws.
Trademarks. “NEOGOV,” “NEOED”, “Governmentjobs.com,” “Schooljobs.com,” “PowerDMS,” and related names/logos are our trademarks. Related product names, design marks, and slogans are our trademarks or service marks, excluding partner marks. Do not use our marks without written permission. We retain rights in color schemes and column names in Services. The “look and feel” of Services are also our trademarks or copyrights.
Prohibited Uses. Use Services lawfully and according to these Terms. You must not:
1. Submit or post malicious software.
2. Create false identities, misrepresent identity, create profiles for others, post false resume information, or use another’s account.
3. Disclose non-consented information.
4. Reproduce, distribute, modify, or create derivative works of NEOGOV Content or Services, or publicly display, perform, sublicense, sell, or transfer Services.
5. Remove legal notices from Services materials.
6. Reverse engineer or access Services’ source code or algorithms.
7. Use Services commercially (except for Customer internal business use).
8. Use Services in ways that cause confusion, disparage NEOGOV, interfere with Services, or infringe on others’ use.
9. Violate NEOGOV’s or others’ intellectual property rights.
Further, you agree not to use Services:
1. Violating any law or regulation.
2. Exploiting or harming minors.
3. Unlawfully using others’ personal information.
4. Transmitting unauthorized advertising or spam.
5. Sending unsolicited communications.
6. Responding to job opportunities for reasons other than applying for the job.
7. Engaging in conduct that disrupts Services or exposes NEOGOV or users to harm or liability.
8. Using automated means to access or copy Services data without permission.
9. Attempting unauthorized Service access.
10. Testing Service vulnerability or breaching security measures.
11. Overloading Service infrastructure or interfering with Service operation.
12. Attacking Services via denial-of-service attacks.
13. Accessing Services to build competitive products or copy Service features.
If Service use requires industry-specific regulatory compliance, you are solely responsible for compliance. You may not use Services in ways subjecting NEOGOV to such regulations without prior written agreement.

Limit your access level to necessary tasks. Notify NEOGOV immediately if you believe you have inappropriate access.
Monitoring and Enforcement; Termination. We may monitor Services to (1) comply with laws, (2) operate Services and protect interests, and (3) for other necessary purposes. We have the right to:
1. Remove or refuse User Contributions.
2. Take action on User Contributions violating Terms, creating liability, damaging our brand, interfering with services, or being abusive, illegal, or harmful.
3. Disclose your identity to third parties claiming your posted material violates their rights.
4. Take legal action for unauthorized Service use.
5. Terminate or suspend your Service access for any reason, including Terms violations. We may cooperate with law enforcement. YOU WAIVE AND HOLD HARMLESS NEOGOV AND ITS AFFILIATES FROM CLAIMS RESULTING FROM INVESTIGATIONS BY NEOGOV OR LAW ENFORCEMENT.
We are not responsible for screening or monitoring postings. Use discretion when reviewing posts. We are not liable for actions regarding user content. We are not liable for performance or nonperformance of activities in this section.
Content Standards. Content Standards apply to all User Contributions and Service use. User Contributions must comply with all laws and regulations and must not:
1. Be defamatory, obscene, abusive, offensive, harassing, violent, hateful, inflammatory, or objectionable.
2. Promote explicit material, violence, or discrimination.
3. Infringe intellectual property rights.
4. Violate legal rights or give rise to civil or criminal liability or conflict with Terms and Privacy Policy.
5. Be deceptive.
6. Promote illegal activity.
7. Cause annoyance or anxiety.
8. Impersonate anyone or misrepresent affiliations.
9. Involve commercial activities.
10. Imply endorsement if not the case.
You are responsible for the legality, accuracy, and completeness of all data you provide in connection with these Terms or Service use.
User Contributions. Services may contain Interactive Services allowing users to post User Contributions. User Contributions must comply with Content Standards. Any User Contribution you post is non-confidential and non-proprietary. You grant us and affiliates a royalty-free, perpetual, irrevocable, transferable, non-exclusive license to use, reproduce, distribute, modify, and display User Contributions worldwide without approval or compensation, waiving any related claims. We are not a publisher of User Contributions and act only as an intermediary. We are not responsible for deletion or storage failure and recommend against posting confidential information.

We are not obligated to edit or control User Contributions and are not liable for them. You may be exposed to inaccurate, offensive, or objectionable User Contributions and waive related remedies against NEOGOV. NEOGOV disclaims liability for User Contributions and may remove them if they violate Terms, at NEOGOV’s discretion, without notice.

You are responsible for your User Contributions, including legality, reliability, accuracy, and appropriateness. We are not liable to third parties for your User Contributions.
Text Message and Email Communications. We may offer text and email notifications for notices, reminders, updates, support, and HR-related communications from us or Customers, routed through third-party services.

SMS messages are sent with your explicit opt-in. To opt out, reply “OPTOUT”. To opt back in, reply “OPTIN”. Job seekers can manage SMS preferences in account settings, by contacting the Customer, or NEOGOV Support.

By allowing SMS, you agree to receive texts on your mobile phone, including via automated systems, and certify you own or are authorized to use the phone for SMS.

You are responsible for mobile carrier charges from Service use and notifications. Message frequency varies. You may get a subscription confirmation text. NEOGOV may suspend or terminate SMS for any reason without notice.

Text services depend on third-party providers, causing potential delays. NEOGOV strives for timely and accurate alerts but cannot guarantee delivery, timeliness, or accuracy and is not liable for delays, delivery failures, errors, or actions taken based on alerts. If your number changes, inform the Customer. NEOGOV disclaims warranties regarding telecommunication services, security intrusions, and data disclosure related to Services.
Copyright Infringement. Our policy is to respond to DMCA-compliant infringement notices. Copyright-infringing material can be identified and removed. Comply with our process for infringement claims.

If you believe your copyrighted work is infringed, provide our copyright agent with written information as specified by DMCA. This process is for copyright infringement notices only. We do not make legal decisions on infringement validity. Upon valid notice, we will remove or block access to allegedly infringing content and may contact the notice provider for more information. We will notify the Alleged Infringer, who may send a counter-notification. Notices and counter-notices are legal notices and may be shared with third parties. False notices may incur DMCA damages. Consult an attorney if unsure of infringement.

To file a DMCA notice, send a written letter by regular mail to our DMCA agent with the following:
1. Identify copyrighted work(s) infringed.
2. Identify infringing content with location information. Provide screenshots for identification.
3. Provide contact information: name, address, phone, email.
4. Provide Alleged Infringer contact information (email preferred).
5. Include statement: “I have good faith belief that use of material is unauthorized.”
6. Include statement: “I swear, under penalty of perjury, information is accurate and I am copyright owner or authorized to act on behalf of owner.”
7. Signature.
8. Send to: NEOGOV Attention: DMCA Designated Agent 2120 Park Place, Suite 100 El Segundo, California 90245
  
  Or by email:
  
  Job seekers: [email protected]
  
  Customers: [email protected]
Reliance on Information Posted. Service information is for general information only. We do not warrant accuracy, completeness, or usefulness. Reliance on information is at your own risk. We disclaim liability from reliance on Service materials by you or any visitor.
Changes to the Services. Service content may be updated but is not always complete or current. Service materials may be outdated, and we are not obligated to update them.
Relay of Content. NEOGOV relays content including resumes, applications, and messages. You ask NEOGOV to send this content on your behalf. We process, monitor, review, store, and analyze content for data analysis, security, quality control, Terms enforcement, content moderation, and Service improvement. Content may be delayed or undelivered due to technical issues. NEOGOV may notify you in such cases. Using Services means you acknowledge this activity is necessary for Service quality.
Linking to the Services and Social Media Features. You may link to our homepage fairly and legally without damaging our reputation. Do not suggest endorsement without our written consent. We may disable social media features and links anytime without notice.
Additional Terms for Third-Party Services. Services may link to third-party services (PowerLine, PowerEngage) or integrated services (background checks, skill assessors). NEOGOV does not perform or employ individuals for these services and does not supervise, direct, control, or monitor third parties.
1. Links and Third-Party Content. Links to third-party sites are for convenience only. We do not control and are not responsible for third-party sites, content, or malware. Dealings with third parties are solely between you and them. We disclaim responsibility for third-party materials, programs, products, and services accessed through Services. Access third-party sites at your own risk and subject to their terms. Read all third-party service terms.
2. Specific Third-Party Providers.
  
  Background Checks. Services allow using third-party background check partners. Job seekers authorize NEOGOV to get background check reports and share them with Customers you apply to, agreeing to background check company terms. Customer agents using background checks agree to use reports legally and to background check company terms.
NEOGOV is not an employer. NEOGOV does not control employer HR practices or employment decisions. Employers are responsible for their Service postings. NEOGOV is not an employer and is not responsible for employment decisions made by entities posting jobs on Services. Employers are responsible for privacy, data collection, use, and compliance with laws.
NEOGOV is not a healthcare provider. NEOGOV may facilitate access to healthcare services but is not a healthcare provider. NEOGOV’s role is limited to providing telehealth information or facilitating telemedicine access. NEOGOV is independent of healthcare providers and not responsible for their actions or communications. NEOGOV does not practice medicine.

Services do not provide medical advice and do not create a healthcare provider/patient relationship. Services are for informational purposes only and do not replace healthcare provider advice. Consult your healthcare provider for medical questions. Call 911 for medical emergencies. NEOGOV IS NOT LIABLE FOR ANY ADVICE, TREATMENT, DIAGNOSIS, OR INFORMATION OBTAINED THROUGH SERVICES.
NEOGOV’s Disclaimers. We do not warrant files from Services will be virus-free. You are responsible for virus protection and data accuracy and for maintaining external means for data reconstruction.

NEOGOV IS NOT LIABLE FOR DAMAGES DUE TO SERVICE DELAYS BEYOND REASONABLE CONTROL, INCLUDING ACTS OF GOD, LAW CHANGES, LABOR PROBLEMS, TRANSPORTATION DELAYS, SUPPLY UNAVAILABILITY, FIRE, RIOT, OR GOVERNMENTAL ACTIONS.

NEOGOV DOES NOT CONTROL INTERNET DATA FLOW, WHICH DEPENDS ON THIRD-PARTY SERVICES. THIRD-PARTY ACTIONS MAY DISRUPT INTERNET CONNECTIONS. NEOGOV WILL MAKE REASONABLE EFFORTS TO REMEDY ISSUES BUT CANNOT GUARANTEE AGAINST OCCURRENCES AND DISCLAIMS LIABILITY FROM SUCH EVENTS.

YOUR SERVICE USE IS AT YOUR OWN RISK. SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES. NEOGOV DISCLAIMS ALL WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, NON-INFRINGEMENT, AND FITNESS FOR PURPOSE, TO THE FULLEST EXTENT OF LAW.
Limitation on Liability. TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEOGOV IS NOT LIABLE FOR ANY DAMAGES ARISING FROM SERVICE USE, INCLUDING CONSEQUENTIAL, INDIRECT, INCIDENTAL, SPECIAL, OR EXEMPLARY DAMAGES, EVEN IF FORESEEABLE.

EXCEPT FOR DAMAGES FROM GROSS NEGLIGENCE OR WILLFUL MISCONDUCT, NEOGOV’S TOTAL LIABILITY IS CAPPED AT $100.00 USD.

THESE LIMITATIONS DO NOT AFFECT LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
Indemnification. You agree to indemnify and hold harmless NEOGOV from claims arising from your Terms violation or Service use, including User Contributions and unauthorized use of Service content or information.
General. These Terms, Privacy Policy, and incorporated documents are the entire agreement between you and NEOGOV regarding Services, superseding all prior agreements. You may not assign these Terms without NEOGOV’s written consent. No waiver is effective unless written. Services and Terms are governed by California law, without regard to conflict of law provisions. Legal actions must be in Los Angeles federal or California courts. You waive objections to jurisdiction and venue. We may require arbitration for disputes under American Arbitration Association rules, applying California law.
Waiver and Severability. No waiver of Terms is a continuing waiver. If any Term provision is invalid, remaining provisions remain in effect.
E-Signatures.
1. E-Signature Provisioning & Consent. NEOGOV E-Forms and electronic signature services (“E-Signatures”) are for electronic document signing between NEOGOV-subscribing employers and personnel or job seekers. Using E-Signatures means you consent to electronic signatures and transactions and can access E-Signatures and signed documents electronically. Consent applies only to the specific document.
2. Right to Opt-Out of E-Signatures. You can opt out of E-Signatures and sign documents manually by notifying the sending party and getting a non-electronic copy. Do not use E-Signatures if signing manually. NEOGOV is not responsible for providing non-electronic documents.
3. Electronic Download. After signing electronically, you can download and print a free paper copy. To withdraw E-Signature consent later, notify the sending party and stop using E-Signatures. Past electronic signatures remain legally valid even if you later opt out.
4. E-Signature Validity. NEOGOV statements on electronic document validity are for information only and not legal advice. Electronic signatures on some agreements may not be enforceable under law. NEOGOV disclaims responsibility for ensuring electronic document validity or enforceability under any jurisdiction’s laws. Consult legal counsel on electronic document validity.
Your Comments and Concerns.

This website is operated by Governmentjobs.com, Inc., 2120 Park Place, Suite 100, El Segundo, CA 90245.

For legal inquiries or problem reports, contact:

Job Seekers: [email protected]

Customers: [email protected]