Getting the healthcare you need in New York City should be straightforward, and MetroPlusHealth is committed to making it as easy as possible. Understanding your benefits and accessing services is crucial, and that’s where Metroplus Customer Service excels. We want to ensure you can focus on your health, not the logistics of getting there.
Hassle-Free Transportation Services with MetroPlus Customer Service
Navigating medical appointments, whether they’re a short distance away or across the city, shouldn’t be a source of stress. MetroPlusHealth provides non-emergency medical transportation services to eligible Medicaid members in all five boroughs of New York City, ensuring you reach your appointments on time and without relying on others for rides.
To facilitate this important benefit, MetroPlusHealth partners with Medical Answering Services, LLC (MAS) to coordinate your transportation needs. If you are a Medicaid beneficiary and require assistance with transportation to your medical appointments, MetroPlus customer service is your first point of contact.
How to Arrange Your Transportation:
To schedule transportation or inquire about your eligibility and benefits, simply reach out to the MetroPlusHealth Customer Service Department. You can contact them at 1-800-303-9626 (TTY: 711) for all your transportation-related questions. When you call, please allow ample time for your transportation to be arranged, ideally when you schedule your medical appointment.
Eligibility for Medicaid Transportation Benefits:
It’s important to note that to be eligible for these Medicaid transportation benefits, your healthcare provider must complete Form 2015, which verifies your need for Medicaid transportation assistance. Ensure this form is completed by your provider to access this valuable service.
Accessing Mental Health Services for Children and Families
MetroPlusHealth also understands the importance of mental health and substance use services, especially for children and families. Since January 1, 2019, enhanced mental health and substance use services are available through NYS Children’s Medicaid. These services are designed to empower children and youth under 21 and their families to actively improve their well-being and make informed decisions about their care. Services are conveniently provided in the comfort of your home or within your community.
For more detailed information about these vital resources, please visit our Children and Family Support Services page here. While this page provides extensive details, remember that MetroPlus customer service can also assist with general inquiries and point you in the right direction for accessing these services.
Year-Round Enrollment and Customer Support
Enrolling in a health plan should be convenient, and with Medicaid Managed Care, you can enroll year-round. MetroPlusHealth is here to guide you through the process and answer any questions you may have about Medicaid and enrollment.
Whether you have questions about transportation, mental health services, enrollment, or any other aspect of your MetroPlusHealth plan, remember that MetroPlus customer service is readily available to assist you. We are dedicated to providing the support and information you need to navigate your healthcare journey with confidence. Contact us today to experience the helpful and efficient MetroPlus customer service difference.
