Managing your Metro Water Services bill has never been easier. We offer a variety of convenient and secure payment options designed to fit your lifestyle. Whether you prefer the flexibility of online payments or the simplicity of traditional methods, Metro Water Services ensures a seamless experience.
Access Your Account and Pay Online
Online Bill Pay provides you with 24/7 access to manage your Metro Water Services account. This user-friendly platform allows you to monitor your account details, review past bills, and make payments with ease. Depending on your needs, choose from three access levels:
- Premium Access: Unlock the full potential of online account management with Premium Access. Register for a personal account to gain complete control over your Metro Water Services. This includes options for e-bill enrollment, submitting service requests, setting up recurring payments, and managing your account profile.
- Standard Access: For quick and easy access to essential account information, Standard Access is readily available without registration. View your current balance, payment history, and past billing statements to stay informed about your Metro Water Services account.
- Landlord Access: Property owners with multiple accounts will find Landlord Access particularly useful. This streamlined access allows you to oversee account balances and payment options for all your properties in one place, without the need for individual registrations.
The online payment system is packed with features to simplify your bill payments:
- Securely Save Payment Information: Store your preferred payment methods for faster transactions in the future.
- Schedule Payments in Advance: Avoid late fees by scheduling payments to be automatically processed on your chosen date.
- Billing Alerts via Text Message: Stay on top of your bills with timely text message notifications.
- Pay by Text Convenience: Make quick payments directly through text messaging for ultimate convenience.
- Automated Payments: Enroll in Auto Pay using either e-check or credit card for worry-free, consistent payments.
- Digital Wallet Options: Utilize popular digital wallets like Apple Pay, Google Pay, Venmo, and PayPal for modern and efficient payments.
For a step-by-step guide on online registration and payment, please refer to these simple steps.
Pay Your Bill by Phone
Prefer to pay by phone? Metro Water Services offers automated phone services around the clock. Simply call 615-862-4600 to access these services at your convenience.
Through our automated system, you can:
- Pay with VISA or MasterCard: Quickly and securely pay your Metro Water Services bill using your credit or debit card.
- Access Routine Account Information: Obtain general information about your account, such as balance and due dates.
- Find Office Hours and Payment Locations: Get up-to-date information on our customer service hours and physical payment locations.
Set Up Bank Draft Payments
Eliminate the hassle of manual payments with automatic bank drafts. This convenient method ensures your Metro Water Services bill is paid on time, every time, directly from your bank account. Your account will be debited approximately 15 days after your billing date.
To enroll in bank draft payments, you will need an account with a financial institution that participates in the Automated Clearing House (ACH) system. Download and print a bank draft enrollment form or call our automated services at 615-862-4600 to request a form be mailed to you.
Pay by Mail
For customers who prefer traditional mail payments, you can send your check or money order along with the payment stub from your Metro Water Services bill to the following address:
Metro Water Services
P.O. Box 305225
Nashville, TN 37230-5225
Please ensure to include your account number on your check or money order to guarantee proper and timely processing of your payment.
Utilize Convenient Payment Kiosks
Metro Water Services provides easily accessible payment kiosks for in-person payments. You can find kiosks at our Customer Care Center located at 1700 Third Avenue North. One kiosk is available 24/7 for your convenience.
Our kiosks accept a variety of payment methods, including:
- Cash
- Checks
- Major Credit Cards
Choose the payment method that best suits your needs and enjoy the ease and flexibility offered by Metro Water Services. We are committed to providing you with multiple options to manage your account and pay your bill effortlessly.
