Thank you for choosing Metro Transit for your transportation needs. We are dedicated to providing a world-class transit experience, and our Customer Care team is here to ensure your journey is smooth and convenient. Whether you need to plan your trip, have a question about our services, or require assistance, we offer multiple ways to get in touch with our knowledgeable and friendly representatives.
This guide provides you with all the essential contact information for Metro Transit Customer Service, ensuring you can quickly find the right department and get the help you need.
Get in Touch with Metro Transit Customer Service
We understand that different situations require different forms of communication. That’s why Metro Transit offers a variety of contact methods, including phone, text, email, and online forms. Choose the option that best suits your needs:
Transit Information Experts
For trip planning, schedule information, transfer assistance, and walking directions, our Transit Information experts are ready to help.
- Phone: 314-231-2345 or 618-271-2345
- Text: 314-207-9786
- Email: [email protected]
- Hours: Monday through Friday, 7 a.m. to 6 p.m.
- 24/7 Next Arrival Times: For automated next arrival information, call 314-231-2345 or 618-271-2345, select option 1, and enter your stop ID.
Transit Information specialists are dedicated to making your Metro experience seamless. They can provide real-time updates and personalized guidance for your travel needs. Consider using the convenient Transit app, downloadable from our Transit Toolbox, to plan your trips directly from your mobile device.
Customer Service Analysts
If you have service-related matters, concerns, or feedback regarding your Metro experience, our Customer Service analysts are here to assist you.
- Phone: 314-982-1406 or 618-271-7879
- Text: 314-669-8576
- Email: [email protected]
- Hours: Monday through Friday, 7 a.m. to 6 p.m.
Our Customer Service team values your input and is committed to investigating and addressing your concerns to continuously improve Metro Transit services.
Main Switchboard Operator
For general inquiries or to be directed to a specific Metro department, please contact our Main Switchboard.
- Phone: 314-982-1400
- Hours: Monday through Friday, 8 a.m. to 5 p.m.
Our switchboard operator will efficiently connect you to the appropriate department within Metro Transit.
Metro Public Safety Department
For immediate safety concerns or to report suspicious activity, please contact the Metro Public Safety Department.
- Phone: 314-289-6873
- Text: 314-300-0188
- Availability: 24/7
Your safety is our priority. The Metro Public Safety Department is available around the clock to respond to your safety-related reports and concerns.
Gateway Card Center Representatives
For assistance with your Gateway Card, including account inquiries, issues, or feedback, please reach out to the Gateway Card Center.
- Phone: 314-982-1500 or 618-274-1500
- Email: [email protected]
- Hours: Monday through Friday, 7:30 a.m. to 4:30 p.m.
Gateway Card Representatives are dedicated to helping you manage your Gateway Card account and address any related questions or issues.
Lost and Found
If you have lost an item while using Metro Transit, please utilize our online Lost Items Form for assistance.
- Online Form: Lost Items Form
We understand the inconvenience of lost items and will make every effort to help reunite you with your belongings.
Customer Commendations
Have you experienced exceptional service from a Metro team member? We encourage you to share your positive experiences through our Customer Commendation Form.
- Online Form: Customer Commendation Form
We value recognizing our team members who go above and beyond to provide excellent customer service.
Services for the Hearing Impaired
For hearing-impaired individuals, Relay Missouri provides a communication relay service.
- Relay Missouri: 711
Metro Transit is committed to accessibility and ensures communication services are available to everyone.
MetroStore
For Metro-themed merchandise and products, visit the MetroStore.
- Phone: 314-982-1495
- Online Store: MetroStore.org
- Email: [email protected]
- Physical Location: 8th & Pine in Downtown St. Louis
Show your Metro pride and find unique transit-related items at the MetroStore, either online or in person.
We Are Here to Serve You
Metro Transit is committed to providing excellent customer service and ensuring your transit experience is positive. Don’t hesitate to contact us through any of the channels listed above. We are here to help you get where you need to go. Thank you for riding Metro!
