Thank you for choosing Metro Transit. We are dedicated to providing excellent service because of riders like you. To ensure your experience is seamless, we have compiled all the necessary contact information for our Customer Care services in one convenient location. Whether you need transit information or have a service concern, our team is ready to assist. Please feel free to reach out to the relevant departments listed below by phone, email, or text, ensuring your inquiries are directed to the right experts promptly. We appreciate you riding with Metro Transit, and we are committed to getting you where you need to be.
Transit Information
314-231-2345 or 618-271-2345
314-207-9786 (TEXT)
[email protected]
Our Transit Information experts are available to help you efficiently plan your journeys on Metro. They can provide detailed information on schedules, transfer points, and walking directions. Contact them via phone, text, or email from Monday to Friday, 7 a.m. to 6 p.m. For quick access to next arrival times, which is available 24/7, simply call and select option 1, then enter your stop ID. Enhance your travel planning by downloading the Transit app, offering a convenient way to manage your trips directly from your mobile device.
Customer Service
314-982-1406 or 618-271-7879
314-669-8576 (TEXT)
[email protected]
If you have any service-related issues or concerns, our Customer Service analysts are here to help. They are dedicated to investigating service matters and will diligently record your feedback and comments regarding your Metro experience. Customer Service is available Monday through Friday, 7 a.m. to 6 p.m. Contact us to ensure your concerns are heard and addressed.
Main Switchboard
314-982-1400
Need to reach a specific department within Metro? Our Main Switchboard operators are ready to efficiently direct your call. They will ensure you are connected to the correct department to handle your inquiry effectively. The switchboard is operational Monday through Friday, 8 a.m. to 5 p.m.
Metro Public Safety Department
314-289-6873 (PHONE) – 314-300-0188 (TEXT)
For any safety concerns or to report suspicious activity, the Metro Public Safety Department is available 24/7. You can call or text to report issues, ensuring a safe environment for all Metro users. Your safety is our priority, and we are here to respond to your concerns around the clock.
Gateway Card Center
314-982-1500 or 618-274-1500
[email protected]
For assistance with your Gateway Card, or if you encounter any issues with your account, please contact a Gateway Card Representative. They are equipped to help resolve issues and answer your questions regarding your Gateway Card. Your feedback and concerns are important to us. The Gateway Card Center is available Monday through Friday, 7:30 a.m. to 4:30 p.m.
Lost & Found
If you have lost an item while using Metro services, please fill out our Lost Items Form. We are committed to helping you reunite with your lost belongings and will do our best to assist you in recovering your items.
Customer Commendations
At Metro Transit, we highly value customer service. If a Metro team member has provided you with an outstanding experience, we would love to hear about it! Please share your positive experiences by filling out our Customer Commendation Form. Your feedback helps us recognize and reward our exceptional team members.
Services for the Hearing Impaired: Relay Missouri
711
For customers with hearing impairments, Relay Missouri service is available at 711. This service ensures that all customers can access Metro Customer Care Services effectively.
MetroStore
314-982-1495
Visit the MetroStore located at 8th & Pine in Downtown St. Louis, or shop online at MetroStore.org. For phone assistance, please call 314-982-1495, or email us at [email protected]. The MetroStore offers a variety of Metro-related merchandise and customer service assistance.
