Medical Transport Service: Non-Emergency Transportation Options

The Health Care Authority (HCA) provides non-emergency Medical Transport Services for eligible individuals to and from approved healthcare facilities. Transportation is coordinated through designated brokers who schedule rides for qualifying clients enrolled in Apple Health (Medicaid and CHIP) and other state-funded medical assistance programs offering a transportation benefit. Individuals lacking transportation to crucial medical appointments may qualify for this vital service.

Common Medical Transport Service Options

Various transportation modes are available to accommodate diverse needs, ensuring access to essential medical care. Options frequently include:

• Public Transportation: Utilizing existing bus routes for cost-effective transport.
• Taxi Services: Providing convenient door-to-door service.
• Wheelchair-Accessible Vans: Catering to individuals with mobility limitations.
• Air Travel: Facilitating access to specialized care in distant locations.
• Gas Vouchers: Offsetting the cost of personal vehicle use for medical travel.
• Ferry Tickets: Enabling transport across bodies of water.
• Mileage Reimbursement: Reimbursing individuals for using their personal vehicles.

Qualifying for Medical Transport Services

Eligibility for non-emergency medical transportation assistance hinges on meeting specific criteria:

• Valid ProviderOne Services Card: Possession of a current, active card is mandatory.
• Lack of Alternative Transportation: Applicants must demonstrate a genuine need for transportation assistance.
• Approved Medical Appointments: The appointment must be covered under the individual’s Apple Health program.

Arranging Medical Transport

To schedule transportation, contact your county’s designated transportation broker. The broker will determine the most suitable transport mode based on individual needs and appointment location. Appointments outside your local community require pre-approval from the broker.

Essential Information for Booking:

• ProviderOne Services Card: Have your card readily available.
• Pick-Up Address: Provide the complete and accurate address.
• Healthcare Provider Information: Share the name and phone number of your provider.
• Appointment Details: Confirm the exact date, time, and type of appointment (e.g., dialysis, obstetrics, dental).
• Estimated Return Time: If known, provide your expected return time to facilitate scheduling.

Advance Booking Recommended:

Initiate your transportation request 7-14 days prior to your appointment to ensure timely service. Requests submitted less than two business days in advance may not be accommodated.

Finding Your Local Medical Transportation Broker

Locate your county’s transportation broker contact information in the directory below.

This comprehensive directory enables efficient access to necessary medical transport services, ensuring individuals can attend vital healthcare appointments. By understanding eligibility requirements and booking procedures, individuals can utilize this valuable resource to maintain their well-being.