Navigating the world of gift cards should be straightforward, and Marriott Gift Cards are designed to be just that – a flexible and delightful present or personal treat. However, questions can arise, and that’s where Marriott customer service excels. Whether you’re wondering about your Marriott Gift Card balance, where you can use it, or need assistance with a purchase, knowing how to reach Marriott’s customer service is key. This guide provides you with all the essential information, focusing on the Marriott Customer Service Number and other avenues for support, ensuring you have a smooth and satisfying experience with your Marriott Gift Card.
Finding the Marriott Customer Service Number: Quick Access to Support
For immediate assistance, the most direct route is to call Marriott’s dedicated customer service line.
The Marriott customer service number is 1-800-442-6132.
This number connects you to a team of knowledgeable representatives ready to answer your questions and resolve any issues related to your Marriott Gift Card. Keep this number handy for quick access to support whenever you need it.
Frequently Asked Questions About Marriott Gift Cards
Marriott Gift Cards offer a wide range of possibilities, from luxurious hotel stays to exquisite dining and relaxing spa treatments. Here are answers to some of the most common questions to help you make the most of your Marriott Gift Card.
Redeeming Your Marriott Gift Card
Q. Where can I use my Marriott GiftCard / eGiftCard?
A. Marriott GiftCards and eGiftCards are accepted at a vast network of participating Marriott hotels. This includes renowned brands such as:
- AC Hotels by Marriott®
- Aloft®
- Apartments by Marriott Bonvoy™
- Autograph Collection® Hotels
- Courtyard®
- Delta Hotels and Resorts®
- EDITION®
- Element®
- Fairfield Inn & Suites®
- Four Points® by Sheraton
- Gaylord Hotels®
- JW Marriott®
- Le Méridien®
- Marriott Executive Apartments®
- Marriott Hotels®
- Marriott Vacation Club®
- Moxy Hotels
- Protea Hotels by Marriott®
- City Express by Marriott
- Renaissance® Hotels
- Residence Inn®
- Sheraton®
- SpringHill Suites®
- St. Regis®
- The Luxury Collection®
- The Ritz-Carlton
- Ritz-Carlton Reserve®
- TownePlace Suites®
- Tribute Portfolio™
- W®
- Westin®
Important Note: Some Marriott brands do not currently accept Marriott GiftCards. These include: Bvlgari Hotels and Resorts, Design Hotels™, Four Points Express by Sheraton, Homes & Villas by Marriott Bonvoy, MGM Collection, The Ritz-Carlton Destination Club®, The Ritz-Carlton Residences, and The Ritz-Carlton Yacht Collection. Always confirm with the specific hotel beforehand if you are unsure.
Q. What can a Marriott GiftCard be used for?
A. Marriott GiftCards are incredibly versatile. At participating locations, you can use them for:
- Hotel stays
- Dining experiences within the hotel
- Relaxing spa treatments
- Golf outings
- And much more
It is always recommended to contact the hotel directly to inquire about their specific acceptance policies before your visit or stay.
Q. Do I need to be a hotel guest to use my GiftCard?
A. No, you absolutely do not need to be a registered guest to use your Marriott GiftCard. Feel free to use it for dining, spa services, golf, or other eligible amenities at participating properties, even if you’re just visiting.
Q. Can I use the GiftCard multiple times?
A. Yes, you can! The Marriott GiftCard’s value doesn’t need to be used all at once. You can use it for multiple transactions until the balance is depleted.
Q. Can I combine GiftCards for a purchase?
A. Yes, Marriott allows you to use more than one GiftCard for a single transaction, whether it’s for stays, services, or purchases at participating locations.
Q. How do I present my eGiftCard at a Marriott hotel?
A. When using an eGiftCard, simply present the email or purchase receipt containing the eGiftCard number at the time of payment. You can show it on your electronic device or bring a printed copy.
Q. Can I use a GiftCard to guarantee or prepay for room reservations?
A. No, Marriott GiftCards cannot be used to guarantee room reservations or for prepayment options like Advance Purchase Rates.
Purchasing Marriott Gift Cards
Q. Where can I buy a Marriott GiftCard?
A. You can conveniently purchase Marriott GiftCards online at gifts.marriott.com or directly at participating Marriott hotels.
Q. What denominations are available for GiftCards?
A. Marriott GiftCards are available in any denomination ranging from $25 to $2,000 USD, offering great flexibility for gifting or personal use.
Q. Can I purchase multiple GiftCards at once?
A. Yes, on gifts.marriott.com, you can purchase as many cards as you need, with a limit of up to $10,000 per person, per credit card, per day during promotional periods. Remember that the maximum value per card is $2,000.
Q. What currencies are Marriott GiftCards available in?
A. Currently, Marriott GiftCards are available for purchase in USD. CAD GiftCards are exclusively available at participating hotels in Canada.
Q. Can Marriott GiftCards be shipped internationally?
A. Yes, international shipping is available for physical GiftCards, but additional shipping fees will apply.
Q. How long does delivery take for GiftCards and eGiftCards?
A. eGiftCards are typically delivered within 1-3 business days of your purchase or on your selected future send date. In rare cases, manual review may cause slight delays. Physical GiftCard delivery times depend on your chosen shipping method and destination:
- USPS First Class Mail: 5-7 business days (unavailable for card values over $1,000 USD)
- Federal Express: 3-5 business days
Q. Will I receive an order confirmation?
A. Yes, you will receive an email confirming your order. If you choose express shipping for a physical GiftCard, you’ll also receive a shipping confirmation email when your card is dispatched.
Q. How can I track my Gift Card order?
A. For orders shipped via First Class Mail, please call Customer Service at 1-801-468-4167 for tracking information. Shipments via other methods can be tracked online using the provided tracking number.
Q. What if I only received some of the eGiftCards I ordered?
A. Check your spam or junk email folders, as some email providers or anti-spam tools might filter the eGiftCard emails. To prevent this in the future, add Marriott’s email address to your “Do Not Block” or safe senders list.
Q. Is gift card packaging available?
A. Yes, you can select a complimentary GiftCard envelope or opt for deluxe packaging for an additional charge to make your gift extra special.
Q. How do I cancel a GiftCard purchase?
A. Orders placed online at gifts.marriott.com can be cancelled and refunded within 60 days of purchase, provided the GiftCard retains its full value and hasn’t been shipped (shipping costs are non-refundable). To cancel, call 1-801-468-4167 or visit the Customer Service site. Allow 2-3 business days for email cancellations. For hotel-purchased GiftCards, contact the hotel directly.
Marriott Gift Card Terms and Conditions
Q. Do Marriott GiftCards expire?
A. No, Marriott GiftCards never expire, so you can use them at your convenience.
Q. How can I check my GiftCard balance?
A. You can easily check your Marriott GiftCard balance online at gifts.marriott.com or by calling the Marriott customer service number at 1-800-442-6132.
Q. What happens if my GiftCard is lost or stolen?
A. Marriott will not restore value to unregistered lost or stolen cards. Crucially, register your GiftCard at gifts.marriott.com/login upon receipt. If registered, and you report your card lost, stolen, or used without permission immediately to Marriott GiftCards Customer Service or on their website, any remaining balance at the time of reporting can be reissued on a new card. No refunds will be provided for amounts spent before you report the card missing. Cooperate fully with Marriott in their investigation of the incident.
Q. What if I find a GiftCard I reported lost or stolen?
A. Once a card is reported lost or stolen, it is deactivated, and the balance is transferred to a new, registered card. The original card becomes invalid and cannot be reused.
Q. How can visually impaired individuals get help with gift card terms?
A. Marriott provides assistance for visually impaired customers. Please contact Marriott GiftCard Customer Service at 1-800-442-6132 to request a Braille label for your gift card with their 24/7 customer support phone number.
Q. Is it safe to buy Marriott GiftCards from internet resellers?
A. Purchasing gift cards from unauthorized online resellers carries risks. The card might have been redeemed by a previous owner, or in rare cases, fraudulently obtained and may have its funds removed before you can use it. It is always safest to purchase directly from official Marriott sources.
Q. How can I get cash back on my GiftCard / eGiftCard?
A. Where required by law, MI Fulfillment Services, LLC will cash out GiftCards/eGiftCards with balances of $9.99 USD or less. Hotels cannot fulfill cash-out requests. All requests must be made in writing to:
Marriott GiftCard Return Specialist
910 West Legacy Center Way, Suite 100
Midvale, UT 84047
Include your name and mailing address for the cash-out check. Processing takes approximately 6-8 weeks.
California residents can email cash-out requests to [email protected] to receive a prepaid envelope for mailing their card for cash balance returns, as per applicable law.
For further questions about cash-out, contact Customer Service at 801-468-4167 or via email [email protected].
Marriott Legacy Cards
Q. What is a Legacy Card?
A. A Legacy Card is a prepaid card from Marriott’s previous card processing system. These are first-generation 15-digit Marriott prepaid cards, typically starting with number sets like 77518, 33734, 48227, or 85395.
Q. Can I still redeem my Legacy Card?
A. Yes, your Legacy Card is still valid and does not expire. Marriott has transitioned all Legacy Cards to new numbers within their current system. Hotels can redeem them by calling 800-442-6132 (the number on the back of the card), providing the Legacy Card number to receive the new associated card number for manual entry into their system.
Q. Why was I issued a Legacy Card?
A. You may have received a Legacy Card if it was purchased before Marriott upgraded its platform or if existing inventory was still being sold until depleted after the platform transition. Despite their older system origin, these cards remain valid.
Q. Why does my Legacy Card have a renewal date printed on it?
A. The renewal date on Legacy Cards is a remnant from the old processing system and is not an expiration date. Hotels can still redeem your card even after this printed date.
Contact Marriott Customer Service for Further Assistance
While this guide covers many common questions, you might have specific inquiries or need personalized support. Don’t hesitate to reach out to Marriott Customer Service.
For any questions or assistance, remember the Marriott customer service number: 1-800-442-6132.
You can also visit their online support site for more information and potentially find answers to your questions there: Marriott Customer Service.
Marriott is committed to ensuring you have a positive experience with their gift cards. Whether it’s a question about redemption, purchase, or terms and conditions, their customer service team is ready to help.
