Marriott, a renowned name in the hospitality industry, offers a wide array of career paths, from prestigious hotel positions to corporate roles. While many envision working at one of Marriott’s 31 global brands or at their headquarters, a significant and growing segment involves remote positions. Currently, Marriott boasts over 100 open remote jobs spanning various functions, including roles dedicated to Marriott Bonvoy Customer Service.
Finding a remote job, particularly in Marriott Bonvoy customer service, is straightforward. When exploring the thousands of job opportunities on the Marriott careers website, simply utilize the “remote” filter. By selecting “Yes” in the dropdown menu, you will be presented with all available remote positions, making it easy to pinpoint roles that align with your preference for remote work and potentially within customer service for Marriott Bonvoy.
→ Explore Marriott Remote Jobs Now
To understand if a remote position in Marriott Bonvoy customer service is the right path for you, consider the experiences of Marriott associates who thrive in remote roles. From Social Media Managers to Customer Engagement Center (CEC) sales associates and Operations Managers, many Marriott professionals successfully manage their careers remotely, providing excellent service to Marriott Bonvoy customers worldwide.
Transitioning to Remote Operations to Enhance Customer Service
marriott business operations manager career story
Courtesy of Wilson L.
Wilson’s journey with Marriott began as an intern at the JW Marriott in San Antonio, Texas. Today, he serves as a Business Operations Manager remotely from his San Antonio home, supporting hotel operations across a wide geography, from Chicago to Hawaii, within Marriott Select Brands. These brands are integral to the Marriott Bonvoy experience, encompassing Moxy, AC, Four Points by Sheraton, Courtyard by Marriott, Springhill Suites, Protea Hotels, Aloft, and Fairfield by Marriott. His role indirectly supports the smooth functioning of hotels, which in turn enhances customer service for Bonvoy members.
Having experienced both in-person and remote work, Wilson appreciates the advantages of both. He notes, “The relationships you build working side by side with your staff really create a strong family bond. However, the flexibility I have working remotely is amazing. I’m able to adjust my work schedule to fit my lifestyle and personal goals.” This flexibility translates to potentially better work-life balance and job satisfaction, which can positively impact the quality of support provided to Marriott Bonvoy customers. While he misses the daily in-person interaction, technology bridges the gap. “What I miss most is that physical interaction with my staff, but I’m able to keep connected through video calls, emails, and social media. What I love most about my current role is that I’m able to have more time to be creative and explore different aspects of the job,” he adds. This innovation and exploration can lead to improved operational efficiencies that ultimately benefit Marriott Bonvoy service delivery.
Building Connection and Culture in Remote Customer Engagement
marriott Mexico city cec career story cynthia
Courtesy of Cynthia E.
Cynthia works as a Property Support Services Specialist at the Marriott Customer Engagement Center in Mexico City. These centers are crucial for delivering Marriott Bonvoy customer service. For Cynthia, remote work offers significant benefits, including “the peace of mind a stable income provides and the flexibility of working remotely.” This stability and flexibility are key factors in employee satisfaction, which directly contributes to better customer interactions. “I love working remotely. I get up early, have my breakfast, and turn on my computer. Every morning we send a message to let my boss know we are connected.”
Despite being remote, Cynthia feels connected and experiences growth opportunities within Marriott. “It is always great to be part of the Associates week. Here at the CEC Mexico City, we have lots of activities, which are enjoyable and allow us to meet other associates. I feel recognized and valued during this special week.” This sense of community and recognition is vital for maintaining high morale and a customer-centric approach within Marriott’s remote customer service teams.
Balancing Family and Remote Work in Marriott Bonvoy Marketing
Marriott Social Media Manager
Courtesy of Maia M.
Maia, a Social Media Manager based in Buenos Aires, Argentina, highlights the advantages of remote work for working parents. Her role, while in marketing, indirectly supports Marriott Bonvoy customer engagement and brand perception online. “I have been working remotely since the beginning, so for me, as a working mom with two kids, this is amazing,” Maia shares. “I can manage my time to pick them up from school, and if they are ill, I don’t have any rush or worry about who will take care of them.”
The understanding and supportive culture at Marriott are evident in Maia’s experience. “I always remember once I was presenting a project to my team in a video call with my director, and my youngest child came to me and asked me to change the batteries of the dinosaur he loves,” she recounts. “I was speaking while using the screwdriver, and my director said, ‘Wait, I’ve never seen something like this before. Please take a moment to fix the dinosaur, and you can continue then. We can wait a minute’. It was funny, and at the same time, it’s another reason why you can see this company is truly people’s first.” This anecdote underscores Marriott’s commitment to its employees’ well-being, which in turn fosters a positive environment for delivering excellent customer service to Bonvoy members.
Remote Work Routine of a Senior Account Executive Serving Bonvoy Clients
Marriott Entertainment Sales Executive
Courtesy of Amy D.
Amy D., an Entertainment Senior Account Executive, has mastered the art of remote work over 14 years from her home in L.A. Her role directly impacts client relationships, including those within the Marriott Bonvoy program, particularly for entertainment-related travel and events. Amy’s structured approach to her week demonstrates effective remote work habits. “I try to schedule appointments with clients on Tuesdays, Wednesdays and Thursdays and have Monday and Friday at home to catch up on work and schedule any virtual calls. It doesn’t always work that way but it’s the goal.” Managing client needs remotely requires discipline and time management. “It’s very easy to be at my desk all day since entertainment clients need a fast response to email or text. However, I do go outside for a walk around lunch time to break up the days at home and clear my head a little.” This focus on well-being and structured work habits ensures she can effectively serve her clients, many of whom are connected to the Marriott Bonvoy ecosystem.
Marriott Bonvoy Customer Service Delivered from Home: The CEC Model
marriott cec story – jerry
Courtesy of Jerry T.
Jerry, based in Salt Lake City, perfectly exemplifies remote Marriott Bonvoy customer service. Working at a Customer Engagement Center (CEC), Jerry provides essential support to Marriott customers globally, specifically Marriott Bonvoy members. His role involves assisting Bonvoy members and hotel staff via email and phone, all from his home office. This direct customer interaction is at the heart of Marriott Bonvoy customer service.
“I start my shift helping our customers while I have my coffee,” Jerry says, highlighting the convenience of remote work. “When I end my shift, I can relax, do a hobby, watch a DVD or read a book. Working from home gives me an extra hour after work that I did not have as a commuter.” This improved work-life balance for customer service representatives like Jerry can lead to increased job satisfaction and, consequently, better service experiences for Marriott Bonvoy members.
→ Learn More About Marriott Customer Engagement Center Careers
In conclusion, Marriott’s commitment to remote work extends to various roles that directly and indirectly support Marriott Bonvoy customer service. From operations management to direct customer engagement centers, remote positions offer flexibility and diverse opportunities while ensuring Marriott Bonvoy members receive top-notch support. Explore Marriott’s remote career options today and discover how you can contribute to delivering exceptional Marriott Bonvoy customer service from anywhere.
