Mango’s customer service extends beyond traditional support with the MANGO LIKES YOU loyalty program. This comprehensive guide breaks down how to earn and redeem rewards, understand program terms, and navigate common questions regarding returns, exchanges, and more. This program offers a unique way to enhance your Mango shopping experience.
Understanding the MANGO LIKES YOU Program
MANGO LIKES YOU is a free customer loyalty program offered by Mango NY Inc. to US residents. Membership is automatic upon registering an online account or signing up in-store. The program allows you to accumulate points, called “Likes,” on eligible purchases and through specific actions. These Likes can then be redeemed for discounts on future purchases.
Earning Likes: Maximize Your Rewards
You can earn Likes in two primary ways:
Eligible Purchases:
For every $1 spent on eligible Mango-branded garments and accessories, you earn 4 Likes, equivalent to a $0.02 discount. This applies to both full-price and discounted items.
Specific Actions:
Mango Customer Service rewards engagement. Earn Likes for actions like:
- Birthday: Receive 1,000 Likes on your birthday (expires in 30 days).
- Recycling: Earn 200 Likes for recycling used Mango clothing in-store (once every 30 days).
- In-Store & App Interactions: Get 10 Likes for actions like using your MANGO LIKES YOU ID in-store, collecting online orders in-store, and installing/updating the Mango app (limitations apply).
A table summarizing how to earn Likes through specific actions in the Mango Likes You loyalty program.
Redeeming Likes: Discounts and Services
Accumulate at least 1,000 Likes to redeem them for discounts on future eligible purchases. Discounts can be combined with other promotions but are capped at 50% of the original price. Likes can also be exchanged for specific services offered by Mango and its partners.
Image depicting a customer redeeming Likes for a discount on a Mango purchase.
Program Terms and Conditions: Key Details
- Expiration: Likes expire one year from the date they are awarded.
- Non-Transferable: Likes cannot be transferred to another person.
- Exclusions: Likes cannot be earned or redeemed on gift card purchases, at Mango Outlet locations, or for purchases made through Mango customer service phone lines.
- Returns and Exchanges: Returned items will result in a deduction of earned Likes. Likes used for the original purchase will be returned to your account, provided they haven’t expired.
Infographic explaining Mango’s return policy and how it relates to earned Likes.
Managing Your MANGO LIKES YOU Account
Access your account online or through the Mango app to track your Likes, view your transaction history, and update your personal information. Leaving the program will cancel your online account and forfeit all accumulated Likes.
International Participation
US participants can earn and redeem Likes in other participating countries. Specific program rules may vary by location.
Program Modifications and Cancellation
Mango reserves the right to modify or cancel the MANGO LIKES YOU program at any time. Notice will be provided for significant changes impacting member rights.
Image of a notification regarding updates to the Mango Likes You program.
Dispute Resolution
The MANGO LIKES YOU program operates under the laws of Delaware and requires mandatory individual arbitration for most disputes. Class action lawsuits are prohibited. Exceptions include intellectual property claims, emergency injunctive relief, and small claims court matters.
Contact Mango Customer Service
For further assistance or questions about the MANGO LIKES YOU program, consult the FAQs on the Mango website or contact their customer service team.
Conclusion: Enjoy the Rewards
The MANGO LIKES YOU program, a key component of Mango’s customer service strategy, offers a rewarding way to engage with the brand. By understanding how to earn and redeem Likes, you can unlock exclusive discounts and enhance your shopping experience.
