Experiencing problems with your Macy’s order? We understand how frustrating it can be when your purchase arrives incomplete, damaged, or not as expected. At Macy’s, customer satisfaction is our priority, and we are dedicated to resolving any issues you may encounter with your order promptly and efficiently. Whether you’re dealing with damaged goods, missing items, or incorrect merchandise, Macy’s Customer Service is here to help guide you through the resolution process.
Reaching Out to Macy’s Customer Service for Order Problems
Macy’s provides multiple convenient channels to connect with our customer service team. For the quickest assistance, we recommend using the Chat Online feature, accessible at the bottom of our website pages. This allows you to instantly connect with a live agent who can address your concerns in real-time.
Alternatively, you can speak directly with a Macy’s Customer Service representative by calling us at 1-800-289-6229. Our phone lines are staffed with live agents ready to assist you during our business hours, which are from 9:00 AM to 12:00 AM Eastern Time. Please note that holiday hours may vary.
Important Timeframe for Reporting Order Discrepancies
To ensure timely resolution, please be aware of our reporting timeframe. You have 30 days from the date of delivery to notify Macy’s Customer Service about the following issues:
- Non-receipt of order (if tracking indicates delivery but you have not received it)
- Receipt of wrong merchandise (incorrect color, size, style, or item)
- Missing pieces, parts, or components from your order
- Items arrived damaged or defective
Reporting within this 30-day window allows us to efficiently investigate and resolve your order issue.
Orders Shipped Directly from Third-Party Sellers
Some items available on Macys.com are shipped and sold directly by Third-Party Sellers. If your purchase falls into this category and you encounter a problem, the resolution process is slightly different.
For items shipped directly from a seller, you will find a “Contact The Seller” option on the “Order Details” page of your Macy’s account. It is essential to use this button to report your issue directly to the Third-Party Seller. Macy’s Customer Service is unable to process returns or exchanges for items sold by these sellers. By contacting the seller directly, you will ensure your issue is handled by the appropriate party.
Reporting Issues with Furniture and Mattress Deliveries
If you need to report a problem specifically related to a Furniture or Mattress Delivery, Macy’s has a dedicated channel for these types of issues.
For furniture and mattress delivery concerns, please email us at [email protected]
To help us expedite the resolution process, please include the following information in your email:
- Your Email Address
- First and Last Name
- Daytime Phone Number
- A detailed explanation of the issue with your furniture or mattress delivery, including your desired resolution (e.g., return, exchange).
- Salescheck Number
You can also report furniture and mattress delivery problems by phone. Call us at 1-888-822-6229. Our dedicated furniture and mattress delivery support line is available from 9:00 AM to 10:00 PM Eastern Time, 7 days a week.
Important Note: To protect customer privacy and security, Macy’s Customer Service can only accept delivery issue reports directly from the customer. We are unable to process requests submitted through applications or third parties.
Macy’s Customer Service is committed to ensuring your satisfaction. Reach out to us through the appropriate channels, and we will work diligently to resolve any issues with your Macy’s order.
