Lively is dedicated to providing not just great products and services, but also exceptional customer service. We understand that reliable support is crucial, especially when it comes to health and safety. That’s why we’ve built our customer service around your needs, ensuring you always have access to assistance when you require it.
At Lively, we believe in making technology accessible and easy to use, particularly for seniors and those who value simplicity. Our commitment extends beyond user-friendly devices like the Jitterbug Flip2 and Jitterbug Smart; it encompasses a comprehensive customer service experience designed for peace of mind.
One of the cornerstones of Lively Customer Service is our Care Advocates. These dedicated professionals are available during normal business hours to provide personalized support. Whether you have questions about your device, billing, services, or need assistance navigating any aspect of your Lively experience, our Care Advocates are ready to help. They are trained to provide clear, patient, and effective solutions, ensuring you feel supported every step of the way.
Beyond our Care Advocates, Lively offers 24/7 access to critical services, including Urgent Response, Nurse On-Call, and Ask Lively’s Operator Services. This round-the-clock availability underscores our commitment to being there for you whenever you need us most.
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Urgent Response: In emergency situations, every second counts. Lively’s Urgent Response service is available 24/7 to connect you quickly to help. With the press of a button, you can reach trained agents who can assess your situation and get you the assistance you need, whether it’s contacting 911 or other emergency services. It’s important to remember that Urgent Response relies on cellular service availability, highlighting the reliability of Lively’s network, consistently rated fast and reliable by IHS Markit’s RootScore Reports.
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Nurse On-Call: For non-emergency medical concerns, our Nurse On-Call service provides access to registered nurses 24/7. These nurses can evaluate medical urgency, offer symptom management advice, provide health information, and even transfer you to a physician if necessary. This service offers invaluable peace of mind and immediate access to healthcare guidance, all within your Lively service plan.
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Ask Lively’s Operator: Need help with directions, looking up a phone number, or other general assistance? Our Operators are available 24/7 to provide support for a variety of everyday tasks. This service is designed to make your life easier and ensure you’re never without help, no matter the time of day or night.
We stand behind the quality of our products and services. That’s why we offer a 30-day return guarantee on the Jitterbug Flip2 phone. If you’re not completely satisfied, you can return it in like-new condition within 30 days of purchase for a full refund of the phone price and activation fee. We even refund your first monthly service charge if usage is minimal, demonstrating our confidence in your satisfaction with Lively.
Choosing Lively means choosing a company that prioritizes your well-being and provides comprehensive support to match. From our helpful Care Advocates to our 24/7 emergency and non-emergency services, Lively customer service is designed to be there for you, reliably and effectively, whenever you need assistance. Experience the peace of mind that comes with Lively – where customer service is at the heart of everything we do.
