LA Fitness is a well-known fitness chain with locations across numerous states, offering a variety of gym equipment, classes, and personal training options. Like any large service provider, you might need to reach out to their customer service for assistance with memberships, billing inquiries, or general questions. This guide provides you with all the essential contact information and steps to effectively connect with La Fitness Customer Service and resolve your queries.
Reaching LA Fitness Customer Service Directly
Having readily available contact methods ensures that your concerns are addressed promptly. LA Fitness offers multiple channels for customer support, allowing you to choose the most convenient option for your needs.
Phone Communication
For immediate assistance, contacting LA Fitness via phone is often the quickest route. You can reach their main customer service line at:
Main: (949) 255-7200
This number can be used for various inquiries, from membership questions to resolving urgent issues. Be prepared to provide your membership details for faster service.
Email Support
If your query is less urgent or requires detailed explanation, email can be an effective communication method. You can email LA Fitness customer service at:
When sending an email, clearly state your membership information and the nature of your issue or question for a more efficient response.
Online Presence
LA Fitness also maintains an online presence, offering further avenues for information and contact.
Website: lafitness.com
Their official website is a valuable resource for finding club locations, class schedules, membership details, and more. It also hosts a contact form for submitting inquiries directly through the site: Online Contact Form.
Mailing Address for Written Correspondence
For formal correspondence or if requested for specific issues, you can send mail to LA Fitness corporate headquarters:
LA Fitness
3161 Michelson Drive
Irvine, CA 92612-6536
Social Media Channels
While not always the primary channel for direct customer service resolution, LA Fitness is active on social media, which can be useful for general inquiries or public feedback.
Facebook: Facebook
X (formerly Twitter): X
Resolving Issues and Escalating Concerns
LA Fitness generally aims to address customer concerns effectively. If you encounter a problem, here are steps to consider:
Initial Problem Resolution
Often, starting with your local LA Fitness club is the most direct approach for immediate issues. Speaking with the club manager can resolve many membership or facility-related problems quickly.
For broader customer service issues, utilizing the phone number (949) 255-7200 or email [email protected] is recommended for a centralized customer service response.
Executive Customer Service Contacts
If your issue remains unresolved through initial channels, you may consider contacting executive customer service. Here are executive contacts at LA Fitness:
Secondary Contact
Will Klocke
Executive Vice President
[email protected]
Tyler Long
Senior Executive Vice President
[email protected]
Chief Executive
David Mathews
[email protected]
Address for Executives:
3161 Michelson Drive
Irvine, CA 92612-6536
Frequently Asked Questions about LA Fitness Customer Service
To further assist you, here are answers to common questions regarding LA Fitness customer service and policies:
How can I contact LA Fitness customer service?
You can call them at (949) 255-7200 or email [email protected].
Does LA Fitness have an online contact form?
Yes, you can find it here: Online Contact Form.
What is the LA Fitness cancellation policy?
Cancellation policies vary by membership type. Generally, you can cancel by submitting a form at your club or sending a certified mail cancellation request. Review your membership agreement for specifics.
How can I freeze my LA Fitness membership?
Membership freezes are available for medical or personal reasons, often with a fee. Contact your local club or customer service to request a freeze. Call (949) 255-7200 or email [email protected].
What are the club hours and holiday schedules?
Club hours vary by location, with most open early to late, and reduced weekend/holiday hours. Check your local club or the LA Fitness website for specific schedules.
Does LA Fitness offer guest passes?
Yes, guest passes are available for potential members to try out the facilities. Obtain them on the LA Fitness website or directly from a club.
How do I update my billing information?
Update online via your LA Fitness account or at the front desk of your home club.
What should I do if I have a billing or membership issue?
Contact your home club manager or LA Fitness customer service. Alternatively, call (949) 255-7200 or email [email protected].
How can I access the LA Fitness app and its features?
Download the LA Fitness app on iOS or Android. It offers class schedules, club locator, workout tracking, and membership management. Log in with your membership details.
Need Professional Customer Service Help?
If you require further assistance beyond direct contact with LA Fitness, you can seek professional consumer advocacy help. Contact our advocacy team for support.
Remember to utilize these contact methods to effectively communicate with LA Fitness customer service and resolve any issues you may encounter.
