A recent visit to the Joann Fabrics store in Bellevue, Washington, resulted in an extremely negative customer service experience. The incident occurred after the customer’s phone was stolen, leaving them unable to use NFC for payment. This led to embarrassment and distress at the checkout.
The store manager’s behavior exacerbated the situation. Instead of offering assistance, the manager repeatedly walked past the customer, sighing loudly. When finally confronted, the manager allegedly yelled at the customer in front of other shoppers, causing further humiliation and tears.
This negative interaction was compounded by the store’s overall condition. The customer described the store as disorganized, messy, and resembling a closing business. Another customer reportedly echoed these sentiments, highlighting the disarray and lack of order. The customer’s grief over the anniversary of a brother’s death further heightened the emotional impact of the poor customer service.
The Bellevue store experience reflects broader concerns about Joann Customer Service. Online reviews suggest widespread dissatisfaction, with a reported 70% of customers expressing negative feedback. This incident underscores the urgent need for improvements in customer service training and management practices at Joann Fabrics, particularly at the Bellevue location. The lack of empathy and unprofessional behavior displayed by the staff created a deeply upsetting experience for the customer. This situation raises questions about Joann’s commitment to addressing systemic customer service issues.
