Jefferson County Human Services provides a wide range of assistance programs to residents in need. This guide offers information on accessing services, eligibility requirements, and application processes. Whether you need temporary assistance, food benefits, or help with heating costs, Jefferson County Human Services is here to support you.
Navigating Jefferson County Department of Social Services
The main entrance and parking for the Department of Social Services are located at the rear of the building on Massey Street in Watertown. Visitors must use this entrance as all others are locked. For new applicants seeking information, call (315) 785-3229. Current recipients with questions about their active cases can call (315) 779-5923.
Applying for Benefits
Jefferson County Human Services offers online and in-person application options for various assistance programs, including Temporary Assistance, SNAP (Supplemental Nutrition Assistance Program), and HEAP (Home Energy Assistance Program).
Online Applications:
Apply online for benefits through the New York State website: https://www.mybenefits.ny.gov
You can also find printable applications on the Office of Temporary and Disability Assistance website: https://otda.ny.gov/programs/applications
Submitting Applications and Documents:
- Fax: (315) 785-3346
- Mail: Jefferson County Department of Social Services, 250 Arsenal St., Watertown, NY 13601
- Drop Box: Located in the parking lot (include your name and your caseworker’s name)
- Email: Supporting documentation (not applications) can be submitted via email. Contact Jefferson County Human Services for the appropriate email address.
Key Programs and Services
Child Care Assistance Program (CCAP)
Determine your eligibility for CCAP by completing the online Eligibility Questionnaire: https://hs.ocfs.ny.gov/CCAPeligibility/. This questionnaire helps parents and caretakers understand if they qualify for financial assistance with child care costs.
Home Energy Assistance Program (HEAP)
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HEAP helps eligible households pay for heating and cooling costs. Key dates for the program include:
- Regular HEAP: Closed January 21st, 2025
- Emergency HEAP: Opens January 2nd, 2025
- HEAP Cooling Program: Opens April 15th, 2025
Call (315) 785-3229 to apply for HEAP. For more information, visit the Home Energy Assistance Program page on the Jefferson County website. You can also find a HEAP application here: https://otda.ny.gov/programs/applications/.
Chafee Funds Program – Beyond
This program provides direct cash assistance to eligible youth currently or formerly in foster care.
Eligibility Requirements:
- Aged 21-22 and discharged from foster care at age 18 or older; OR
- Aged 21-22 and currently in foster care; OR
- Aged 18-20, discharged from foster care at age 18 or older, and no longer in care.
Apply online: http://Chafeeny.Smapply.org
Binti: Foster Care and Adoption Certification
Binti is New York State’s program for certifying and licensing new foster and adoptive homes. Access Binti using the provided links or QR codes on the Jefferson County website.
Binti QR Codes
NYDocSubmit: Document Submission
Jefferson County DSS offers a free mobile application, NYDocSubmit, for convenient document submission. Download the app from Google Play or the Apple App Store.
NYDocSubmit English
NYDocSubmit Spanish
This app allows individuals applying for or receiving benefits to easily upload necessary documents.
Reporting Changes and COVID-19 Impacts
Report any employment or income changes, including unemployment or reduced work hours, to Jefferson County Department of Social Services, as these changes may affect your SNAP benefits. Report changes online: https://www.mybenefits.ny.gov. You can also use the NYDocSubmit app to submit documentation.
Jefferson County Human Services strives to provide essential support to individuals and families in need. Utilize this guide to access available resources and programs. Remember to contact the department directly for the most up-to-date information and specific guidance regarding your situation.
