Navigating utility services can sometimes be complex, but reaching JEA customer service is straightforward. Whether you are a residential or commercial customer, JEA provides multiple avenues for support, ensuring your queries are addressed efficiently. Finding the right Jea Customer Service Number is your first step towards resolving any issue or getting the information you need. This guide outlines all the ways you can contact JEA, making it easy to get the help you require.
JEA Customer Service Phone Numbers
For immediate assistance, contacting JEA by phone is often the quickest solution. JEA offers dedicated phone lines for both residential and commercial customers. Make sure to use the appropriate JEA customer service number to ensure you are directed to the right team.
Residential Customer Service Number
If you are a residential customer, you can reach JEA customer service at (904) 665-6000 or (800) 683-5542. These lines are open Monday through Friday, from 7 a.m. to 6 p.m. ET. Whether you have questions about your bill, need to report an issue, or are setting up new services, the residential JEA customer service number will connect you with knowledgeable advisors ready to assist.
Commercial Customer Service Number and Email
Commercial customers have a dedicated JEA customer service number as well. You can call (904) 665-6250 Monday through Friday, between 8 a.m. and 6 p.m. ET. This line is specifically for business-related inquiries, ensuring you receive specialized support for your commercial utility needs.
In addition to phone support, commercial customers can also email their inquiries to commercialservices@jea.com. This option is ideal for less urgent matters or when you need to provide detailed information in writing.
Public Record Requests
For those needing to access public records, JEA makes it easy to submit a request online. You can find a variety of documents available for public viewing directly on their website. To submit a formal public record request, you can use the online request form. This streamlined process ensures transparency and easy access to public information.
Reporting Utility Outages
Experiencing a utility outage can be disruptive. JEA provides up-to-date information on electrical outages, boil water advisories, and water incidents within their service territory. While there isn’t a specific JEA customer service number for reporting outages, JEA’s website and alerts system are the best resources for real-time updates.
Streetlight Outage Reporting
To help maintain safe neighborhoods, JEA encourages residents to report streetlight outages promptly. You can quickly and easily report a streetlight that is not working through the online streetlight outage reporting tool. This efficient system allows JEA to address streetlight issues swiftly, enhancing community safety.
Visiting JEA Downtown Customer Solutions Center
For in-person assistance, you can visit the JEA Downtown Customer Solutions Center located at 225 N. Pearl St., Jacksonville, FL 32202. The center is open Monday through Friday, from 8 a.m. to 5 p.m., excluding weekends and major holidays.
Parking: JEA provides parking vouchers for guests at the Duval County Courthouse Garage, located at 151 Clay Street.
Appointments: To ensure you receive dedicated time with a JEA Customer Advisor, you can reserve an appointment using the QLess system. This allows you to schedule your visit and minimize wait times.
Bill Payments: For convenient bill payments, self-service kiosks at the Customer Solutions Center accept cash, checks, debit and credit cards, and mobile wallets like Apple Pay and Google Pay.
Florida Relay Services
JEA supports accessibility for all customers. Florida Relay is a service for residents who are Deaf, Hard of Hearing, Deaf/Blind, or Speech Disabled. This service connects them with standard telephone users 24/7, 365 days a year. You can access Florida Relay Services through the Florida Relay Services website to ensure inclusive communication with JEA.
Claims for Property Damage
In the unfortunate event that you experience property damage due to JEA’s operations or vehicles, you can file a claim with JEA’s Risk Management Claims department. Contact them at (904) 665-8803 or email PropertyDamage@jea.com to report your claim. For updates on existing claims, use the same contact information. The Risk Management department is available Monday through Friday, 8 a.m. to 5 p.m. ET. You can also view JEA’s Claims Policy online for more detailed information.
Whether you prefer to call the JEA customer service number, email, visit in person, or use online resources, JEA offers a comprehensive support system to meet your needs. Finding the right contact method ensures your experience with JEA is as smooth and efficient as possible.
