ITA Airways, Italy’s flag carrier, succeeded Alitalia in 2020. While the airline strives to provide excellent service, customer experiences can vary. This guide offers a detailed overview of Ita Airways Customer Service, including contact information, response times, resolution tips, and essential policies.
ITA Airways customer service can be reached at (877) 793-1717.
Contacting ITA Airways Customer Service
Multiple channels are available for reaching ITA Airways customer service:
- Phone: The most direct method is calling (877) 793-1717. Expect wait times between 1-10 minutes, although delays are possible during peak periods. Phone support operates 24/7.
- Email: For non-urgent inquiries, email [email protected]. Typical response times are 1-3 business days. For the most accurate contact information, consult the “Support” section on the ITA Airways website.
- Social Media: ITA Airways maintains a presence on Facebook, Twitter (X), Instagram, LinkedIn, TikTok, and YouTube. Response times vary but generally range from a few hours to a day.
- Mail: You can send written correspondence to ITA Airways at:
Via Alberto Nassetti
Fiumicino
Latium, IT 00054
Resolving Issues with ITA Airways
For common customer service problems, consult this comprehensive guide on resolving consumer issues. If your issue remains unresolved, escalate it to an ITA Airways manager using the contact information provided below. Before contacting management, try these proven methods for resolving consumer problems.
The official website for ITA Airways is ita-airways.com.
ITA Airways Customer Service Response Times and Policies
ITA Airways’ customer service responsiveness has been rated 3/5. While some customers report prompt and helpful service, others experience delays. The table below summarizes typical response times:
| Contact Method | Expected Response Time |
|---|---|
| Phone | 1-10 minutes |
| 1-3 business days | |
| Social Media | A few hours to a day |
| Live Chat | Not available |
ITA Airways maintains specific customer service policies:
- Data Privacy: ITA Airways adheres to GDPR and other data protection regulations. Their privacy policy outlines how personal data is collected, used, and protected. It also details under what circumstances information might be shared with third parties.
- 24-Hour Cancellation: For flights to or from the U.S. booked at least seven days in advance through the U.S. website, cancellations are allowed within 24 hours without penalty.
- Service Animals: Service animals are permitted with proper documentation using the DOT Service Animal Air Transportation Form. Restrictions apply based on animal size and behavior.
ITA Airways Self-Service Options and FAQs
ITA Airways offers several self-service options on their website:
- Booking: Book flights, select seats, and manage payment options.
- Check-in: Check in online starting 48 hours before departure (24 hours for U.S./Canada flights).
- Flight Info: Track flight status and view real-time updates.
- Support: Access FAQs and troubleshooting resources.
Frequently Asked Questions:
- What is ITA Airways’ email address? [email protected]
- What are ITA Airways’ customer service hours? 24/7
- What is ITA Airways’ lost luggage policy? Report lost luggage immediately at the airport. Track your baggage online and contact ITA if it’s not found within two days. After 45 days, luggage is declared lost.
- Can I transfer my ITA Airways ticket? No, tickets are non-transferable.
ITA Airways Loyalty Program and Executive Contacts
The Volare loyalty program offers four tiers with benefits like priority boarding, check-in, and baggage handling.
Executive Customer Service Contacts:
For escalated issues, contact:
- Primary Contact: Lucia Lombardo, Customer Relations Manager, [email protected]
- Secondary Contact: Anna Marchi, Chief Customer Operations Officer, [email protected]
- Chief Executive: Antonino Turrichi, [email protected].
This information is for informational purposes only and may change. Always verify details on the official ITA Airways website.
