Inland Empire Health Plan (IEHP) Member Services is dedicated to providing comprehensive support and resources to individuals and families in Riverside and San Bernardino counties. IEHP offers subsidized health insurance programs designed to ensure access to quality healthcare for vulnerable populations, including families with children, seniors, and people with disabilities. Understanding the intricacies of healthcare coverage can be challenging, and Iehp Member Services is structured to simplify this process, offering guidance and direct assistance to its members.
Understanding IEHP Member Services
IEHP Member Services acts as a central point of contact for members enrolled in IEHP health plans. These plans primarily cater to individuals eligible for Medi-Cal or Cal MediConnect (Medicare), providing access to a network of doctors, specialists, hospitals, and other healthcare providers. The core mission of IEHP Member Services is to facilitate access to care and provide ongoing support to ensure members can effectively utilize their health benefits.
This includes assistance with:
- Enrollment and Eligibility: Navigating the enrollment process and confirming eligibility for IEHP programs. Enrollment advisors are available to guide individuals through applications and answer any questions related to joining IEHP. You can reach Enrollment Advisors at 888-860-1298.
- Accessing Care: Connecting members with primary care physicians, specialists, and other necessary medical services within the IEHP network.
- Nurse Advice Line: Providing immediate health advice and guidance through a dedicated Nurse Advice Line. Members can call 888-244-4347 (or 866-577-8355 for TTY) to speak with a registered nurse for health-related questions and concerns, available after hours as well.
- Medi-Cal and Cal MediConnect Support: Offering specialized support for members enrolled in Medi-Cal Only programs (800-440-4347 toll-free) and those with Medi-Cal/Medicare through Cal MediConnect (877-273-4347 hotline). A dedicated TTY line (800-720-4347) is also available for members with hearing impairments.
- General Inquiries and Support: Addressing member questions, resolving issues, and providing general information about IEHP benefits and services.
Who is Eligible for IEHP Member Services?
Eligibility for IEHP Member Services is primarily based on enrollment in IEHP health plans. These plans are specifically designed for residents of Riverside and San Bernardino Counties who qualify for:
- Medi-Cal: California’s Medicaid program, providing healthcare coverage to low-income individuals and families.
- Cal MediConnect (Medicare and Medi-Cal): A program for individuals who are eligible for both Medicare and Medi-Cal, offering coordinated care and benefits.
To confirm eligibility and explore IEHP plan options, individuals are encouraged to contact IEHP Member Services directly.
Key Benefits of IEHP Member Services
IEHP Member Services stands out by offering a range of benefits focused on member well-being and ease of access to healthcare:
- Subsidized Health Insurance: IEHP plans provide access to essential healthcare services at low or no cost for eligible individuals and families.
- Comprehensive Care Network: Members benefit from a wide network of healthcare providers within Riverside and San Bernardino counties.
- Multilingual Support: Recognizing the diverse communities it serves, IEHP offers language assistance in numerous languages, ensuring effective communication and understanding. This includes languages from Acholi to English and Spanish, and even American Sign Language and Braille.
- Accessibility: IEHP is committed to accessibility, offering services and facilities that accommodate individuals with disabilities, including accessible parking, ramps, restrooms, and entry at their Rancho Cucamonga location.
- Dedicated Support Lines: Multiple phone lines are available to address specific member needs, ensuring efficient and targeted assistance, from enrollment questions to urgent health advice.
Contacting IEHP Member Services
For more information about IEHP Member Services or to access support, please use the following contact details:
IEHP Member Services Location:
Inland Empire Health Plan
10801 6th Street, Suite 120
Rancho Cucamonga, CA 91730
Map
IEHP Member Services Phone Numbers:
- Member Services (General Inquiries): 800-440-4347
- IEHP DualChoice (Medicare/Medi-Cal) Member Services: 877-273-4347
- Enrollment Advisors: 888-860-1298
- Nurse Advice Line: 888-244-4347
- TTY (Member Services): 800-718-4347
- TTY (Nurse Advice Line): 866-577-8355
- Toll-Free Medi-Cal Only: 800-440-4347
- Hotline Medi-Cal/Medicare (CalMediConnect): 877-273-4347
Website: www.iehp.org
Hours of Operation:
- Monday – Friday: 8:00am – 5:00pm
IEHP Member Services is your partner in navigating healthcare coverage and accessing the services you need. Whether you have questions about eligibility, need help finding a doctor, or require health advice, IEHP is ready to assist you.
