Huntington National Bank has been honored with the number one ranking for customer satisfaction in both the North Central region and Pennsylvania in the J.D. Power 2023 U.S. Retail Banking Satisfaction Study, underscoring its strong commitment to Huntington Customer Service. This prestigious recognition marks the first time Huntington has achieved top honors in Pennsylvania and an impressive seventh time in the North Central region, encompassing Ohio, Michigan, Indiana, Kentucky, and West Virginia.
J.D. Power 2023 U.S. Retail Banking Satisfaction Study trophy for North Central region
Jon Greenwood, Director of Branch Banking, emphasized the significance of this achievement, stating, “This recognition is especially meaningful because it reflects the hard work of Huntington colleagues and their unwavering commitment to providing excellent service to our customers.” The J.D. Power ranking directly reflects customer feedback, highlighting the effectiveness of Huntington’s customer service strategies.
In the 2023 study, Huntington excelled across numerous key factors crucial to customer satisfaction. The bank secured the top position in several study categories, notably:
- Trust: Customers place significant value on trust in their banking relationships, and Huntington has clearly cultivated a strong sense of reliability and dependability.
- Account Offerings: Huntington’s range of financial products and services effectively meets the diverse needs of its customer base, contributing to higher satisfaction levels.
- Convenience: In today’s fast-paced world, banking convenience is paramount. Huntington provides customers with flexible banking options, allowing them to manage their finances how and when they prefer.
Brant Standridge, Consumer and Business Banking President, highlighted the bank’s operational philosophy, “Our success is driven by our People-first, Digitally Powered approach, which is enhanced by the combination of our innovative suite of digital products and the strength of our branch network.” This strategy balances technological advancements with personalized, human interaction, ensuring comprehensive Huntington customer service.
Standridge further elaborated on Huntington’s commitment during fluctuating economic times: “During times of uncertainty or volatility, our customers know they can rely on us to get the service they need, when they need it. We’re committed to our local model and our local customers, and we’re thrilled to be recognized as a bank that people know they can trust.” This dedication to local communities and consistent service delivery strengthens Huntington’s reputation for outstanding customer care.
The J.D. Power 2023 U.S. Retail Banking Satisfaction Study is a comprehensive analysis based on feedback from over 100,000 retail banking customers across the nation’s largest banks. The study, conducted from January 2022 through January 2023, provides valuable insights into customer experiences within the retail banking sector. Further details about the study can be found on the J.D. Power website.
Adding to its accolades, Huntington was also recognized as No. 1 among regional banks in the J.D. Power 2022 U.S. Banking Mobile App Satisfaction Study for the fourth consecutive year. This consistent recognition across different service channels demonstrates Huntington’s overarching commitment to superior customer experience and seamless Huntington customer service.
For those interested in exploring personal banking options with Huntington and experiencing their award-winning customer service, more information is available here.
* Huntington previously received the highest J.D. Power North Central region ranking in 2013-2017, 2021, and 2023. For more information on awards, please visit jdpower.com/awards.
About Huntington
Huntington Bancshares Incorporated (Nasdaq: HBAN), with $183 billion in assets, is a Columbus, Ohio-based regional bank holding company. Established in 1866, Huntington National Bank and its affiliates offer a broad spectrum of financial solutions, including banking, payments, wealth management, and risk management services to consumers, businesses, corporations, municipalities, and other organizations. Huntington’s extensive network includes over 1,000 branches across 11 states, with certain business operations extending beyond these areas. For additional details, please visit Huntington.com.
