Huntington National Bank has been recognized for its exceptional Huntington Bank Customer Service, achieving the top ranking in customer satisfaction in both the North Central region and Pennsylvania in the J.D. Power 2023 U.S. Retail Banking Satisfaction Study. This prestigious acknowledgment marks Huntington’s first-time win in Pennsylvania and an impressive seventh victory in the North Central region, encompassing Ohio, Michigan, Indiana, Kentucky, and West Virginia.
J.D. Power 2023 U.S. Retail Banking Satisfaction Study trophy for North Central region
Jon Greenwood, Director of Branch Banking, emphasized the significance of this award, stating, “This recognition is especially meaningful because it reflects the hard work of Huntington colleagues and their unwavering commitment to providing excellent huntington bank customer service to our customers.” The award truly highlights the dedication of Huntington’s employees to prioritize customer needs and provide outstanding support.
In the 2023 study, Huntington Bank excelled across numerous key factors contributing to overall customer satisfaction. The bank secured the number one position in categories including:
- Trust: Customers place immense value on the trustworthiness of their financial institutions, and Huntington Bank has clearly cultivated a strong sense of reliability and dependability.
- Account Offerings: Huntington’s diverse and customer-centric account offerings cater to a wide range of financial needs and preferences, contributing significantly to customer contentment.
- Convenience: Recognizing the importance of accessible banking, Huntington Bank provides customers with the flexibility to manage their finances how and when they prefer, enhancing overall convenience and satisfaction.
Brant Standridge, Consumer and Business Banking President, highlighted Huntington’s strategic approach: “Our success is driven by our People-first, Digitally Powered approach, which is enhanced by the combination of our innovative suite of digital products and the strength of our branch network.” This strategy underscores Huntington’s commitment to blending personal huntington bank customer service with cutting-edge digital solutions.
Standridge further emphasized the bank’s reliability during uncertain times, “During times of uncertainty or volatility, our customers know they can rely on us to get the service they need, when they need it. We’re committed to our local model and our local customers, and we’re thrilled to be recognized as a bank that people know they can trust.” This commitment to local communities and consistent huntington bank customer service builds lasting customer relationships.
The J.D. Power 2023 U.S. Retail Banking Satisfaction Study, a comprehensive analysis of the retail banking sector, gathered responses from over 100,000 retail banking customers across the largest banks in the United States. The study, conducted between January 2022 and January 2023, provides valuable insights into customer experiences and satisfaction levels within the banking industry. More details about the study can be found on the J.D. Power website.
Adding to its accolades, Huntington Bank was also recognized as #1 among regional banks in the J.D. Power 2022 U.S. Banking Mobile App Satisfaction Study for the fourth consecutive year. This consistent recognition across various customer touchpoints reinforces Huntington’s dedication to superior huntington bank customer service in all channels.
For individuals interested in exploring personal banking options with a bank renowned for its customer satisfaction, more information is available on the Huntington Bank personal banking website.
Huntington Bank’s consistent top rankings in customer satisfaction studies, particularly the J.D. Power awards, affirm its ongoing commitment to providing excellent huntington bank customer service and building strong, trusting relationships with its customers.
About Huntington
Huntington Bancshares Incorporated (Nasdaq: HBAN), with assets totaling $183 billion, is a prominent regional bank holding company headquartered in Columbus, Ohio. Established in 1866, Huntington National Bank and its affiliates offer a comprehensive range of financial solutions, including banking, payments, wealth management, and risk management products and services to consumers, small and middle-market businesses, corporations, municipalities, and other organizations. Huntington operates a vast network of over 1,000 branches spanning 11 states, with certain business divisions extending their reach geographically. For further details, please visit Huntington.com.
