Huntington Bancshares continues to set the standard for exceptional customer service, earning the coveted top ranking in Pennsylvania for customer satisfaction in the J.D. Power 2024 U.S. Retail Banking Satisfaction Study for the second consecutive year. This prestigious recognition highlights Huntington’s unwavering commitment to putting people first and delivering a superior banking experience.
“At Huntington, we believe in looking out for people, and this philosophy is evident in every interaction we have with our customers,” stated Susie Shipley, Huntington’s Regional President for Pennsylvania, Ohio Valley, and Mahoning Valley. “This award is a powerful testament to our ongoing dedication to being the leading people-centric, digitally empowered bank for Pennsylvanians and all customers across our operational footprint.”
The J.D. Power study emphasizes the critical role of efficient digital problem resolution, combined with empathetic personal service and speed, in achieving outstanding customer experiences. Huntington excels in these areas, demonstrating a deep understanding of evolving customer needs in the modern banking landscape.
Brant Standridge, Huntington’s Consumer and Regional Banking President, emphasized the human element of their service: “Our colleagues recognize the significance of making each customer feel valued and supported – that’s what distinguishes the Huntington approach. We are immensely proud of our innovative banking solutions and digital platforms, as well as the strength of our physical branch network and our best-in-class customer service teams. We are honored to be acknowledged as a bank that customers know they can rely on.”
In the 2024 study, Huntington secured the No. 1 position as the Best Retail Bank for Customer Satisfaction in Pennsylvania. Furthermore, Huntington achieved top scores in several key factors within the study, reinforcing its leadership in customer service:
- Unparalleled Level of Trust: Customers consistently rated Huntington highest in trust, underscoring the bank’s reliability and commitment to ethical practices.
- Exceptional People – Representatives, Tellers, and Call Center Agents: Huntington’s staff across all customer-facing roles are recognized for their professionalism, helpfulness, and dedication to customer needs.
- Saving Customers Time and Money: Huntington is recognized for providing efficient services and financial solutions that help customers manage their finances effectively.
- Account Offerings Meeting Diverse Customer Needs: The bank’s range of products and services are tailored to meet the varied financial goals and requirements of its customer base.
- Effective Problem Resolution and Complaint Handling: Huntington demonstrates excellence in addressing customer issues promptly and effectively, ensuring customer satisfaction even when challenges arise.
The J.D. Power 2024 U.S. Retail Banking Satisfaction Study gathered feedback from over 100,000 retail banking customers of major U.S. banks, evaluating their experiences from January 2023 to January 2024.
With nearly 60 branches across Pennsylvania, primarily concentrated around Pittsburgh and western Pennsylvania, Huntington is expanding its presence and market share in the state. The bank is set to open a new flagship branch in Downtown Pittsburgh in late 2024, alongside other new locations, signaling its continued investment and growth in the region.
For further details about Huntington’s personal banking services, please visit here. Additional information regarding the U.S. Retail Banking Satisfaction Study can be found at https://www.jdpower.com/business/retail-banking-study-1.
About Huntington
Huntington Bancshares Incorporated, with $189 billion in assets, is a regional bank holding company headquartered in Columbus, Ohio. Established in 1866, The Huntington National Bank and its affiliates offer a comprehensive suite of banking, payments, wealth management, and risk management solutions to consumers, small and middle-market businesses, corporations, municipalities, and other organizations. Huntington operates approximately 1,000 branches across 11 states, with specific business lines extending into broader geographic areas. Visit Huntington.com for more information.
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SOURCE Huntington National Bank
