Need to contact Humana for help with your prescription, benefits, or account? This comprehensive guide provides various Humana Customer Service Numbers and contact information for different needs, ensuring you reach the right department efficiently.
Locating the Right Humana Customer Service Number
Humana offers a variety of customer service numbers tailored to specific needs. To ensure you connect with the appropriate department quickly, identify the nature of your inquiry first. Common reasons for contacting Humana include:
- Prescription refills and general pharmacy inquiries: For questions about prescription medications, refills, or general pharmacy services, contact CenterWell Pharmacy, Humana’s mail-order pharmacy.
- Specialty medications: For inquiries regarding specialty medications, reach out to CenterWell Specialty Pharmacy. These medications often require specialized handling and support.
- Over-the-counter (OTC) benefits and orders: Humana offers coverage for certain OTC products. For questions about OTC benefits, eligible items, and ordering, a dedicated customer service line is available.
- General account and benefit information: For general questions about your Humana plan, benefits, or account details, contact Humana directly.
Humana Customer Service Numbers by Department
Below are the key Humana customer service numbers categorized by department:
- CenterWell Pharmacy (for maintenance medications): 800-379-0092 (TTY: 711)
- CenterWell Specialty Pharmacy (for specialty and complex medicines): 800-486-2668 (TTY: 711) For urgent questions, pharmacists are available 24/7.
- OTC Benefits and Ordering: 855-211-8370 (TTY: 711)
Additional Contact Options
Besides calling, Humana provides alternative ways to connect:
- Live Chat: Access live chat support through the CenterWell Pharmacy website by selecting the “Need help?” button. Availability is typically Monday through Friday, 8 a.m. to 8 p.m., and Saturday, 8 a.m. to 4:30 p.m., Eastern time.
- Online Account Management: Manage your account, refill prescriptions, track orders, and access information through your online account on the CenterWell Pharmacy website.
Couple managing medications online
- Mail: For non-urgent inquiries or documentation, you can write to CenterWell Pharmacy at:
CenterWell Pharmacy
PO Box 745099
Cincinnati, OH 45274-5099
Humana’s Commitment to Customer Service
Humana strives to provide accessible and comprehensive customer support. Their multiple contact options cater to diverse needs and preferences, ensuring members receive the assistance they require. Remember to have your Humana member ID readily available when contacting customer service for faster and more personalized assistance.
Man reviewing his medication information
This guide provides a starting point for finding the Humana customer service number you need. Remember to always verify the most current contact information on the official Humana website.
