Go Card Services provide Georgetown University students, faculty, and staff with a convenient, secure way to manage campus life. This comprehensive guide covers everything you need to know about Go Card, from setting up mobile access to managing your account and resolving merchant issues.
Understanding Go Card Basics
Your Go Card is more than just an ID card. It’s your key to accessing various campus resources, including:
- Building Access: Securely enter buildings and residence halls.
- Dining: Pay for meals at on-campus dining locations.
- Printing: Print documents and materials at designated printers.
- Library Services: Borrow books and access library resources.
- Transportation: Ride the GUTS bus and access other transportation services.
- Purchases: Make purchases at participating on-campus merchants.
Go Card Mobile: Access on the Go
Go Card services now offer mobile access through Apple Wallet, Google Wallet, and Samsung Wallet, providing a contactless and convenient experience.
Setting Up Mobile Go Card:
- Eligibility: Ensure your device and Georgetown University enrollment meet the eligibility requirements.
- App Update: Download the latest version of the eAccounts app.
- Wallet Setup: Follow the instructions for adding Go Card to your preferred mobile wallet.
- Device Limit: You can add one iPhone and one Apple Watch to your Mobile Go Card account.
Using Mobile Go Card:
- Transactions: Simply hold your device near the reader to make purchases or access services.
- Battery Life: iPhone X models and later offer Express Mode with power reserve, allowing usage even with a low battery. Android and older iPhone models require sufficient battery life.
- Balance Check: Access your Go Card balance directly through the eAccounts app.
Managing Your Go Card Account
Account Management:
- Lost or Stolen Card: Report lost or stolen cards immediately to deactivate them and prevent unauthorized use.
- Card Expiration: While cards have a printed expiration date, they generally remain active as long as you are affiliated with Georgetown University.
- Updating Information: Students should contact the Registrar’s Office, and faculty/staff should contact their HR representative to update card information.
Financial Management:
- Adding Funds: Deposit money into your Go Card Debit Account online using a Visa or MasterCard.
- Balance Inquiries: Check your balance online through the eAccounts app or website.
- Negative Balances: Contact the Service Center if you encounter a negative balance due to offline transactions.
- Payment Disputes: If you used the wrong payment method, return to the merchant for a refund and reprocess the transaction using your Go Card.
- Inactive Accounts: Accounts with no activity for 12 months incur a monthly fee. After 36 months of inactivity, funds are deemed abandoned and transferred to the D.C. government.
Resolving Merchant Issues
For Businesses Accepting Go Card:
- Reimbursements: Merchants receive weekly reimbursements for Go Card sales, with commission deducted.
- Declined Transactions: Go Card transactions will be declined if the cardholder has insufficient funds.
- ISO Number: This unique 16-digit number facilitates transactions and appears on the card. A new ISO number is assigned with each replacement card.
Conclusion
Go Card services are essential for navigating Georgetown University. By understanding the various features and functionalities of your Go Card, you can seamlessly manage your campus experience. Utilize this guide to optimize your use of Go Card services and enjoy a convenient and connected campus life.
