Navigating communication services for incarcerated individuals can be complex, and knowing how to reach Global Tel Link (GTL) customer service is essential for seamless interaction. Whether you need assistance with payments, account management, or general inquiries, GTL provides multiple avenues for customer support to ensure your concerns are addressed efficiently. This guide offers a detailed overview of how to contact Global Tel Link Customer Service, ensuring you can easily find the right number for your specific needs.
General GTL Customer Service and Payment Options
For immediate assistance with payments or general customer support, GTL offers toll-free numbers accessible 24/7. These lines are designed to handle a wide range of inquiries and provide automated payment options for your convenience.
- Customer Service: For general inquiries and support, dial (877) 650-4249. This number connects you to a customer service representative who can assist with various issues.
- AdvancePay Automated Payment System: To make payments for AdvancePay accounts, use the automated system at (800) 483-8314. This system is available around the clock for quick and easy payments.
- Trust Fund Automated Payment System: If you need to manage or make payments to a trust fund account, call (888) 988-4768. This automated system is also available 24/7.
- PIN Debit Automated Payment System: For PIN debit account payments, the automated system can be reached at (855) 706-2445. This service is also available 24 hours a day, 7 days a week.
Visitor Customer Service Support
For visitors needing assistance, GTL provides a dedicated visitor customer service line. Please note that this service operates within specific hours:
- Visitor Support: Contact (855) 208-7349 for visitor-related inquiries. This line is available Monday to Friday from 6 AM to 4 PM MST, and Saturday to Sunday from 7 AM to 4 PM MST.
It’s important to note that some correctional facilities, especially those previously served by DSI and VAC, may have dedicated phone numbers. If you cannot find your facility listed below, please use the general toll-free numbers above for payments and customer support.
Dedicated Support for DSI Customers
Customers who were previously with DSI can access specialized support through the following numbers:
AdvancePay or Prepaid Phone Accounts:
- 24/7 Automated System & Customer Support: For both automated services and customer support related to AdvancePay or prepaid accounts, call 888-949-3303. This number provides round-the-clock assistance.
Inmate Trust Accounts:
- 24/7 Automated System: For facilities indicated on ConnectNetwork.com, you can use the automated system for inmate trust accounts by calling 888-988-4768.
Other Issues:
- Customer Service: For other issues, you can reach customer service at 888-949-3303.
- Customer Service Hours: Monday to Friday – 7 AM to 9 PM (EST), Saturday 8 AM to 5 PM (EST). Closed on Sundays and major holidays.
Dedicated Support for VAC Customers
For customers who were previously with VAC, specific contact numbers are available:
AdvancePay or VConnect Prepaid Phone Accounts:
- 24/7 Automated System & Customer Support: For assistance with AdvancePay or VConnect prepaid phone accounts, call 800-913-6097 for 24/7 support.
Inmate PIN Debit Prepaid Phone Accounts (Washington DOC):
- Washington DOC 24/7 Automated System: For Washington Department of Corrections PIN debit accounts, use the automated system at 866-669-9975.
Other Issues:
- Customer Service: For other inquiries, contact customer service at 800-786-8521.
- Customer Service Hours: Monday to Friday – 8 AM to 7 PM (CST).
State and County Specific Customer Service
GTL also provides specific numbers for customers in certain states and counties to streamline support.
Alameda County, CA Customers
AdvancePay Prepaid Phone Accounts:
- 24/7 Automated Payment System: 800-483-8314
Inmate PIN Debit Prepaid Phone Accounts:
- 24/7 Automated Payment System: 855-706-2445 (Reference Site ID 167)
California DOC Customers
AdvancePay Prepaid Phone Accounts:
- 24/7 Automated Payment System: 866-607-6006
Inmate Trust Accounts:
- 24/7 Automated Payment System: 866-607-6006 (Reference Site ID 256)
Florida DOC Customers
AdvancePay Prepaid Phone Accounts:
- 24/7 Automated Payment System: 866-732-9098
Michigan DOC Customers
AdvancePay Prepaid Phone Accounts:
- 24/7 Automated Payment System: 855-466-2832
Inmate Trust Accounts:
- 24/7 Automated Payment System: 888-988-4768 (Reference Site ID 117)
NC Department of Adult Corrections
Toll-Free Phone Numbers (24/7 Automated Payment System):
- AdvancePay: 800-483-8314
- Trust: 888-428-1845
- PIN Debit: 888-428-1845
- Site ID is not required for Trust Fund or Pin Debit accounts.
Ohio DRC Customers
AdvancePay Prepaid Phone Accounts:
- 24/7 Automated Payment System: 800-483-8314
Direct Remit Billing (DRB) Accounts:
- Customer Service: 800-231-0193
Inmate PIN Debit Prepaid Phone Accounts:
- 24/7 Automated Payment System: 888-265-1238 (Reference Site ID 86)
Inmate Trust Accounts:
- 24/7 Automated Payment System: 888-988-4768 (Reference Site ID 86)
Other Issues:
- Customer Service: 877-650-4249
- Email: [email protected]
South Dakota DOC Customers
AdvancePay Prepaid Phone Accounts:
- 24/7 Automated Payment System: 800-483-8314
Inmate PIN Debit Prepaid Phone Accounts:
- 24/7 Automated Payment System: 855-706-2445 (Reference Site ID 148)
Tennessee DOC Customers
AdvancePay Prepaid Phone Accounts:
- 24/7 Automated Payment System: 800-483-8314
Inmate PIN Debit Prepaid Phone Accounts:
- Customer Service: 877-650-4249 (Reference Site ID 103)
Additional Support Resources
Reactivate AdvancePay Reminder Calls
If you previously opted out of automated calls from GTL regarding your AdvancePay account but wish to reactivate them, you can easily do so online:
- Reactivate your reminder calls here.
Contact GTL via Email
For less urgent inquiries, or if you prefer email communication, GTL provides an online form:
- Complete this form to contact GTL customer service via email.
Important Security Note: When contacting GTL via email, never include your credit or debit card information in your message. GTL representatives will only request this information through secure channels if necessary to assist with your inquiry.
Call Quality and Recording Notice
Please be aware that call quality to wireless and cordless phones can vary due to factors like movement, tower location, and signal strength. GTL cannot guarantee call quality for cell phones and cordless phones, and dropped calls to these devices are not routinely refunded. Issues regarding call quality from inmate facilities are investigated at the call origination point to ensure the equipment is functioning correctly.
By providing this comprehensive guide to Global Tel Link customer service, we aim to make it easier for you to connect with the support you need. Whether you prefer phone, automated systems, or email, GTL offers multiple options to ensure your inquiries are handled effectively.
