Georgia Power is offering flexible installment payment plans to assist customers affected by Hurricane Helene. The program allows eligible customers to pay their current account balance in equal installments over 2, 4, or 6 months. This initiative is part of Georgia Power’s ongoing efforts to provide customer support during the recovery and rebuilding process. The Georgia Power Customer Service Number, 877-403-7149, is available for customers to enroll in the installment plan through the company’s automated phone system.
Accessing Georgia Power Customer Support: Installment Payment Plans
To help customers manage their energy bills after the devastating hurricane, Georgia Power has implemented several assistance programs. One key offering is the installment payment plan, allowing eligible customers to divide their current balance into manageable monthly payments. This plan excludes existing late fees. However, once enrolled, timely payments are crucial to avoid any collection activities. Georgia Power encourages customers to maintain their regular billing cycle to prevent falling behind.
Enrollment for these plans is open until November 30, 2024. Customers can enroll online via their Georgia Power account on the Payment Arrangements page. Alternatively, they can use the Georgia Power customer service number, 877-403-7149, to enroll through the automated phone system. Phone enrollment requires providing the associated phone number and social security number for verification.
Further Assistance and Resources from Georgia Power
Detailed information about the installment plan, including a step-by-step guide and FAQs, is available on the Georgia Power website’s Hurricane Support page. Beyond installment plans, Georgia Power has suspended disconnections, waived eligible late fees, and paused collection activities for residential and business customers until December 15, 2024. These measures aim to alleviate the financial burden on customers impacted by Hurricane Helene. Georgia Power urges customers to contact them if they are experiencing difficulties paying their bill. You can reach a Georgia Power customer service representative via the Georgia Power customer service number or through their website.
Georgia Power mobilized a massive workforce of over 20,000 personnel, including its entire staff and crews from across the country, to respond to the widespread damage caused by Hurricane Helene. This coordinated effort resulted in the swift restoration of power to over 1.5 million customers. The company also partnered with other Southern Company subsidiaries to contribute to restoration and relief efforts, including a $3 million pledge from various charitable foundations within the system to support affected communities. This financial aid will assist in rebuilding efforts in severely impacted areas like Augusta, Savannah, and Valdosta.
Year-Round Assistance Programs
In addition to hurricane relief, Georgia Power offers year-round assistance programs in partnership with various organizations. These include:
- Project SHARE with the Salvation Army
- Income-Qualified Discount, offering up to $33.50 per month for eligible customers
- Energy Assistance for Savings & Efficiency (EASE)
- Collaborations with community action agencies providing LIHEAP, emergency assistance, and weatherization services.
Customers can also utilize online tools like “My Power Usage” to monitor and manage their energy consumption. The “GeorgiaPower.com/MyEnergy” platform provides comprehensive resources to help customers predict and reduce their energy bills.
Georgia Power remains committed to supporting its customers throughout the year, offering various programs and resources to manage energy costs and provide assistance when needed. For immediate assistance regarding hurricane relief or general inquiries, utilize the Georgia Power customer service number or explore the resources available on their website.
