Georgia Power is committed to providing excellent customer service, especially during challenging times. In the wake of Hurricane Helene, the company has implemented several initiatives to assist customers in managing their energy bills and recovering from the storm’s impact. One key aspect of this commitment is offering flexible payment arrangements.
Georgia Power Installment Payment Plans for Hurricane Relief
Recognizing the financial strain Hurricane Helene placed on many Georgians, Georgia Power is offering Installment Payment Plans. These plans allow eligible customers to pay their current account balance in equal installments over 2, 4, or 6 months. This flexible payment option provides a manageable way for customers to address outstanding balances without incurring additional late fees. Existing late fees are waived when enrolling in an installment plan. However, maintaining timely payments under the new plan is crucial to avoid future collection activities.
How to Enroll in a Georgia Power Installment Plan
Enrolling in an Installment Payment Plan is straightforward. Customers can enroll online through their Georgia Power account on the Payment Arrangements page. Alternatively, enrollment is possible via the company’s automated phone system at 877-403-7149. Phone enrollment requires providing the associated phone number and social security number for account verification. The deadline to enroll in an Installment Payment Plan is November 30, 2024. Detailed information, including a step-by-step guide and FAQs, is available at GeorgiaPower.com/HurricaneSupport.
Additional Georgia Power Customer Service Resources for Assistance
Beyond installment plans, Georgia Power offers various customer assistance programs year-round. These programs aim to help customers manage energy costs and provide financial relief when needed. Some notable programs include:
- Project SHARE: A long-standing partnership with the Salvation Army offering energy assistance to those in need.
- Income-Qualified Discount: An expanded program that can provide a significant monthly discount on energy bills for eligible customers.
- Energy Assistance for Savings & Efficiency (EASE): A program designed to improve energy efficiency and reduce energy costs for qualifying customers.
- LIHEAP and Community Action Agencies: Georgia Power collaborates with community action agencies across the state to provide access to programs like the Low Income Home Energy Assistance Program (LIHEAP), emergency assistance, and home weatherization services.
Georgia Power Customer Service Commitment: Managing Your Energy Usage
Georgia Power encourages customers to proactively manage their energy consumption. Online tools like “My Power Usage” allow customers to track their energy use and identify potential savings opportunities. The GeorgiaPower.com/MyEnergy portal provides comprehensive access to resources and tools designed to help customers understand, predict, and lower their energy bills. These resources are part of Georgia Power’s ongoing commitment to provide comprehensive customer service and support.
Georgia Power’s customer service representatives are available to answer questions and provide assistance. By offering various payment options, assistance programs, and energy management resources, Georgia Power strives to ensure its customers have the support they need to manage their energy costs effectively.
