GE Vernova offers comprehensive customer support services designed to help you maximize your software investment and achieve a faster return on investment (ROI). This support encompasses a range of resources and services, including knowledge bases, expert assistance, and tailored support plans.
Accessing GE Customer Support
GE provides multiple avenues for accessing customer support:
- Customer Support Centers: These online portals offer a wealth of information, including knowledge bases, FAQs, and community forums. You can search for solutions to common issues, ask questions, and create support cases directly through these centers.
- Acceleration Plans (AP): These subscription-based support plans provide enhanced access to technical expertise, educational resources, and proactive account management. They offer a more comprehensive level of support compared to basic support options.
The Benefits of GE’s Acceleration Plans
Subscribing to an Acceleration Plan offers several key advantages:
- Expert Product Knowledge: Gain access to a team of deeply knowledgeable product experts who can provide quick and effective solutions to your technical challenges.
- Critical Support: Benefit from an emergency lifeline in crucial plant situations, ensuring minimal downtime and operational disruptions.
- Cost Optimization: Streamline your technology through expert guidance, minimizing costs, risks, and potential negative impacts on your operations.
- Enhanced Education: Access exclusive online training content, personalized learning portals, and strategic workshops to maximize your team’s proficiency with GE software.
- Proactive Account Management: Benefit from features like disruption escalation processes, annual health reviews, and dedicated Customer Success Managers to ensure ongoing success.
- Flexible Options: Choose from various plan tiers to align with your specific needs and budget, ensuring you receive the right level of support.
GE’s Award-Winning Support Services
GE Vernova’s award-winning support services address various needs, including resolving operational issues, providing product and technology expertise, and streamlining software updates. These services are crucial in helping you achieve your desired business outcomes. Different Acceleration Plans are available for specific software solutions:
Acceleration Plans for APM and Emissions & Generation Management Software
These plans offer four tiered options with increasing levels of support, including:
- Enhanced Education Services: Access exclusive online content, personalized learning portals, and strategic education workshops.
- Outcome Services: Benefit from disruption escalation, annual health reviews, governance and adoption readiness guidance, and dedicated Customer Success Managers.
- Value Services: Receive training credits for flexible learning options and consulting hours for expert advice and optimization assistance.
Download the PERS Acceleration Plans PDF
Acceleration Plans for Proficy® Software (including iFIX® and CIMPLICITY®)
These plans provide comprehensive support tailored to Proficy users, encompassing:
- Exceptional technical support and maintenance: Resolve issues quickly and efficiently with expert assistance.
- Extensive education offerings: Develop your team’s skills and knowledge through comprehensive training programs.
- Structured adoption readiness and outcome plans services: Ensure a smooth and successful software implementation and ongoing utilization.
Download the Proficy Acceleration Plans PDF
Taking the Next Step with GE Customer Service
To explore GE’s customer service options further:
- Download the relevant Acceleration Plan brochures and datasheets linked within this page.
- Contact GE directly to discuss your specific needs and determine the best support solution for your organization. Contact GE
