Baltimore-Washington International Thurgood Marshall Airport (BWI) is committed to ensuring all passengers have a seamless and stress-free travel experience. Understanding the services available can significantly improve your time at the airport. This guide provides essential information on key services, helping you navigate BWI with ease.
Language Assistance and Accessibility
BWI Marshall Airport prioritizes inclusivity by offering free interpretation and translation services. This service is available upon request at both BWI Marshall Airport and Martin State Airport, ensuring clear communication for all travelers.
Luggage Solutions: Storage and Lost & Found
Currently, locker facilities for luggage storage are unavailable at BWI Marshall Airport due to TSA regulations. For passengers needing to check luggage early, it is recommended to contact your airline directly to inquire about their early baggage check-in policies.
In the event of lost items, BWI provides a comprehensive Lost and Found service. For items lost on an aircraft or at gate areas, contacting your specific airline is the first step. Items misplaced at TSA security checkpoints are managed by the TSA Lost and Found office. For anything lost within the airport terminal itself, the airport Lost and Found office is the central point of contact. Detailed information and contact details can be found on the BWI Airport Lost & Found page.
Facilities for Nursing Mothers
BWI Marshall Airport is dedicated to providing comfortable and private spaces for nursing mothers. The airport offers both dedicated nursing rooms and Mamava lactation stations. Private nursing rooms are conveniently located near Gates A12, B3, B8, C2, C9, D11, D23, and E6. Mamava lactation stations provide an additional option and can be found near Gate D4 and within the Children’s Play Area in the D/E Connector. Mothers are also welcome to nurse anywhere within the terminal, offering flexibility and convenience.
Passenger Feedback: Enhancing Airport Experience
BWI Marshall Airport values passenger feedback as a crucial tool for continuous improvement. Travelers are encouraged to share their experiences, both positive and areas for potential enhancement, through the Customer Service Comment Card. Your input directly contributes to shaping a better airport environment for future travelers.
Passenger Information Desks and General Inquiries
For immediate assistance and airport information, BWI Marshall Airport operates several information desks. These are staffed by Pathfinder Volunteers and are located:
- Upper Level Ticketing Area: Before Concourse A/B and Concourse D
- Lower Level: Southwest Airlines baggage claim 1-5 area, Concourse C, Concourse D, and International Concourse arrivals area.
Staffing hours may vary at each desk, with priority given to the Concourse D desk, which is typically staffed daily from 5:00 am to 9:00 pm. For general airport inquiries, passengers can call the dedicated information line at 800-I-FLY-BWI (800-435-9294). While this general number provides airport-wide information, for specific airline information such as a Frontier Customer Services Phone Number, it’s best to directly consult Frontier Airline’s official website or your booking confirmation for their contact details. Airport information desks can also guide you to resources for specific airlines if needed.
Animal Relief Areas for Traveling Pets
BWI Marshall Airport recognizes the needs of passengers traveling with service animals or domestic pets. Four designated Animal Relief Areas are available: two located pre-security and two post-security.
| PRE-SECURITY | POST-SECURITY
