FirstEnergy Corp. (NYSE: FE) is prioritizing its customers’ needs by ensuring consistent electricity service throughout the coronavirus emergency. Understanding the financial strain many households are facing, FirstEnergy’s ten electric utilities have proactively implemented measures to support their customers. A key action taken is the immediate suspension of power shutoffs for residential customers who are behind on their payments. This policy change is designed to maintain essential services and also to reduce direct interactions between FirstEnergy personnel and the public during this health crisis. FirstEnergy is committed to continuously evaluating the evolving coronavirus situation and will adjust its service policies as needed to best serve its customer base.
For residential customers experiencing financial difficulties due to income disruption, FirstEnergy encourages immediate contact to explore available assistance options. Customers concerned about their ability to pay their electric bills are urged to reach out to FirstEnergy customer service as soon as possible. A range of flexible payment solutions are available, including budget billing, which stabilizes monthly payments by averaging usage over a year. Furthermore, customers may be eligible for various energy assistance programs and personalized payment arrangements depending on their specific circumstances and state of residence. FirstEnergy customer service representatives are ready to guide customers through these options and find the best solutions to manage their energy bills during challenging times.
To directly access FirstEnergy customer service and discuss payment concerns or assistance programs, customers can contact their local utility company using the numbers provided below:
| Utility Company | Customer Service Number |
|---|---|
| Ohio Edison | 1-800-633-4766 |
| The Illuminating Company | 1-800-589-3101 |
| Toledo Edison | 1-800-447-3333 |
| Met-Ed | 1-800-545-7741 |
| Penelec | 1-800-545-7741 |
| Penn Power | 1-800-720-3600 |
| West Penn Power | 1-800-686-0021 |
| Jersey Central Power & Light | 1-800-662-3115 |
| Mon Power | 1-800-868-0022 |
| Potomac Edison | 1-800-686-0011 |
FirstEnergy remains dedicated to upholding safety, ensuring reliable service, and maintaining operational excellence for all customers. As one of the largest investor-owned electric systems in the United States, FirstEnergy and its ten distribution companies are committed to serving communities across Ohio, Pennsylvania, New Jersey, West Virginia, Maryland, and New York. For ongoing updates and further information, please visit www.firstenergycorp.com or follow FirstEnergy and its utilities on Twitter.
