Welcome to the Fidelis Care family! We are thrilled to have you join our community. Choosing Fidelis Care means choosing a health care plan that prioritizes your needs and puts you in control of your health journey. We are committed to providing you with the information and support necessary to fully understand and utilize your benefits and the comprehensive services we offer.
Discovering Dedicated Support and Care
We encourage you to explore our website and learn more about Fidelis Care. As you navigate through our resources, you will see our unwavering commitment to placing you and your family at the heart of everything we do. This dedication is reflected in numerous ways:
- Specialized Programs, Personalized Service: We concentrate our expertise on programs like NJ FamilyCare, ensuring our services are meticulously designed to cater to your specific health and wellness needs. This focused approach allows us to provide truly personalized customer service and support.
- Integrated Care for Holistic Well-being: Recognizing the vital connection between mind and body, we are dedicated to coordinating both medical and behavioral health care seamlessly. Our customer service teams are trained to assist you with accessing integrated care solutions.
- Proactive Preventive Care Guidance: We strongly advocate for preventive care and empower you to take a proactive role in your health. Our customer service representatives are readily available to guide you through accessing preventive services, helping you stay healthy and detect potential issues early for more effective treatment.
- Enhanced Support for Complex Health Needs: For members navigating challenging health situations, Fidelis Care offers extra layers of support and personalized assistance. Our customer service is equipped to provide compassionate and effective solutions tailored to individual needs.
- Extensive Provider Network and Accessibility: Benefit from our large network of providers, giving you a broad selection of doctors and specialists to choose from. Our customer service team can help you find in-network providers and schedule appointments, ensuring convenient access to care.
Understanding Your Eligibility for MLTSS and Support Options
Are you interested in learning more about our Managed Long Term Services and Supports (MLTSS) plan? This specialized program delivers long-term services and support through Medicaid managed care. To be eligible for MLTSS, you generally need to:
- Be 65 years of age or older.
- Have a determination of blindness or disability from the Social Security Administration or the Division of Medical Assistance and Health Services.
- Fulfill the standard New Jersey Medicaid requirements, including residency in New Jersey and U.S. citizenship or qualified alien status. (Note: Specific eligibility rules apply to immigrants arriving after August 22, 1996).
- Meet specific financial eligibility criteria.
For detailed information and to explore if the Fidelis Care MLTSS plan is right for you, please visit our dedicated Fidelis Care MLTSS plan page. Our customer service is also available to answer your questions and guide you through the eligibility process. We are here to ensure you receive the support and services you deserve.
