Fema Customer Service is available to help individuals and families before, during, and after disasters. This guide provides various ways to contact FEMA for assistance, including phone numbers, email addresses, and online resources.
How to Reach FEMA Customer Service
The primary way to connect with FEMA customer service is by phone. You can call 1-800-621-FEMA (3362), seven days a week from 7 a.m. to 10 p.m. in your local time zone. These hours may be extended during periods of high disaster activity. If you utilize services like Video Relay Service (VRS) or Captioned Telephone (CTS), ensure to provide FEMA with your specific contact number for these services.
Alternatively, you can write to FEMA at the following address:
FEMA
P.O. Box 10055
Hyattsville, MD 20782-8055
What FEMA Customer Service Can Help You With
FEMA customer service representatives can answer a wide range of questions regarding disaster assistance, including:
- General information about FEMA programs and the types of assistance available.
- Guidance on how to apply for FEMA assistance.
- Clarification regarding information in your existing FEMA account.
However, for questions related to creating a new account or logging into your existing account, you will need to contact the Login.gov Help Center.
Emailing FEMA for General Inquiries
For general questions or comments about FEMA’s individual and family assistance programs, you can email [email protected].
While FEMA can address general inquiries via email, case-specific information requires identity verification. To inquire about your specific case, include the following in your email:
- Your full name
- The address of the damaged property
- Your current mailing address (if different from the damaged property address)
- Your current phone number
- The last four digits of your Social Security number
Providing this information is voluntary; however, without it, FEMA cannot address case-specific questions via email and will direct you to the FEMA Helpline. Always include your name and the location of the disaster (city and state) in your email correspondence.
Login.gov Help Center for Account Access
For assistance with accessing your FEMA account, including lost passwords or login issues, visit the Login.gov Help Center online at Login.gov/help. This resource is available 24/7. Note that the Login.gov Help Center cannot answer questions about your FEMA application or account information; for those inquiries, contact the FEMA Helpline.
Getting the Help You Need
FEMA provides multiple avenues for accessing customer support. By understanding which resource best suits your needs, you can efficiently obtain the information and assistance you require. Whether you need to apply for aid, clarify application details, or access your account, FEMA customer service is available to guide you through the process.
