Navigating your shopping experience should be seamless and enjoyable, and at DTLR, we’re committed to providing exceptional customer service to ensure just that. Our dedicated customer service team is ready to assist you with any inquiries or issues you may encounter. We understand that questions can arise, and we’re here to provide clear and helpful solutions.
Contacting Dtlr Customer Service
For any assistance, our customer service team can be reached via email. We strive to respond to all inquiries promptly and efficiently during our operating hours.
- Email: [email protected]
- Operating Hours:
- Monday – Friday: 8 AM – 8 PM (EST)
- Saturday: 9 AM – 2 PM (EST)
Please note that we are closed on the following holidays to allow our team to spend time with their families: New Year’s Day, Martin Luther King Day, Memorial Day, June 19th, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day, and New Year’s Eve.
Frequently Asked Questions About Your Order
We’ve compiled answers to some of the most common questions regarding your DTLR orders to provide immediate assistance.
Confirmation Email Not Received?
It’s common for confirmation emails to occasionally land in your spam or junk folder. If you haven’t seen your confirmation email, please take a moment to check these folders first. If it’s not there, don’t hesitate to contact us via email to verify that the correct email address was used for your order. You can also quickly check your order status online for real-time updates.
Need to Change or Cancel Your Order?
Once an online order is placed, our system immediately begins processing it to ensure swift delivery. This rapid processing means that we are generally unable to make changes or cancellations to your order once it’s been placed. However, if you need to request a change, please contact us as soon as possible, and we will do our best to assist you. Please understand that due to the automated nature of our order processing, changes are not always possible.
If you need to return an item ordered in error, please return it to us upon receipt following our standard return policy. To add items to a recently placed order, kindly place a new, separate order. Please be aware that refused orders are subject to a 15% restocking fee to cover associated shipping costs.
Accepted Payment Methods
DTLR offers a variety of convenient and secure payment options for your purchases:
- Debit Cards: All Visa and MasterCard logo debit cards are accepted.
- Credit Cards: We accept Visa, MasterCard, American Express, and Discover credit cards.
- Digital Wallets: For flexible payment solutions, we offer PayPal and Afterpay.
- Buy Now, Pay Later: Affirm is available for customers who prefer to pay over time.
In the event a refund is issued to an expired or cancelled card, the refund will be processed as store credit in the form of a gift card. We currently do not accept international credit cards on DTLR.com, and please note that only one form of payment can be used per order.
Price Adjustment Policy
DTLR is committed to offering competitive prices. If an item’s price is reduced within 10 days of your purchase, DTLR will gladly provide a price adjustment. Please contact customer service to request a price adjustment if you meet these criteria.
At DTLR, we value your business and are dedicated to providing exceptional dtlr customer service. We hope this information is helpful, and please don’t hesitate to reach out if you require further assistance!
