Getting help with your Doordash account or orders can be frustrating. This guide provides a detailed breakdown of all Doordash Customer Service options available, ensuring you can quickly find the support you need. We’ll cover everything from contacting support via phone, email, and chat to troubleshooting common issues.
How to Contact Doordash Customer Service
Doordash offers multiple avenues for customer support:
Doordash Phone Support
Available 24/7, Doordash phone support is your go-to for urgent issues. Before calling, have your store name, Store ID (if known), and store address ready.
- US (English and Spanish): 855-222-8111
- Canada: 647-957-7219
- Canada (French): 855-643-8439
- Australia: 1-800-958-316
Follow the prompts to select your language and specify your issue (live order support, general account issues, etc.). Be aware that wait times can be lengthy, especially during peak hours.
Doordash Email Support
For non-urgent inquiries, email is a convenient option.
- General Merchant Support: [email protected]
- Drive On-Demand Support: [email protected]
Doordash Merchant Portal Help Form
The Merchant Portal offers a streamlined way to submit help requests for account-related issues, menu updates, banking concerns, and login difficulties.
- Log in to your Doordash Merchant Portal.
- Navigate to the “Help” tab in the left-hand sidebar.
- Submit your request.
Doordash Live Chat Support
Doordash provides live chat support through two platforms:
Business Manager App:
- Log in to the Business Manager App.
- Select the correct store if you manage multiple locations.
- Tap “Start a chat” for a new request or reopen a previous conversation.
Doordash Tablet:
- Log in to your Doordash Tablet.
- Click “Get help” or “Issue with order” on an active order. For general inquiries without an active order, click the menu icon (three horizontal lines), then select “Help & Support.”
Doordash Integration Support
For technical assistance with integrations, follow these steps:
- Call the appropriate phone number (listed above).
- Select your language.
- Choose option 3 for DoorDash Merchant.
- Select option 2 for “all other issues,” then option 5 for “point of sale support.”
Common Doordash Customer Service Issues and FAQs
Fraudulent Activity: Be wary of scams involving individuals impersonating Doordash support. Doordash will never request login credentials or banking information over the phone or email.
What Can Doordash Support Help With?
Doordash support can assist with a wide range of issues, including:
- Live order tracking and issues
- Account management and updates
- Menu changes and updates
- Payment and banking inquiries
- Technical difficulties with the Merchant Portal, Business Manager App, or tablet
- Integration support
Conclusion
Doordash provides multiple customer service channels to address your needs. Choosing the right channel depends on the urgency and nature of your issue. Remember to be prepared with relevant information before contacting support to expedite the resolution process. By understanding the various contact methods available, you can efficiently navigate any challenges you encounter as a Doordash merchant.
