Dominion Power, now known as Dominion Energy, offers a variety of customer service options and assistance programs to help customers manage their energy bills. This guide will provide an overview of these resources, focusing on the Percentage of Income Payment Plan (PIPP).
Understanding Dominion Energy’s PIPP Program
The Percentage of Income Payment Plan (PIPP) is a crucial program designed to make electricity more affordable for eligible low-income Dominion Energy and Appalachian Power Company (APCo/AEP) customers in Virginia. This program helps manage monthly energy bills by basing payments on a percentage of household income and primary heating source.
How PIPP Works: Lowering Your Monthly Bill
PIPP significantly reduces your monthly energy bill. If you have an outstanding balance, 1/12 of that balance is forgiven for each on-time, full payment you make. After 12 consecutive successful payments, your previous outstanding balance is eliminated.
Furthermore, PIPP eligibility can qualify you for a free home energy audit. This audit helps identify ways to reduce energy consumption, leading to even lower energy bills.
PIPP Eligibility Requirements
To qualify for PIPP, you must:
- Have an active Dominion Energy or Appalachian Power Company (APCo/AEP) account.
- Have a household income at or below 150% of the federal poverty guidelines.
Remember, PIPP funding comes from a Universal Service Fee collected from all Dominion Energy and Appalachian Power Company customers. Program availability depends on these funds.
PIPP Application Process and Required Documents
To apply for PIPP, contact your energy provider, either Dominion Energy or Appalachian Power Company. You can generally apply online or via phone. The application requires specific documents:
- Proof of household income for the past 30 days for all members over 18.
- Your current electric bill.
- Social Security numbers for all household members.
- Any other documentation needed to verify eligibility.
Maintaining PIPP Enrollment
Annual income verification is required to maintain PIPP enrollment. Consistent, on-time payments are also mandatory. Failing to report income changes, missing payments, or not re-verifying income can result in program termination. Dominion Energy customer service representatives can help determine if PIPP is right for you.
Beyond PIPP: Other Dominion Energy Assistance Options
While PIPP is a valuable program, Dominion Energy provides other assistance programs to help customers manage their energy costs. Contact Dominion Energy customer service for information on other available options.
Contacting Dominion Energy Customer Service
Dominion Energy offers various ways to contact their customer service department:
- Online: Visit the Dominion Energy website for FAQs and online chat support.
- Phone: Call Dominion Energy directly for assistance. Specific numbers are available on their website for billing inquiries, outages, and other concerns.
Conclusion: Finding the Right Assistance
Navigating energy bills can be challenging. Dominion Energy’s customer service and programs like PIPP are designed to help. By understanding these resources, you can take control of your energy costs and find the assistance you need. Contact Dominion Energy customer service today to explore your options and ensure you receive the support you deserve.
