The New York Division Of Licensing Services (DLS) oversees various professional licenses and certifications. This page provides comprehensive information about the DLS, including contact information, physical addresses of its offices across New York State, customer service hours, and details about apostille services.
Contacting the Division of Licensing Services
For licensing questions, review the Frequently Asked Questions (FAQs) specific to your license type first. For the quickest response, contact the DLS via email. General inquiries can be directed to the Licensing Services email form.
The DLS mailing address for standard mail is:
NYS Department of State
Division of Licensing Services
PO Box 22001
Albany NY 12201-2001
For expedited mail services like UPS, FedEx, or DHL, use the physical address:
Division of Licensing Services
1 Commerce Plaza
99 Washington Avenue, 6th Floor
Albany, NY 12231
The DLS offers phone support for general information and specific inquiries related to Security Guard and Armored Car Guard licensing:
- General Information: (518) 474-4429
- Security Guard/Armored Car Guard Information: (518) 474-7569
Call center representatives are available Monday through Friday, 8:45 am to 4:30 pm, excluding legal holidays. For individuals who are deaf, hard of hearing, or speech-disabled, please dial 7-1-1 to reach relay services.
Division of Licensing Services Office Locations and Hours
The Division of Licensing Services has several customer service centers throughout New York State. Please note that office hours are subject to change. Always check this page or contact the DLS directly for the most up-to-date information regarding closures or adjusted schedules.
Albany Office
Address: NYS Department of State, Division of Licensing Services, 1 Commerce Plaza, 99 Washington Avenue, 6th Floor, Albany, NY 12231
- Customer Service Hours: Monday – Friday, 9:00 am to 4:30 pm
- Apostille Service Hours: Monday – Friday, 9:00 am to 4:15 pm
Limited metered street parking is available near the Albany office. The Office of General Services (OGS) operates several parking lots in downtown Albany with limited visitor parking. Refer to the OGS website for further information on parking options.
New York City Office
Address: NYS Department of State, Division of Licensing Services, 123 William St., 2nd Floor, New York, NY 10038-3804
- Customer Service Hours: Monday – Friday, 9:00 am to 4:30 pm
- Apostille Service Hours: Monday – Friday, 9:00 am to 4:00 pm
Binghamton Office
Address: NYS Department of State, Division of Licensing Services, State Office Building, 44 Hawley Street, Room 1506, Binghamton, NY 13901-4455
- Customer Service Hours: Monday – Friday, 9:00 am to 12:00 pm & 12:45 pm to 4:00 pm
Buffalo Office
Address: NYS Department of State, Division of Licensing Services, 295 Main Street, 8th Floor, Suite 821, Buffalo, NY 14203
- Customer Service Hours: Monday – Friday, 9:00 am to 12:00 pm & 12:45 pm to 4:00 pm
Hauppauge Office
The Hauppauge Licensing Customer Service Center is currently closed until further notice. However, licensing examinations are still being conducted as scheduled.
Address: NYS Department of State, Division of Licensing Services, State Office Building, 250 Veterans Memorial Highway, Hauppauge, NY 11788-5519
Utica Office
Address: NYS Department of State, Division of Licensing Services, State Office Building, 207 Genesee Street, Utica, NY 13501-2812
- Customer Service Hours: Monday – Friday, 9:00 am to 12:00 pm & 12:45 pm to 4:00 pm
The New York Division of Licensing Services strives to provide efficient and accessible services to all its constituents. Utilize this guide to locate the nearest office and understand how to connect with the DLS for your licensing needs.
