DHL is committed to protecting your personal data and ensuring a positive customer service experience. This comprehensive guide outlines how DHL collects, uses, and safeguards your information, as well as your rights regarding your data.
Understanding DHL’s Data Protection Practices
DHL collects personal data, such as your name, address, and shipment information, to provide its services and fulfill contractual obligations. This data is essential for processing shipments, managing customer accounts, and ensuring smooth delivery. DHL adheres to the European General Data Protection Regulation (GDPR) when handling your information. This includes obtaining your consent for processing, ensuring data security, and granting you access to your personal data.
Legal Basis for Data Processing
DHL processes data based on legal grounds like:
- Contractual Performance: Processing necessary to fulfill your shipping contract (e.g., delivery address, shipment details).
- Legitimate Interest: Processing necessary for DHL’s operations (e.g., website security, service optimization).
- Consent: Processing for specific purposes with your explicit agreement (e.g., marketing communications).
Website Data Collection and Cookies
When you visit DHL’s website, certain information is collected automatically, including your IP address and browsing activity. This data is used to improve website performance and user experience. DHL also uses cookies, small files stored on your device, to personalize your experience and track website usage.
DHL utilizes different types of cookies:
- Strictly Necessary Cookies: Essential for website functionality.
- Performance Cookies: Collect anonymous data on website usage.
- Functionality Cookies: Enhance website features and personalize your experience.
- Targeting/Advertising Cookies: Deliver relevant advertisements based on your interests.
You can manage your cookie preferences through your browser settings. You can block all cookies, accept only certain types, or be notified when a cookie is set. For more detailed information on DHL’s cookie usage, refer to the cookie table on their website. Resources like All About Cookies and Your Online Choices provide further guidance on managing cookies.
Data Sharing and Third-Party Providers
DHL may share your data with third parties, such as customs authorities or delivery partners, to fulfill your shipment. DHL also uses external service providers for data processing, requiring them to maintain strict confidentiality and adhere to GDPR regulations. DHL ensures data security through technical and organizational measures, including data encryption and access controls.
Sharing tools and embedded content from third parties, like YouTube videos, may also set cookies on your device. DHL does not control these cookies, and you should review the respective third-party privacy policies for more information. Check the AddThis Privacy Policy for details on their data collection practices.
Your Data Subject Rights and How to Exercise Them
You have several rights concerning your personal data processed by DHL, including:
- Right to Information: Request information about the data DHL holds about you.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure: Request deletion of your data under certain circumstances.
- Right to Restriction of Processing: Limit the processing of your data in specific situations.
- Right to Data Portability: Receive your data in a structured, machine-readable format.
- Right to Object: Object to data processing based on legitimate interest or for direct marketing.
To exercise these rights or if you have questions about DHL’s data protection practices, contact the DHL Data Protection Officer using the contact information provided on the DHL website. You can also lodge a complaint with a supervisory authority.
DHL’s Commitment to Data Security
DHL implements comprehensive security measures to protect your data from loss or misuse. These measures include secure operating environments, data encryption during transmission, and access controls.
Finding Service-Specific Information and Staying Updated
Detailed information regarding data protection for specific DHL services and products is available on the relevant Customer Portal. DHL reserves the right to update its Privacy Notice, so check back frequently for any changes. By using DHL’s services, you agree to the terms outlined in the Privacy Notice. For career opportunities and related data protection information, visit the DHL jobs website. For more information on the DHL Ecommerce Portal, click the provided link.
This guide provides a general overview of DHL’s customer service approach to data protection. Consulting DHL’s official Privacy Notice and contacting their customer service for specific inquiries is recommended.
