Navigating shipping and deliveries can sometimes require assistance, and understanding how to access Dhl Customer Care Service is crucial for a smooth experience. Whether you are using DHL Express or DHL eCommerce UK (formerly DHL Parcel UK), this guide provides you with all the necessary information to quickly and efficiently resolve your queries. Our aim is to ensure you connect with the right DHL team to address your specific needs promptly.
Contacting DHL Express Customer Service
DHL Express is known for its speed and reliability in international shipping. If you are a DHL Express customer, here’s how to get the support you need:
Tracking Your DHL Express Parcel
Keeping track of your shipment is easy. Every DHL Express shipment is assigned a 10-digit tracking number.
Track your parcel online
For tracking assistance or if you encounter any issues, you can: Log a tracking enquiry
Rearranging Your DHL Express Delivery
If you need to make changes to your delivery, DHL On Demand Delivery offers flexible options. You can rearrange your delivery online if you are expecting a parcel or if a delivery attempt has already been made. Make sure to have your 10-digit tracking (waybill) number ready.
Rearrange your delivery online
Direct Contact Options for DHL Express
For immediate support, DHL Express offers several direct contact methods:
Chat with DHL Express Customer Service
For less urgent matters, you can reach out via email:
Email DHL Express Customer Service
DHL Express provides dedicated online forms for various customer service needs:
- Customer Service General Enquiries
- Tracking Enquiries
- Invoice Enquiries
- Complaints
- Claim for Loss
- Claim for Damage
- Open a DHL Account
- Customer Service – Outside of UK
For phone support, DHL Express offers dedicated numbers for business and personal customers:
Business Customers: 0844 248 0844*
Private Individuals: 0344 248 0012**
For quick answers to common questions, refer to the FAQ section:
Frequently Asked Questions for DHL Express
*Calls to DHL UK phone numbers beginning ‘084’ cost 7 pence per minute, plus your phone company’s access charge. **Local call rates apply.
Reaching DHL eCommerce UK Customer Service
If your shipping needs are handled by DHL eCommerce UK, here’s how to get in touch with their customer service team:
Tracking Your DHL eCommerce UK Parcel
DHL eCommerce UK uses different tracking number formats:
- UK Shipments: 14 digits (e.g., 41505910017980)
- Driver Calling Card: 7 digits (e.g., 3710615)
- UK Return Shipments: 24 digits, starting with ‘JJD’
Track your DHL eCommerce UK parcel online
Rearranging Your DHL eCommerce UK Redelivery
If you’ve received a notification or a driver’s calling card from DHL eCommerce UK, you can easily rearrange your redelivery online. Simply track your parcel and explore the available redelivery options.
Rearrange your DHL eCommerce UK redelivery online
Direct Contact Options for DHL eCommerce UK
For DHL eCommerce UK customer support, you can utilize the following channels:
Visit the DHL eCommerce UK Help Centre
For email inquiries:
Email DHL eCommerce UK Customer Service
To speak directly with a representative, you can call:
Call us on: +44 (0) 247 693 7770
For quick answers, check out the FAQs:
Frequently Asked Questions for DHL eCommerce UK
DHL is committed to providing excellent customer care service. By using this guide, you can easily find the right contact method to resolve your queries and ensure your shipping experience is as smooth as possible.
