For taxpayers needing face-to-face assistance with their tax queries, the Department Of The Treasury Internal Revenue Service (IRS) provides a network of Taxpayer Assistance Centers (TACs) across the nation. These centers offer personalized help to address a variety of tax-related issues.
To ensure you receive the dedicated support you need, appointments are required at all IRS Taxpayer Assistance Centers. It’s essential to schedule your visit in advance by phone after locating a convenient center near you through the IRS Office Locator.
Many Taxpayer Assistance Centers extend their hours of operation from January 21, 2025, through May 1, 2025, to accommodate taxpayers during peak tax season. Please note that IRS offices observe federal holidays and will be closed on those days.
Preparing for Your Visit to a Taxpayer Assistance Center
To make your appointment at an IRS Taxpayer Assistance Center as productive as possible, please take note of the following guidelines:
Schedule Your Appointment: Always call ahead to schedule your appointment. Walk-ins are not permitted.
What to Bring: Ensure you bring the necessary documentation for your appointment. This includes:
- Valid Photo Identification: A current government-issued photo ID is mandatory. You may also find it helpful to bring two original forms of identification, especially if you are filing or discussing a prior year’s tax return. Acceptable forms of ID include:
- Driver’s License
- State Identification Card
- Passport
- Social Security Card
- Tribal Membership Document (Please note: While a Tribal Membership card can be an additional form of ID, it is not a federally issued ID and cannot replace a driver’s license or passport.)
- Car Title
- Voter Registration Card
- Mortgage Statement
- Lease Agreement for Rental Domicile
- Utility Bill with current address
- Birth Certificate
- School Records (For individuals under 14 years of age, or students up to age 24)
- Taxpayer Identification Number: Please bring your Social Security number (SSN) or Individual Taxpayer Identification Number (ITIN).
- Relevant Tax Documents: Gather and bring any supporting tax documents pertinent to the reason for your visit.
Items Not to Bring: For security and courtesy, please refrain from bringing the following items to your appointment:
- Food or Drinks
- Cameras
- Weapons
Individual Taxpayer Identification Number (ITIN) Services: If you need to apply for an ITIN or renew an ITIN, ensure you have all required documents ready for submission during your appointment.
Substantiating Refundable Credits: If your tax matter involves refundable credits, be prepared to substantiate your eligibility. Refer to Publication 5973, Eligibility for Credits You Claimed (PDF) and the Spanish version (PDF) for detailed information.
Health and Safety Measures: For your well-being and that of others, please consult the CDC COVID Data Tracker to stay informed about local community health levels. If you are feeling unwell, kindly reschedule your appointment to help protect everyone. As a courtesy to others, please remember to silence your cell phone during your appointment.
Explore Faster Service Options
For many common tax issues, you might find quicker resolutions through online resources or phone assistance. The IRS encourages taxpayers to explore these efficient alternatives. On IRS.gov, you can access a wide range of services, or you can find contact information for phone assistance on the Let Us Help You page. Consider these options for potentially faster service before scheduling an in-person visit.