Delta Community Credit Union is committed to providing exceptional customer service. A key part of this commitment is ensuring they can reach you when it matters most. Just as you know how to contact Delta Community, it’s equally important that Delta Community has your most current contact information. Have you recently experienced any of these life changes?
- Changed your permanent or temporary legal address?
- Preparing for an upcoming move and a new home address?
- Updated your primary email address?
- Acquired a new cellphone or home phone number?
- Disconnected your landline phone service?
- Legally changed your name?
If you’ve answered “yes” to any of these, it’s crucial to update your contact details with Delta Community Credit Union promptly. Regularly reviewing and updating your personal contact information, ideally annually, ensures your accounts operate smoothly and efficiently.
Why Your Accurate Contact Information Matters to Delta Community
Maintaining current and accurate contact information is essential for Delta Community to provide you with the best possible customer service. Here’s why it’s so important:
Delivery of Critical Documents: Delta Community relies on your physical and mailing addresses to send you essential documents. This includes new or replacement credit and debit cards, important federal tax documents, account statements, and crucial notifications that may require your attention and response. These notifications can encompass legal updates regarding account terms and conditions, as well as vital information about your account status.
Timely Account Communications: Your current email address and phone number are invaluable for Delta Community to communicate important account-related news and updates efficiently. Having a valid phone number is particularly critical if there’s an urgent issue with your account, such as suspected fraudulent activity. For optimal reachability, providing both your cellphone and home landline numbers is highly recommended.
Fraud Prevention and Security Alerts: In today’s digital age, protecting your accounts from fraud is paramount. Delta Community uses your contact information to alert you immediately about any suspicious activity. This proactive approach helps safeguard your finances and provides peace of mind.
Important Security Reminder: Delta Community Credit Union prioritizes your security and will never contact you via call, text, or email to request sensitive information such as your Online Banking password, ATM, debit or credit card PIN, IVR PIN, or one-time access codes. Be extremely cautious of unsolicited calls from individuals claiming to represent any financial institution. Scammers can employ “spoofing” techniques to mimic legitimate phone numbers, making it appear as though the call is from Delta Community when it is not. Always be vigilant and protect your personal information.
While you can update your address with the U.S. Postal Service online when you move, Delta Community prefers you to directly inform them of your address change to ensure accuracy and prevent any disruption in service.
Furthermore, remember to annually review and update beneficiary information on your accounts, including Savings, Checking, and Certificates of Deposit. You can easily update beneficiaries by submitting an updated Beneficiary Form, which is conveniently available on the Delta Community website.
Updating your personal information is simple and can be done quickly through Delta Community’s Online Banking platform. Just log in, navigate to the Account Management tab, and select Update Personal Information.
Managing Your Communication Preferences with Delta Community
Delta Community understands that managing communication preferences is a part of excellent customer service. While staying connected is vital, you have control over the frequency and types of communications you receive. If you feel you are receiving too many communications – whether emails, postcards, phone calls, or letters – you can easily adjust your preferences.
Through Online Banking, you can opt to receive only online statements, eliminating paper statements sent via mail. You can also request to limit phone contact from Delta Community. For email communications, every email includes unsubscribe links, typically located at the bottom of the message, allowing you to manage your email subscriptions effortlessly. Choosing online statements can also enhance security, as it reduces the risk of paper statements being intercepted from your mailbox, potentially preventing unauthorized access to your account information or address changes without your knowledge.
However, it’s important to note that even with reduced communication preferences, Delta Community will always maintain essential contact with you. Certain communications are mandated by government regulations and Delta Community policy to keep you informed about your account(s). These may include, but are not limited to, annual tax documents or notifications regarding any issues or potential issues with your accounts.
Delta Community’s Commitment: Never Requesting Sensitive Account Details
Delta Community Credit Union reinforces its commitment to customer security and emphasizes that they will never contact you to request your account details or ask you to test your accounts with payments. If you suspect that any of your Delta Community accounts have been compromised, immediately contact their Member Care Center at 800-544-3328. Provide them with all relevant details, including dates, amounts, email messages, email addresses, text messages, phone numbers, and names associated with the suspected compromise.
Remember, Delta Community will never ask for your Online Banking password, ATM, debit or credit card PIN, IVR PIN, or one-time access codes via phone, text, or email. Furthermore, they will never ask you to send money electronically to verify your accounts or share one-time passcodes received via email or text. If you receive any communication requesting this type of information from someone claiming to be from Delta Community, hang up immediately and contact the Credit Union Member Care Center directly at 800-544-3328.
Contact Delta Community for Assistance and Stay Connected
Delta Community Credit Union Customer Service is readily available to assist you. You can reach out to them at any time by calling the numbers provided above. For in-person assistance, you can visit a branch location. The Locations page on their website provides branch addresses and operating hours.
Stay connected with Delta Community and help them serve you better by updating or confirming your current mailing address, primary phone number, email address, and beneficiary details today!
Enhance Your Financial Security with Delta Community Resources
Delta Community is dedicated to empowering its members with financial knowledge and security. Take advantage of the free resources available through the Delta Community Financial Education Center. They offer webinars on a wide range of financial topics to enhance your financial literacy and security. Visit the Financial Education Center’s Events & Seminars page to register for no-cost, on-demand webinars. Additionally, the Delta Community blog and security posts are valuable resources for advice on managing online personal security and protecting your financial well-being.
