Delmarva Power Customer Service Excellence Honored at Annual Awards

Delmarva Power recognizes the critical role of outstanding customer service in achieving energy efficiency goals. To celebrate service providers who exemplify this commitment, Delmarva Power’s Energy Savings for Business programs hosted its annual Service Provider Awards. These awards acknowledge the dedication and superior performance of participating service providers across the Delmarva Power service territory, serving both large and small business customers. The accolades highlight excellence in energy savings, innovative project implementation, and, crucially, exceptional Delmarva Power Customer Service.

On May 16th, Delmarva Power held the awards ceremony to celebrate the accomplishments of service providers in 2023. These partners are integral to the success of the Energy Savings for Business programs, directly supporting businesses in their energy efficiency journeys. The awards not only recognize their achievements but also underscore the importance of strong partnerships and customer-centric approaches within the energy sector.

The awards spanned numerous categories, recognizing diverse contributions to energy efficiency. For Medium to Large Businesses, categories included “Largest Retrofit Lighting Project,” “Most Innovative Project,” and “Top Service Provider” across various specializations like New Construction Lighting and Mechanical Efficiency. Significantly, the “Best Customer Experience” award specifically acknowledged service providers who have gone “above and beyond” in supporting their clients. Mid-Atlantic Energy Solutions, for example, was recognized for their exceptional customer experience in addition to their large-scale lighting projects.

Innovation was also a key theme, with Modern Controls receiving the “Most Innovative Project” award for their groundbreaking energy-saving solutions. This award highlights the importance of creative and forward-thinking approaches in the energy efficiency landscape and how these innovations ultimately benefit Delmarva Power customer service by providing more effective solutions.

For businesses focused on mechanical efficiency, OES Solutions was named “Top Service Provider,” demonstrating their expertise in delivering high-efficiency mechanical solutions that contribute significantly to energy savings. HVAC Tune-Up was also recognized as “Top Service Provider” for their Building Tune-up program, showcasing the breadth of services contributing to energy conservation and improved Delmarva Power customer service outcomes through specialized programs.

FESCO Energy received the award for the “Largest Custom Project,” highlighting their ability to deliver significant energy savings through tailored energy upgrade projects. Capital Electric Supply was recognized as the “Top Service Provider” for Business Instant Discounts, demonstrating their impact on making energy-efficient lighting more accessible to businesses. Mattingly Electrical was celebrated as “Best New Service Provider” in lighting, showcasing the program’s ability to attract and recognize new talent focused on Delmarva Power customer service and energy efficiency.

In the Small Business category, CSK & Co., Inc. was awarded “Best Overall Performance Across Territories,” recognizing their comprehensive success in the Small Business program. Moreno Lighting & Electrical Supply received awards for “Largest Project – Energy (kWh) Savings” and “Most Cost-Effective Energy Savings,” demonstrating their commitment to both impactful energy reduction and efficient solutions for small businesses. These awards in the small business sector are crucial for highlighting accessible energy efficiency and emphasizing Delmarva Power customer service tailored to smaller operations.

Delmarva Power encourages service providers to join their network and contribute to energy savings within the community. By becoming a participating service provider, businesses can position themselves as industry leaders, directly supporting Delmarva Power business customers in achieving their energy efficiency objectives. Delmarva Power’s Energy Savings for Business Program offers resources and incentives, potentially covering up to 70% of project costs, making energy efficiency upgrades more attainable. This program and the recognized service providers underscore Delmarva Power’s dedication to not only energy efficiency but also to providing exceptional Delmarva Power customer service through strong partnerships and valuable support for businesses.

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