Are you looking for a rewarding customer service role where you can make a real difference in your community? The City of New York’s Office of Administrative Trials and Hearings (OATH), the nation’s largest administrative tribunal, is seeking dedicated individuals to join our Clerk’s Office as Community Associates. This is an exceptional opportunity to utilize your customer service skills in a dynamic public service environment.
What You Will Do as a Customer Service Rep at OATH
As a Customer Service Representative, or Community Associate, at OATH, you will be the primary point of contact for individuals navigating the administrative hearing process. You will play a crucial role in ensuring that community members understand how to manage summonses and access justice. Your responsibilities will include:
- Direct Customer Interaction: Serving as a liaison, you will interact with the public both in person and remotely (via phone and email) to address their inquiries about summonses, hearing schedules, and fine payments. Excellent interpersonal and communication skills are paramount in this role.
- Problem Solving and Resolution: You will investigate and work to resolve public complaints, demonstrating your ability to handle challenging situations with empathy and efficiency. Your problem-solving skills will directly contribute to a positive experience for those interacting with OATH.
- Guiding the Public Through Processes: A key aspect of this customer service position is ensuring everyone understands the often-complex adjudication process. You will clearly explain procedures and provide accurate information, empowering individuals to navigate their interactions with OATH confidently.
- Efficient Case Processing: You will be involved in the intake, processing, and calendaring of cases, ensuring timely processing to minimize wait times and facilitate access to justice. Your organizational skills and attention to detail will be vital in this fast-paced environment.
- Information Accuracy and Clarity: You will review and confirm case information to provide accurate guidance to community members regarding their summonses and required actions. Your commitment to accuracy will build trust and ensure effective communication.
- Supporting Public Access to Hearings: You will assist in all aspects of case processing when the public appears for hearings, contributing to the efficient and timely administration of justice.
Qualifications to Become a Customer Service Representative at OATH
We are looking for individuals with a strong customer service orientation and a desire to serve the public. The minimum qualifications for this Customer Service Rep position are:
- High school graduation or equivalent.
- Three years of experience in community work or community-centered activities relevant to the duties described above.
- Equivalent education and/or experience may also be considered.
Preferred Skills for Success
In addition to the minimum qualifications, the ideal candidate will possess:
- Technical Proficiency: Familiarity with Outlook, Microsoft Word, and Adobe, with a working knowledge of Excel. These skills will enable you to efficiently manage information and communicate effectively.
- Experience in Customer-Facing Roles: Demonstrable experience dealing with the public in an office setting. This background will equip you with the necessary skills to handle diverse interactions and provide excellent customer service.
- Exceptional Communication Skills: Excellent oral and written communication skills are essential for clearly conveying information and building rapport with the public.
- Commitment to Public Service: A history of volunteerism, such as service in AmeriCorps or Peace Corps, is viewed favorably, highlighting a dedication to serving the community.
Benefits of a Customer Service Career with NYC OATH
Joining OATH offers not just a job, but a career in public service with valuable benefits:
- Hybrid Work Schedule: Enjoy a hybrid office/remote work schedule after an initial training period, providing work-life balance and flexibility.
- Public Service Loan Forgiveness (PSLF): As a City of New York employee, you may be eligible for federal loan forgiveness programs and state repayment assistance programs, making this a financially sound career choice.
- Making a Difference: Contribute directly to your community by ensuring fair and accessible administrative justice in New York City.
Apply for Customer Service Rep Jobs at OATH Today
If you are a motivated and customer-focused individual seeking a rewarding career in public service, we encourage you to apply for this Customer Service Rep position at OATH. Join our team and help us serve the City of New York with dedication and excellence.
To Apply: [Insert Application Instructions Here – Refer to original job posting for details]
Residency Requirement: New York City residency is generally required within 90 days of appointment. Discuss specific residency requirements with the agency representative during your interview.
Equal Opportunity Employer: The City of New York is an inclusive equal opportunity employer committed to diversity and a discrimination-free workplace.
