Are you passionate about helping people and looking for rewarding Customer Service Jobs? Dow Jones, a global leader in news and business information, offers exciting opportunities to join their dynamic customer service team. With a legacy of providing top-notch support, Dow Jones provides a supportive environment where you can learn, grow, and build a successful career. This article explores a current opening for a Customer Service Associate at OPIS, a Dow Jones company.
Dive into a Rewarding Customer Service Career
This customer service job with OPIS focuses on providing exceptional support to clients utilizing their suite of products. OPIS offers price transparency across the global fuel supply chain, a complex market that relies on accurate data and real-time information. As a Customer Service Associate, you’ll play a crucial role in ensuring customer satisfaction and contributing to the company’s success. This position is an excellent opportunity for individuals with a strong customer service background and a desire to work in a fast-paced, global environment.
Responsibilities in this Customer Service Role
This customer service job entails a variety of responsibilities requiring strong communication, problem-solving, and technical skills. Daily tasks include:
- Providing phone and email support to global customers from 10 AM – 7 PM Eastern Standard Time.
- Addressing customer inquiries related to content, product navigation, billing, and account administration.
- Following established procedures to ensure timely and effective resolution of customer issues.
- Meeting key performance indicators and service level agreements.
- Collaborating with sales, billing, and editorial teams to ensure comprehensive customer satisfaction.
- Participating in ongoing training to stay updated on new products and procedures.
Qualifications for Customer Service Success
Dow Jones seeks candidates with the following qualifications for this customer service position:
- At least one year of customer service experience (preferred).
- Availability to work 10 AM to 7 PM Eastern Standard Time.
- Proven ability to resolve customer concerns and provide exceptional service.
- Proficiency in following procedures and independently researching complex inquiries.
- Strong interpersonal skills to build relationships and identify solutions.
- Aptitude for quickly learning technical systems and applications.
- Experience with Salesforce or NetSuite (preferred).
- College degree (preferred) or equivalent work experience.
Benefits and Compensation for Customer Service Associates
Dow Jones offers a comprehensive benefits package for its employees, including:
- Comprehensive healthcare plans.
- Paid time off.
- Retirement plans.
- Comprehensive insurance plans.
- Lifestyle programs and wellness resources.
- Education benefits.
- Family care benefits and caregiving support.
- Commuter transit program.
- Subscription discounts.
- Employee referral program.
The salary range for this customer service job is $45,000 – $60,000 per year.
Join the Dow Jones Team in a Customer Service Job
Dow Jones offers a unique opportunity to contribute to a leading global news and information provider. If you are passionate about customer service and seeking a challenging and rewarding career, explore customer service jobs at Dow Jones. This specific role at OPIS provides a chance to utilize your skills and experience in a dynamic and impactful environment. With a commitment to employee growth and well-being, Dow Jones is an excellent place to build a long-term career in customer service. Apply today and begin your journey with a company that values its employees and strives for excellence.
