Craftsman is a trusted brand known for its quality tools and equipment. Understanding their warranty policies and how to access Craftsman Customer Service is crucial for any owner. This guide outlines Craftsman’s various warranty offerings and provides contact information for customer support.
Craftsman Warranty Coverage: A Comprehensive Overview
Craftsman offers a range of warranties, varying in duration depending on the product line. Here’s a breakdown of their coverage:
Lifetime Warranty
Craftsman provides a limited lifetime warranty on select products. If these products fail due to defects in material or workmanship, they will be replaced. This warranty applies to the original purchaser and is non-transferable. Products covered include:
- Hand Tools (Cutting): Shears, pruners, snips, etc.
- Heavy-Duty Hoses and Hose End Products
- Heavy-Duty Hose Reels
15-Year Warranty
Certain long-handled garden tools, such as shovels and rakes, are covered by a 15-year limited warranty. This also applies to the original purchaser and covers defects in materials and workmanship.
7-Year Warranty
Medium-duty hoses, hose end products, and medium-duty hose reels are covered under a 7-year limited warranty from the date of purchase or delivery, whichever is later. This warranty protects against defects in material or workmanship.
5-Year Warranty
Light-duty hoses, hose end products, and light-duty hose reels come with a 5-year limited warranty, protecting against defects in materials and workmanship.
1-Year Warranty
Craftsman offers a 1-year limited warranty on wheelbarrows, covering defects in material or workmanship from the date of purchase or delivery, whichever is later.
Exclusions and Limitations
Craftsman warranties generally exclude damage caused by misuse, abuse, neglect, or unauthorized modifications. For complete details on specific exclusions and limitations, refer to the packaging of your product. It’s important to note that warranties are only valid for products purchased from authorized retailers. Buying from unauthorized sellers, including unauthorized websites, may void your warranty.
Contacting Craftsman Customer Service
To initiate a warranty claim or for any customer service inquiries, you can contact Craftsman by phone at +52 18008472312. Alternatively, you can submit a request online through the Craftsman website using their contact form.
Proof of Purchase: A Necessary Document
When contacting Craftsman customer service, have your proof of purchase readily available. This documentation, showing the date and location of purchase, is required to process warranty claims.
Your Legal Rights: Beyond the Warranty
Remember that these warranties provide specific legal rights, and you may have other rights that vary depending on your state or country of residence. Review your local consumer protection laws for further details.
This guide offers a general overview of Craftsman’s customer service and warranty information. For the most accurate and up-to-date information, always refer to the official Craftsman website and the documentation included with your product.
