CPI is dedicated to providing excellent customer service across its training programs and products. This comprehensive guide outlines key policies and contact information to ensure a seamless experience for all CPI customers.
Understanding CPI’s Customer Service Commitment
CPI prioritizes customer satisfaction through clear policies, accessible contact channels, and a commitment to addressing inquiries and concerns promptly. Whether you have questions about training programs, product returns, or require assistance with an order, CPI’s customer service team is ready to help.
CPI Training Program Policies and Customer Service
CPI’s training programs come with a satisfaction guarantee, allowing participants to retake a course for free under specific conditions. If a student is dissatisfied, they must notify CPI within 30 business days of the course completion by emailing [email protected]. The retake must occur within six months of notification. This guarantee applies only to publicly scheduled CPI Instructor Led Training classes and doesn’t cover transportation or lodging costs for the retake. CPI retains the right to offer a refund instead of a retake.
Cancellation policies are also in place. Cancellations made 15 or more days before a program start date are fully refundable, transferable to another individual, or to a future program. Cancellations within 14 days are non-refundable, but substitutions or transfers to another program within four months are possible for a $35 fee. Non-attendance incurs the full program fee. CPI reserves the right to cancel programs, with liability limited to a refund of program fees. For questions regarding these policies, contact CPI at 800.558.8976.
CPI Product Return Policy and Customer Support
CPI offers a customer care guarantee, allowing returns for a full refund within 45 days of purchase. Products must be in resalable condition, and shipping costs are non-refundable. A Return Goods Authorization Form, obtainable by calling 800.558.8976, is required for all returns. Returns should be shipped to:
CPI Warehouse
11715 W Bradley Rd.
Milwaukee, WI 53224.
A 25% restocking fee may apply.
Additional CPI Customer Service Information
Tax-exempt organizations can avoid sales tax by emailing a copy of their tax-exempt certificate to [email protected].
CPI ships materials Monday-Friday, excluding holidays. Orders placed before 3:00 p.m. CT ship the same day; orders placed after ship the next business day. For expedited shipping inquiries, contact CPI at 800.558.8976 or email [email protected]. CPI is committed to a non-discriminatory environment. Concerns regarding discrimination should be directed to the legal department at 800.558.8976.
Contacting CPI Customer Service
For any questions, comments, or suggestions regarding CPI’s products or services, reach out via:
- Phone: 800.558.8976
- Email: [email protected]
CPI strives to provide comprehensive and readily available customer service to ensure a positive experience for everyone. Their commitment to training and support underscores their dedication to customer success.
