I recently placed an order for a Cox internet package through coxcablespecial.com, enticed by their advertised Fiber250M+ pano wifi + complete care deal. The order confirmation email arrived promptly, detailing the package inclusions and the scheduled installation date, which initially gave me confidence in Cox Internet Services.
Upon installation and subsequent account setup on the Cox website, I was dismayed to discover that my internet package did not include the complete care service as promised in the order confirmation. This marked the beginning of a frustrating ordeal with Cox customer service. Despite multiple attempts to rectify this discrepancy, including numerous calls to Cox customer service and an in-person visit to a Cox store, my efforts were met with consistent denial. Representatives insisted that my package did not include complete care and that I would need to pay extra to add it to my account. Even when presented with the order confirmation email clearly stating the inclusion of complete care, they maintained that their system did not reflect this, and therefore, they could not honor it.
Seeking resolution, I attempted to contact coxcablespecial.com directly, using the number provided in my initial order (855-775-4442). These calls proved equally unhelpful and unprofessional. Agents hung up on me multiple times, and one interaction took a particularly concerning turn when an agent, after requesting and receiving a barrage of personal information including my date of birth (even though Cox didn’t yet have my credit card information for verification), abruptly asked for my credit card details. This request felt highly suspicious and raised serious red flags about the legitimacy and security of coxcablespecial.com.
Adding to the initial package discrepancy, my first bill included an unexpected $60 “relocation of router” fee. This charge was baffling, as this was a new installation at my residence, not a relocation. When questioned, Cox customer service representatives offered no logical explanation, simply stating that the fee was due and payable, regardless of its apparent inaccuracy.
This entire experience with Cox internet services has been incredibly frustrating and has left me feeling thoroughly cheated. The bait-and-switch tactic regarding the package inclusions, coupled with dismissive and unhelpful customer service, and questionable billing practices, paints a dismal picture of Cox’s commitment to customer satisfaction. The fact that Cox is the primary fiber internet provider in my area leaves me feeling trapped and with limited recourse, highlighting a concerning lack of accountability and consumer choice in the internet service market. The sheer amount of time and energy wasted attempting to resolve these issues with Cox has been exhausting and deeply disappointing.
