Consolidated Edison (Con Edison) and Orange & Rockland Utilities are dedicated to providing an inclusive and best-in-class digital experience for all customers, including those with disabilities. Con Edison strives to make its websites and mobile applications accessible to everyone, regardless of visual, hearing, cognitive, or motor impairments.
Con Edison follows the Web Content Accessibility Guidelines (WCAG 2.1) developed by the World Wide Web Consortium (W3C) and aims to achieve level AA conformance. The company employs universal design principles and works with accessibility consultants and individuals with disabilities to ensure its digital services are usable for all. Regular usability assessments are conducted to confirm compatibility with assistive technologies like screen readers, magnifiers, and speech-recognition software.
Con Edison continually improves and optimizes its services to meet evolving accessibility standards and guidelines. The company is committed to providing ongoing support and resources for customers with disabilities.
For customers needing assistance accessing Con Edison websites, mobile applications, or PDFs, direct support is available. Reach out to Con Ed Customer Service at 1-800-404-9097 or email [email protected]. Con Edison welcomes general questions and feedback regarding accessibility and strives to address all concerns and provide necessary information.
