Choosing a natural gas supplier can be confusing. This guide provides essential information about the Columbia Gas Customer Choice program, helping you understand your options and make informed decisions.
Understanding the Columbia Gas Customer Choice Program
The Columbia Gas Customer Choice program, approved by the Kentucky Public Service Commission (PSC), allows residential and small commercial customers to choose their natural gas supplier. While you can select an alternative supplier, Columbia Gas remains responsible for delivering the gas safely and reliably to your home or business. They will also continue to bill you and address any safety concerns.
Choosing a Natural Gas Supplier: Key Considerations
Before signing a contract with a new supplier, it’s crucial to do your research. The PSC provides a list of approved suppliers who meet specific credit and conduct standards. You can find this list on the Columbia Gas website.
Key questions to ask potential suppliers:
- Are you on the approved supplier list? Verify their legitimacy before proceeding.
- What are the contract terms? Understand the contract length, price fluctuations, discounts, and cancellation policies.
- What are the cancellation terms? Inquire about required notice periods, written cancellation requirements, and potential penalties.
- What are the risks and benefits? A thorough understanding of both will help you make an informed decision.
Know Your Rights and Resources
Choosing a supplier is your right. Don’t feel pressured. Take your time, compare offers, and ask questions.
Remember:
- Obtain a written copy of the contract with all terms and conditions clearly stated.
- The Kentucky PSC offers resources to help you understand your options and resolve disputes.
- You can contact the PSC with questions at 1-800-772-4636 or email [email protected]. They cannot recommend a supplier but can provide valuable information about the program.
Safety and Reliability Remain Top Priority
Regardless of your chosen supplier, Columbia Gas continues to ensure safe and reliable natural gas delivery and service. For any safety concerns, contact Columbia Gas’s 24-hour service line at 1-859-288-0205 or toll-free at 1-800-432-9515. For billing or meter inquiries, call 1-800-866-9345. Contact your supplier directly with questions regarding your specific contract.
Resolving Complaints and Disputes
If you encounter issues with your gas utility or supplier, follow these steps:
- Contact the supplier: Address contract-related complaints directly with the supplier.
- Contact Columbia Gas: Address billing or meter-related complaints with Columbia Gas.
- Contact the Kentucky PSC: If you can’t resolve the issue with the supplier or Columbia Gas, contact the PSC for assistance.
Making an Informed Choice
The Columbia Gas Customer Choice program empowers you to make decisions about your natural gas service. By understanding the program, asking the right questions, and utilizing available resources, you can choose the best supplier for your needs. Remember, informed consumers make empowered choices. Contact the Kentucky PSC or visit the Columbia Gas website for the most up-to-date information.
